HomeOwner
Rating: 0 out of 5
Don't ever call them....
Asked them to come in to service loose door on sub zero fridge. Could not fix and would order parts. Said seal is going too. Also said should vacuum out compressor area. Charged 240 for vacuuming, about 600 for seal, and 400 for door part. 6 months went by without using the freezer door side as handle was loose. Numerous calls and cancelled appointments as still waiting for parts. I decided to check door myself and with a bit of jiggling around, was able to tighten allen key bolt and fixed door. Seal was not needed. Took 2 months from then to get money back and even then they withheld over 30% of deposit. What a rip off. Called so many times they began to hang up on me. Maria in credit department is in on it too. They first pretend like they care....stay away..