The Mold Guy, Mold Detection & Removal

Rating: 4.9 out of 5

The Mold Guy, Mold Detection & Removal reviews (727)

  • Review from Sauro Buligan
    Rating: 5 out of 5
    Review left on 7 Oct 2021

    Remediation of a very moldy Rec Room floor

    Very extensive mold problem was cleaned up promptly. Very professional workers kept me informed on their progress every step of the way. Left the work area clean. Very Happy at the result. Thank you The Mold Guy!!

    Answer from pro:

    Hello & Thank you for taking the time to write us a review. It really means a lot to us. Thank you for choosing the Mold Guy ! Kay

    Reply created 27 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2021

    Basement mold removal

    The guys were great they did a fantastic job, everything was removed, disenfected, and cleaned up when they left. I couldn't ask for better service. I would definitely recommend them for your needs.

    Answer from pro:

    Hey Sharon, Thank you kindly for taking the time out to write us a review. You r business is much appreciated. Take Care Kay

    Reply created 27 Oct 2021
  • Review from Michelle Lau
    Rating: 5 out of 5
    Review left on 23 Sep 2021

    Mold removal

    Excellent service. Mold was completely removed. Detailed report showing before and after photos along with cause of the problem and how to prevent it from reoccurring. Highly recommend. Answered all my questions thoroughly.
  • Review from Ernie Chan
    Rating: 5 out of 5
    Review left on 3 Sep 2021

    Get practical, cost saving advice from a caring and friendly company

    We noticed a spot on our basement ceiling with some mold coming through. We dreamed a 1,000 scenarios as to what it could be and how much money we’d have to spend to fix it. Called The Mold Guy and spoke to Kay. She explained the process and dispatched Ross (THE actual Mold Guy) who came the next morning. We took him through the house and shared all of our theories. He patiently got the lay of the land, pinpointed where the problem was, had me cut out a 12” x 12” section of the ceiling and we discovered that a leaking water supply joint was the culprit. No big deal at all and calmed our fears. Along the way he made all sorts of recommendations: mold resistant bathroom paint lasts 5 years before you need a new coat; caulking is 10 years; front load washer door gasket needs to be wiped with bleach/Lysol wipes regularly and that little door needs to regularly be opened, drained and cleaned. Just an amazing guy. Not looking to rip you off, just wanting to help based on his lifetime of experience. A world filled with people like Ross is a better place. Ross seems like the kind of person that would make sure everyone working at the company would be like him. $150 plus tax for the service visit = peace of mind. Thanks The Mold Guy!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Aug 2021

    Attic mold removal

    I had a great experience with Mold Guy overall. Kay was very nice, quick to respond to my inquiries. She was also patient with answering all my questions and knowledgable with her responses. Abdul and Matt completed the job in a timely manner. They were considerate of my space. They also explained the cause of the mold, providing suggestions. I would definitely recommend Mold Guy.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Aug 2021

    Attic mold removal

    I placed a quote request through homestars and Kay reached out to me within minutes. The whole process was pleasant and the crew was excellent! I received a report within hours to show the work done and a clearance certificate. I will recommend The Mold Guy to anyone needing the same job done.
  • Review from Customer of The Mold Guy, Mold Detection & Removal
    Rating: 5 out of 5
    Review left on 11 Aug 2021

    Attic mold remediation

    The Mold Guy is a great company to work with. Everyone I interacted with from the office staff to the technicians were polite and professional. I got three quotes but by far The Mold Guy gave the best customer service at a reasonable cost. They were able to quickly schedule the service and the work was completed in a very efficient amount of time. I especially appreciated seeing the before and after photos of my attic on completion of the service. Thanks to all staff at the Mold Guy for doing a great job.

    Answer from pro:

    Amazing Review! Thank you so much for your kind words. We truly appreciate you business. Thank you for choosing The mold Guy for your attic mold removal services! Kay & Your Mold Guy team

    Reply created 13 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jul 2021

    Inspection for source of water staining in multiple rooms and testing

    Prior to relocating to a Townhouse, we noticed water staining on the walls of laundry room and 2 bathrooms. Moisture had been trapped in the laundry room over several years because the extractors were not properly connected to the main exhaust fan. We asked The Mold Guy team to perform mold testing as there was a small area where black fuzzy spots were discovered. Tests were negative. The service from the point of the initial call to Kay and the actual inspection with Ross, and testing with results was 3 days was exceptional and professional. Best to be safe. John

    Answer from pro:

    Hello & Thank you kindly for such a lovely review. We are so greatful for your business and We are so happy to help. Take care & enjoy the rest of your summer! Kay

    Reply created 26 Jul 2021
  • Review from George Hung
    Rating: 5 out of 5
    Review left on 21 Jul 2021

    Mold and air quality testing

    I called into MOLD guy office, hoping to have someone inspect my tenant's condo. The tenant believes there was a mold issue in the bedroom. Mold guy's team were very professional and walked me through the mold inspection process and what to expect. Ross, the inspector, was punctual and went in-depth to explain what he felt was the issue and assured me there no need for any remediation work. Overall the process was quick and efficient. I would definitely recommend their services.

    Answer from pro:

    Hello George, Thank you so much for writing this review. I have to say, sometimes people do not need a mold company-they just need help understanding why they have the mold issue. And yes sometimes you can clean it up yourself! We are so greatful that you chose the Mold Guy. Thank you very much Kay & Ross

    Reply created 22 Jul 2021
  • Review from Sharon Fraser
    Rating: 5 out of 5
    Review left on 9 Jun 2021

    No complaints

    I'm happy I hired them to remove the mold from my attic because they were fast, efficient and effective. At the end they gave me some before and after pictures of our attic and a full report. They recommended a roofer I could call to add more vents in our roof. The roofer they recommended turned out to be great! Overall I had a great experience with them.

    Answer from pro:

    Hello Sharon & Thank you so much for this review. i cannot tell you how much we appreciate your business. Thank you Thank you Kay

    Reply created 22 Jul 2021