Santos Water Service &Drain

Rating: 5 out of 5

Santos Water Service &Drain reviews (105)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 16 Sep 2013

    Replaced a U-bend sewage pipe with a straight sewage pipe

    Santos talked up the job to be a lot more difficult than it actually was. A U-bend sewage pipe was replaced with a straight pipe: it required some digging but all-in-all, it was a very straightforward job. The work took just four hours, for which he charged $1,469. Igor, the workman, spoke English very poorly and so communicating with him was difficult. When I questioned him on one aspect of the job, he threw down his tools and shouted at me for daring to question him. It was like witnessing a five-year-old having a tantrum. Part of the job was to examine the pipes with a camera. It was only on my insistence that Santos finally appeared with the equipment. He then made me feel as if he was doing me a great favour in performing the examination. He kept hurrying me along because the camera was required on another job, despite the cost of this work being included in the original quote. Although the work was completed satisfactorily, in my opinion, it was overpriced. I would not recommend this company: shop around for more reasonable rates instead.

    Answer from pro:

    First of all Monica you called me to come and take a look at this job 3 months ago. When I arrived I had to wait in line, you had there 4 other companies all of them where telling you that you had water proof problem and they were asking you from $12,000 to $17,000 to fix your problem and I know that and you know that because when they finished talking to you they came to talk to me and you witness that. Finally when it was my turn I spent 2hrs running video camera and found a true problem. It was a floor drain issue not a waterproofing. I saved you thousands $. You were so happy you gave me the job right on the spot. We started job 3 days later and when we broke the floor you started to become very difficult, question everything. When you noticed that job was going to fast you start requesting extra work that was not in the contract. You asked Igor to do much more work that was not on contract. Igor phone me and told me what you asking for to be done and you wanted done for free. With my permission I told Igor to say no. That's when you became very upset. Questioning him if he was legal in Canada, how long he has been in Canada, how much I was paying him. Sorry for him to acted as 5 yrs old with a tantrum. Just 45 yrs old man husband and father defending his dignity. And by the way you only mentioned about Igor, about his English but you forgot that he was working with a partner Ivan which he has University degree and speak English fluently and Ukrainian and Russian. You are British born and I have a hard time understanding you and I've been in Canada for 35 years. You mentioned that I rushed you doing camera inspection, first of all I gave you camera inspection before we started job for free. Second of all you made me placed that camera in every whole that you found in your house for free. And you not satisfied and threatened me if I did not give you a $200 discount that you were going to give me a bad review and HomeStars and I told you I do not pay for reviews like other companies. You did not give me a cheque, you made me come back next day and spent 2 hrs changing your kitchen sink on 3rd floor, water valves and water supply lines to the sink and for FREE. Unfortunately it was not enough for you....and you wanted me to fix your hot water in the washroom. Than I told you enough is enough that I was going to see you in Court. Then you thought about it and gave me the cheque for $1,469 which include HST 13% that going to Government not to me. You gave me this review on Sep 16 and you also tried to put my company down with BBB which I'm A+ took me 20 yrs to build A+. But thanks to BBB they told you how I can charge to much when we both agreed on contract. Unfortunately HomeStars they do not investigate and let clients write any bad reviews without any proof. HomeStars forget they are organization paid by contractors. And please investigate your reviews coming to HomeStars or do not renew my company next year.

    Reply created 3 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2013

    drain replacement

    Loved the crew and Santos, great people.had a sewers back up a few months ago, I called Santos and he came the next day to evaluate the situation.He and his son unpluged the drains which where full of roots. They told me that it was only for the time being and that I needed major drain replacement. they came a few weeks later and did such a great job. very polite, very professional. will not hesitate to call him back. He even replaced a faulty shower head for me without payment.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jul 2013

    Drain inspection

    Santos is a total pro. He came on time, took the time to show and explain the situation and come up with a solution. I highly recommend him and his crew.

    Answer from pro:

    Thank you for choosing Santos Water Service & Drain, we always try to be on time to give the best impression and experience. We are happy that we could resolve your issue.

    Reply created 25 Nov 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Jul 2013

    drain outside was broken water from toilets and washer was coming in

    They came in and fixed the problem in 2 days very quick and clean great service great price and stress free they were a great team and I would recommend then to everyone
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jun 2013

    Clogged Drains causing flooding

    Had a major flood at the beginning of June and then a few weeks later minor flooding started, we called Santos and he come the same day to do the inspection. The inspection was very fast and accurate he showed us the problem and marked the area (Front lawn) where the clog was. We asked when a crew would be available to come and fix the problem, the crew was here the next day and they were also a few minutes early. They were fast and efficient, polite and respectful, willing to answer all out questions and explained how to prevent further problems. Our problem is both on our property and the city’s property so the crew members explained how to get the city to fix the problem. I am a first time home owner and have never had to deal with contractors, plumbers, etc. Santos and crew made this problem painless for us and provided a speedy resolution at a reasonable price, I would recommend them to anyone and would like to say thank you for your excellent customer service, and that we will continue to use them in the future as needed.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2013

    plugged sink

    Had major water blockage. Price was very reasonable compared to others. Would recommend them without hesitation, great workmanship, cleanliness, and courteous. Very pleased with the work done in the amount of time.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 May 2013

    Basement drain repair

    Santos did excellent work, they showed up on time and did the job quickly and the price was very reasonable. They figured out the problem very quickly, I had several other plumbers assess the situation and they couldn't find the solution. I will definitely call Santos the next time I need a plumber.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 May 2013

    Basement Flood

    Back in Feb. '13, Santos and son came to my home in the very early morning hours and during a snow storm. Despite their best efforts, they were unable to resolve the situation at the time...as it was a complete main sewer collapse! Shortly thereafter, Santos installed a Back Flow Preventor/Clean Out in order to avoid any future floods. I was so happy with the work, that they also replace a basement floor drain. As a testament to their integrity, I reviewed the possibility of having a laundry area reworked and was advised...not to do it because of the limited benefit and cost. Now that's a company I can trust! Many thanks for your support and guidance during a challenging time.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2013

    collapsed drain pipes

    Santos and his crew made sure the job they did was very professional and speedy. I thank Santos for his knowlege and a wonderful job he did at my mother's home!! When the job was done they did a wonderful job of cleaning up. Pat from downtown Pat from downtown
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2013

    plumbing

    I had a broken water pipe leading to the outside of the house, to my luck it was accessible however I could not fix it myself. I called to explain my issue and in 30 minutes he was at the property to do an inspection of the issue and what had caused the damage. There was no rush to fix it so we arranged the repair for another day. He came through as committed and got the work done. Because I was not onsite at the time of repair he took the initiative to meet with me again to explain how to work the new pipe for the winter months and prevent it from happening again. Very pleased with his work but his customer service/care is far more admirable.
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