JPS Furnace & Air Conditioning

Rating: 4.6 out of 5

JPS Furnace & Air Conditioning reviews (104)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jul 2019

    Air conditioning installation

    Amazing service and extremely professional staff from sales to office staff and especially installers. Right on time to start and were done right when they said they would be. Kept me updated the entire day as to where they were with install. Left the area they were working in cleaner than when they arrived! Would definitely recommend this company for any furnace/a/c needs.

    Answer from pro:

    Hi Amie, Thank you for trusting JPS Furnace & Air Conditioning.

    Reply created 29 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2019

    Green smart-home upgrade

    JPS did a fantastic job with our install and exceeded my already high standards and expectations. Our project consisted of a full mechanical room refresh with intelligent and high-efficiency equipment. JPS installed the Diakin DM97MC modulating furnace and the Daikin Fit modulating AC. This equipment is impressive enough on its own, but it was the installation that really blew me away. Anybody can claim great service and a professional installation, but when it comes down to it, an HVAC company is really only as good as the guy they send out on the day of the install. JPS must have the best, or one of the best, installers around. Every detail was considered. No short cuts were taken regardless of the challanges presented. The finished installation is a showcase of the technology and of their capabilities. I've had 3 furnaces installed at various properties in the past 5 years. JPS didn't just do a better job, they make their competition look silly. The competitors aren't even playing the same game, and these were reputable and large companies. I know what a bad installation looks like and now I now what it looks like when done properly. The service is fantastic as well. From sales through delivery and their comfort club, there is always clear communication and dilligent follow up. I would recommend this company any day, but pictures really tell the full story. Take a look at these.

    Answer from pro:

    Hi Brad, Thank you for trusting JPS Furnace & Air Conditioning with your Furnace & Air Conditioning Installation. Enjoy the quietness and efficiency of your new Fit & Modulating system, and the 12 years of parts & labor/ comfort club aftercare for years to come! Welcome to the JPS Furnace Family :)

    Reply created 29 Jul 2019
  • Review from Punit Tailor
    Rating: 5 out of 5
    Review left on 7 May 2019

    AC in condo

    I would highly recommend JPS and their installers Roman and Stephen; they did a great job, very professional and timely! They took the time to explain the AC system and cleaned up just as it was before they came.

    Answer from pro:

    Thank you for trusting JPS Furnace & Air Conditioning with your Condo AC Installation. Welcome to the JPS Furnace Comfort Club family :)

    Reply created 8 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Apr 2019

    Ac installation

    I have an A/c installed and both service men were outstanding. They want overboard to ensure I was happy with the installation They took the time to explain all functionality of the AC unit. Thanks Roman

    Answer from pro:

    Hi Legacy, Thank you for trusting JPS Furnace & Air Conditioning for your Air Conditioning Installation. Enjoy the quietness and efficiency of your new central air conditioning system, and the 12 years of parts & labor/ comfort club aftercare for years to come! Welcome to the JPS Furnace Family :)

    Reply created 15 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2019

    Quick service response, Excellent work, Reasonable price

    Furnace Repair -- Great Customer service: prompt response and appointment same day. Service tech, Igor, was very professional and respectful Honest information: Igor didn't try to up-sell or advocate furnace replacement. Reasonable cost: cost information given up front, both when booking appointment and by Igor on-site Thorough diagnostics: not only fixed initial problem but checked whole furnace and did other servicing as well Quick work: Igor completed the repair quickly and efficiently Extended warranty is a plus. I will definitely keep JPS on file for future furnace and air conditioning needs.

    Answer from pro:

    Thank you Sandi for trusting JPS Furnace & Air Conditioning with your Furnace Repair! Igor is an amazing part of our team and really happy you experienced this as well. Enjoy your peace of mind warranty for many years to come, and welcome the the JPS furnace family :)

    Reply created 28 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Feb 2019

    Maintenance call for no heat

    My furnace cut out during a cold spell in Calgary. I called around and multiple companies told me they wouldn’t be able to come out until the following day. I got a hold of JPS and they came out the same day. Unfortunately it ended up being the motor but JPS had the replacement part in stock and was able to replace it that day. I was offered a maintenance membership that ended up saving me money all said and done which is always nice. The tech that came out seemed very knowledgeable and cleaned up after himself too when the work was done. Definitely happy with the service I received!

