Watermart

Rating: 5 out of 5

Watermart reviews (650)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2022

    Water filtration system

    I've been a Watermart customer for many years. and the never disappoint. They communicate well, they're respectful and clean. Samir Changed my filters this week - he was polite and efficient. He did a great job.

    Answer from pro:

    Hi! Thank you so much for your kind words and for your business over the years. We really do our best to treat every customer as we would like to be treated. I'm very happy to hear that you were pleased with the work completed by Samir. I have passed on your kind words and he passes back his thanks. Please let us know anytime if you have questions. Always happy to help. Sincerely, Dave, Samir and the rest of the Watermart Team.

    Reply created 28 Sep 2022
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 19 Aug 2022

    Filter replacement

    Just had Zia from Watermart do the annual filter replacement and service. Watermart staff are always polite, on time, professional and reliable. Very satisfied.

    Answer from pro:

    Hello. Thank you so much for you kind words concerning Zia and the overall professionalism of our staff. Thank you as well for your business - we certainly appreciate it. Please don't hesitate to get in touch if you have questions. All the best! Dave, Zia and the rest of the Watermart Team.

    Reply created 28 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2022

    Water Filter Maintenance

    Great service by WaterMart. We have our drinking water filter serviced yearly by WaterMart and are very satisfied. We get a reminder call when the filters are due to be changed. Samir arrived on time, checked everything, cleaned the system and changed the filter. He then took the time to explain the steps required to run the water to get everything good to go. He also helped tighten the drinking water tap in the kitchen. Polite and professional. Very happy with the service from WaterMart. Thanks!

    Answer from pro:

    Hi Ruth. We are sincerely grateful for your business over the years. Thank you as well for taking the time to post such a stellar review and for your kind words about Samir. He is certainly a valuable member of the team. Also, I certainly agree that the words "polite" and "professional" sum him up very well. Please let us know anytime if you have follow up questions. Sincerely, Dave, Samir and the rest of the Watermart Team.

    Reply created 28 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Jul 2022

    RO system installation

    We just had a new RO system installed at our new place. Everything went smoothly, as I have learned to expect from Watermart. Samir explained everything he was going to do, installed the new system, gave us instructions for use and left the kitchen spotless. Yet again, I was very happy with the job.

    Answer from pro:

    Hi Rasto. I'm so happy to hear that we met with your expectations and that all went well with the system installation. Thank you for your kind words about Samir. We are certainly lucky to have him on the team. Please let us know anytime if you have questions about your new system. Sincerely, Dave, Samir and the rest of the Watermart Team.

    Reply created 19 Sep 2022
  • Review from George Lin
    Rating: 5 out of 5
    Review left on 5 Jul 2022

    New Water Softener

    Great experience with Watermart from initial consultation all the way through to the final install. Donna was amazing and provided great information and support and Ken's install was professional, courteous and all around top-notch. Would highly recommend to everyone!

    Answer from pro:

    Hi George. I'm so happy to hear that you are happy with your decision to choose Watermart. Donna is great, right?!? And Ken is our head tech who is a true pro. We are certainly lucky to have them both. Thank you for taking the time to send us a review, for your business and for your recommendations. All the best! Dave, Donna, Ken and the rest of the Watermart Team.

    Reply created 1 Sep 2022
  • Review from Customer of Watermart
    Rating: 4 out of 5
    Review left on 23 Jun 2022

    Leaking problem

    The technician explained clearly about the problem and changed the faulty parts. He actively arranged to replace the new leaking faucet

    Answer from pro:

    Hi. I'm so sorry to hear that there was any problem to begin with. I'm happy, however, that all is now dealt with properly. Please get in touch anytime if you have any other issues or questions. Many thanks for your feedback and for your business. Sincerely, Dave and the Watermart Team.

    Reply created 24 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2022

    Reverse Osmosis

    Annual maintenance is so easy and seamless with Watermart. They are such a pleasure to deal with- even when my response time must drive them nuts. Samir did the work and he was amazing!

    Answer from pro:

    Hi Debbie. Thanks again for your business and for your review. Better that you respond late than us - so all good. It's great to hear that you find us easy to work with (the feeling is mutual!) And we are definitely lucky to have Samir on board. I will pass on your kind words. Please let us know anytime if you have questions. Sincerely, Dave, Samir and the rest of the Watermart Team.

    Reply created 27 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jun 2022

    Softener and RO System Installation

    I have been doing my own review of Water Softener and RO systems and contacted several companies to know what they have to offer. I eventually decided to go with Watermart for several reasons. Donna has been very helpful from the start in explaining about their products and what they do and what configuration will be ideal for our current household without upselling any unnecessary items which I appreciate a lot. The pricing was also great and detailed for the extra work that needs to be done and she was able to work within my target budget. George came by to my house twice, once for inspection and another for the installation. My basement is finished which complicates things because the Main water line is separated from the Furnace Room by a bathroom. George was upfront in explaining my options in order to install the Water Softener and set my expectations on what it would take to do the install (need to cut a piece of the drywall). On the Install day, George arrived on time and he did not rush the job in order to install everything properly. He was even kind enough to help me remove the Rusted Lock Nut of the kitchen faucet that I was trying to replace prior to the RO installation under the kitchen sink. He went above and beyond to do the installation and even advised me on how to easily patch up the hole in the ceiling drywall. With this great experience, I have already recommended Watermart to my cousin and will surely recommend them to other people as well. Many thanks to Donna and George!

    Answer from pro:

    Hi Adrian. Thank you thank you thank you for your business and for taking the time to write such a detailed review. One of our favourite things to hear is that a customer did thorough research before finally deciding that we offered the best solutions and service. We truly believe that our business is not to sell anything. That our business is really to offer expertise (actually attained through decades of experience), high quality products (chosen and evaluated often using this experience) and then sell and install this equipment at easy to live with prices. Donna and George both take this Watermart brand requirement to heart. I'm very happy to hear that George went "above and beyond" during the installation and was able to help you with some things outside our usual wheelhouse. We certainly appreciate your business, your review and your referral to your cousin. Please don't hesitate to get in touch anytime if you have questions. Sincerely, Dave, Donna, George and the rest of the Watermart Team.

    Reply created 23 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2022

    Emergency Service

    Thank you Samir and WaterMart for promptly attending to our repair, especially during a very busy period for you. You were attentive, helpful and quickly dealt with the broken sleeve of our filtration system.

    Answer from pro:

    Hi Mary. Really, there are few household problems worse than suddenly not having water throughout your whole home. I'm so happy to hear that Samir was able to solve your problem in the off-hours. And Samir is great, right? Thank you once again for your business. Please let us know if there's anything else we can do to help. Sincerely, Dave, Samir and the rest of the Watermart Team.

    Reply created 23 Jun 2022
  • Review from Customer of Watermart
    Rating: 5 out of 5
    Review left on 6 May 2022

    Water filtration system

    The workman, George, was friendly and did a very good job. I was very pleased.

    Answer from pro:

    Hi. Many thanks for your business and for your kind words about George. He has over a decade of experience and we feel very lucky to have him on the team. Please let us know anytime if you have questions. Always happy to help. Sincerely, Dave, George and the rest of the Watermart Team.

    Reply created 24 May 2022
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