Aire One (Aire One) Heating & Cooling

Rating: 3.5 out of 5

Aire One (Aire One) Heating & Cooling reviews (301)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Feb 2009

    New Energy Efficient Furnace

    My Furnace stopped working one night in the Fall. After searching around for a decent company I came across an ad for Aire One. The price of a Lennox Furnace including installation was just the right price. The installer came in and removed the old furnace creating a minimal mess in the house. They then brought down the unit and installed with little or no damage to the house (which was great). Its great to have heat again and they made it easy.

    Answer from pro:

    Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. At Aire One, we strive for a positive experience for our customers. Our installation crews have been in the industry for 15+ years and work to provide a perfect installation with no damage to your home. We look forward to continuous service with you. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can. Sean Ferenczi, Service Manager

    Reply created 9 Mar 2012
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 11 Oct 2008

    tankless water heater

    Great service! The price is reasonable comparing with other shops in the market. Installation is good and quick. But hard to say about the after sale service yet. Will keep you guys posted.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 5 Aug 2008

    New furnace - but short cycles

    Too much NEPOTISM for a consumer to get anywhere in terms of service because they get the sale and it ends there! Sales Rep was quick to sell new furnace - Slow to provide any customer service. Furnace short cycles but they refuse to do anything about it - they said my 80 year old house was just too old. We were told that there were over 30 installers and 8 offices - never mentioned that it is a franchise owned by family and previous workers. This particular franchise only has one service man, one installer and an assistant and the sales rep is somehow related to the owner. They presented well in the beginning and it went down hill from the moment I signed the work order. The installation was delayed a day (I had to take another day off work), the installer was not told to arrive at the scheduled time, they left a mess in the furnace room, did not tape the ducts properly. I gave the two installers lunch, snack, coffee and they give me a 12 inch piece of metal tape to seal any areas that I saw needed to be taped! We had to seal all the duct joints that the installer left untapped and used almost all the metal tape roll that we bought at Rona. When we noticed that the furnace was short cycling the sales rep washed his hands of the matter and sent the installer he said that the installation was done perfectly - but of coarse he would - it’s HIS installation! After much insistence they sent the service man - he came very late at night and yawned his way into the many reasons he felt that the furnace was would not run long enough to maintain room temperature - never once went to the furnace room to examine the furnace or its' installation. The weather got warmer so we will now wait for the winter to come and get York involved and any other associations. I have never worked with such an unprofessional company in my life. NEVER will I recommend them - I cringe every time I see their ads in the mail - what a shame of a company!
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 23 Jul 2008

    New Furnace

    Sales rep was in to take the cash! He set up to have a mediocre installation and provided no customer service whatsoever - unless we paid extra for the service. NOT IMPRESSED BY THIS COMPANY. We had to have someone come in and adjust the job! WOULD NOT RECOMMEND!

    Answer from pro:

    Thank you very much Dima for your business and for hiring Aire One to be of service at your home. We are happy to be of service to you and appreciate your feedback with your service experience. We apologize about the delay in response as this has just come to our attention. At our Aire One Customer Service Department, we strive to provide excellent service and OEM approved parts for all makes and models. Please provide us with the name of the installer and we will talk and send him for retraining. We thank you once again for the chance to serve you in the past and hope that you will not base your opinion on a first impression. If you have any other questions or concerns please do not hesitate to call the office or email us at CustomerService@AireOne.com . We would be more than happy to be able to help you in anyway we can. The Toronto Aire One Heating and Cooling Service Department

    Reply created 31 Mar 2012
  • Review from Sean Toussi
    Rating: 5 out of 5
    Review left on 6 Apr 2008

    FURNACE

    we RECEIVED A VERY GOOD SERVICE FROM AIRE ONE AND THEY SUPPORTED AND HELPED US TO UNDERSTAND THE SYSTEM AND HOW IT WORKS, THE INSTALLER WAS ONTIME,FAST AND DID A CLEAN JOB, THEY STAYED IN MY HOME UNTILL 10 PM TO FINISH THE JOB, THANK YOU AIRE ONE

    Answer from pro:

    Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. At Aire One, we will go above and beyond for our customers to provide them with peace of mind. Our installers are factory trained and will do what it takes for your installation to be problem free. We look forward to continued business with you. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can. Sean Ferenczi, Service Manager

    Reply created 9 Mar 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 6 Apr 2008

    Furnace, A/C, Hot water heater

    Quick and easy. Although it wasn't a rush job they were able to install the aplliances within 10 days of booking the job. Showed up when they said they would and worked until the job was done.