    Answer from pro:

    Hi Shawn, Thank you for placing your trust in JPS Furnace & Air Conditioning with your Furnace Repair. We're very happy we were able to get things back in order for you. On another note I'm glad you took advantage of our Comfort Club, it really is the best way to get more for your money and to have that peace of mind over the following 12 months. Sincerely welcome to the JPS Furnace & Comfort Club family :)

    Reply created 19 Feb 2019
  • Review from Linda l
    Rating: 5 out of 5
    Review left on 10 Jan 2019

    Good

    Good customer service. Fixed a furnace issue promptly and sent someone out again to fix another issue that came up. Will probably use them again for furnace issues in the future

    Answer from pro:

    Thank you Linda for trusting JPS Furnace & Air Conditioning with your Furnace Repair. Welcome to the JPS Furnace & Air Conditioning Comfort Club family :)

    Reply created 15 Jan 2019
  • Review from Customer of JPS Furnace & Air Conditioning
    Rating: 5 out of 5
    Review left on 2 Jan 2019

    Furnace servicing and duct cleaning

    I booked my appointment two weeks advance. The company didn't forget it and let me know a tech will call me day-of informing me of his arrival! A tech called me that morning confirming his arrival in the scheduled time and he arrived on-time. He counted the number of vents and gave me a quote for the work before proceeding so I could decide whether I wanted to proceed or not. He asked if I had any further questions before I wanted to proceed. He provided an estimate of the duration to complete the work and finished right on-time within that estimate. He was very professional and tidy. Upon completion of the job, he thoroughly explained everything to me, allowed me to ask all the questions I had, and asked if I had any more too. He was very professional and polite. While he was working, I had a delivery of two very large and heavy shipments arrive. He stopped his work and asked the delivery person if they needed any help; he moved his equipment so the delivery person could reach my front door and he even helped the delivery person and me carry the heavy boxes into the home. That is above and beyond service and demonstrates the tech's thoughtfulness and consideration for others while working. The one short-coming was that the tech forgot to remove two small sheets (looked like dryer sheets) off the floor; I found them later. A very small shortcoming, as it takes seconds to pick them off the floor. I'm fully satisfied with this company and will use them again.

    Answer from pro:

    Thank you for trusting JPS Furnace & Air Conditioning with your Duct Cleaning. We have addressed your concern with our Tech and he's assured to be extra cautious next time. Welcome to the JPS Furnace & Air Conditioning Comfort Club family!

    Reply created 10 Jan 2019
  • Review from shaynegw
    Rating: 5 out of 5
    Review left on 12 Dec 2018

    Furnace Repair

    Hi I called early in the morning to help with a furnace that had stopped working. The messaging service took the call and said the JPS office would open at 8am and they would call be back. I received a call promptly at 8 and was able to receive a quote and book a repair call the same morning. The technician was running a little late, but I was given a phone call to advise ahead of time. I really appreciated this. The technician (Alex) was prompt, polite, informative and efficient. He provided me with options and costs and a recommendation that met my needs and budget. He also provided things to consider going forward. Services were delivered at the quoted cost. I was very satisfied with the service.

    Answer from pro:

    Thank you Shayne, for trusting JPS Furnace & Air Conditioning! Alex is a very experienced technician and we're very pleased he delivered great service as he always does. Take care Shayne, sincerely the JPS Furnace customer service team!!

    Reply created 14 Dec 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 13 Nov 2018

    New home furnace

    Had new furnace put in, seems to be undersized runs almost full time. Now has stopped and JPS has been out 3 times and still not fixed. They have to order parts in for their main product line. Sitting with my furnace down waiting for parts. I bought hte mid level unit but product is very low quality. Sloppy internal wiring and cheap electronics,

    Answer from pro:

    Hi 6542265, Our sincere apologies for the wait, It's not often we receive a 0 star review and prefer not to. We reach all Comfort Club customers within 24 hrs and sometime's diagnosing issues can be challenging, We provide an award winning service and never leave a customer hanging and never charge for any Daikin furnace or air conditioning repairs required. If you purchased a Daikin furnace, you have the best guarantee in Calgary of 12 years parts & labor, Daikin truly is a premium furnace in the market place. If you should still need service please call our 24 hr emergency line at 403-510-1204 and we will guarantee a same day service. Thank you for your patience.

    Reply created 15 Nov 2018