    Answer from pro:

    AireOne always get the job done, and we long to bring a smile to your face. We are grateful for your kind reviews and are delighted to hear from you again. Once Again, we thank you for providing such encouraging feedback. -- Aire One Newmarket Heating and Cooling | AireOne.com & AireOne.ca

    Reply created 29 Mar 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 4 Apr 2008

    fix furnace

    We called Aire One because we had no heat.They came the next day and told us we needed a motor and would be back in 2 days..They showed back up in 3 days and installed the motor and it didn't make a difference....i told him I was not going to pay him and hired someone else

    Answer from pro:

    Thank you Paul. I value your comment and have been able to get management to approve a complimentary furnace tune up for you to make up for the trouble. Please contact us to book your free furnace maintenance.

    Reply created 27 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Oct 2007

    Furnace and AC

    The salesman was not pushy, he understood our needs. He explained everything thoroughly. Very clean installation crew. There was a minor adjustment needed to be done on the furnace they came @ 2:00 am after we called and took care of it right away, eventhough it turned up to be nothing major.

    Answer from pro:

    Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. At Aire One, our technical advisors take the time to show and explain to all our customers what would be best for their homes. Our installation teams also make sure to provide excellent and worry free installations. We guarantee our installations and service for our customers. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can. Sean Ferenczi, Service Manager

    Reply created 9 Mar 2012
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 28 May 2007

    new furnace installation

    New furnace installed, wrong thermostat installed, took 22 hrs to correct this, yet only 2km from shop, due to improper slope on vent pipe,furnace kept shutting down,talked to owner and had no interest in my problem, had York and TSSA involved,eventually had proper slope on vent pipe and is working fine, feel free to contact me for the full story, (have emails) 905-725-1800 Postscript: Furnace installed in November, took 22 hrs to have it run properly due to wrong thermostat installed,and there was no pressure tag placed on furnace.In Jan. due to extreme cold, furnace would short cycle(would not run long enough to maintain room temperature),service, not sure what problem was, tried this and that, ordered new part, I was asked by York(manufacture to call another company) problem due to improper vent pipe installation (slope),advised to work with installer, due to cost and etc. after a number of calls and days installer came and corrected vent pipe,and place tag on furnace,date on tag is Jan.10/06,my problem started on Jan 15/07,furnace installed Nov.07,there correction to vent pipe was Feb.22,are these oversight? issue is not over.

    Answer from pro:

    Hello Rito, Sorry to hear you've had such an unpleasent experience with Aire One. Our service techs have daily schedules as do our install crews, so therefor it is difficult to have on demand service when problems occur unless its an emergency. We apologize for taking so long to address the problem and rectify a solution. Hopefully all is well now with your heating system, and if still experiencing problems dont hesitate at all to contact our Aire One Whitby office at 905-576-7600 for assistance. We are glad to help.

    Reply created 27 Mar 2012
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 22 Apr 2007

    heating

    We should have known better right from the start. Our furnace failed and we needed to replace it immediately and took the first best price. It was one promise after another until I had to lose my temper and go into their showroom ranting when he had potential customers in there. Then I got service. Next time I'll get referrals before I make another major purchase.

    Answer from pro:

    Thank you Steve. I value your comment and will try to make sure that incidents like this will not happen again. The management has approved a free maintenance for your furnace. We appreciate your feedback. Please contact us so that we can arrange for this complimentary service.

    Reply created 27 Mar 2012
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