Walter Pius
Quality Service
Answer from pro:
Thank you
Reply created 21 Apr 2018Spring Man Canada
Thank you
Reply created 21 Apr 2018Thanks you so much
Reply created 24 Jul 2018Thank you so much
Reply created 24 Jul 2018I'm Shocked we had you as a customer for 10 snow falls on the last snow fall we had negative complains. We came every time to clear your snow. We wanted to clear the snow for you but just that one time we asked you to a picture if its 3 cm or over you said maybe or no. None of our customers near you had 3 cm of snow. We spoke to your husband nicely then your wife got on the phone was so rude called us names to the lowest of the low "Listen you boy" what kind of attitude is this? Manipulating the situation it actually never snowed last snow fall 8 cm. These are all the snow falls: Dec 12 - 3-5cm / Dec 22 - 5cm / Dec 23 - 3cm / Dec 25 - 15cm / Jan 8 - 2-3cm / Jan 10 - 1-3cm / Jan 30 - 5cm / Feb 8 - 5cm / Feb - 3cm / Feb 11 - 3cm. I'm Sorry where do you see 8 cm accumulation based off 24 hours in the last days. Yes snow travels also 50k per hour like last time it lifts the snow over the tall bunkers of snow, also snow falls from rooftops too especially buildings if you live near any? believe it or not but none of your neighbors had snow because we have customers 2 min's away from you we didn't come to them because they didn't get an accumulation of 3 cm so we asked you kindly to take a picture that takes 2 seconds but you had a problem their. We have many customers that do that for us we have no problem we would come right away. When I spoke to yous wife she was changed the story every time i told her i would gladly come even without no picture but i asked her nicely is it actually 3 cm so she said it 8cm yes I'm like 8cm when it snowed less then 3cm that makes no sense then she changed her story and said it less then 3cm, so which one is it? I asked for a picture again but that didn't help again. What damaged property? I told you anything damaged we would refund you or fix. your telling us that we didn't come 2-3 times in a row you must be joking ? I wrote you a check with a partial refund which you got in hand I wish I could post this up here because I would. Yes we could get you a environment Canada is used report if you like. No need to only in court or you can just go on whether network type Mississauga and you can see it for free for yourself type all those dates in and you will see last days it never snowed 8cm. The way our business operated which I try to explain over the phone but I was talked over every time because I have no say? I'm human we are human and should be treated all fairly like humans we are not always on one side i know customer service and i know the difference in serving a customer then taking advantage off from a customer this is taking advantage of making fun of us and talking down to us like we are slaves to you we have morals too like anyone else and our workers are not gonna be talked down by you and your family especially your wife's attitude like she said "listen you kid". We been in business for 10+ years we have good customer and bad customers but when a customer thinks he or she is right great show us proof and will work with you you cant send us pictures you want us to drive to your house to clear less then 3 cm of snow that's not part of our contract. We wrote you a check back with a partial discount/refund don't understand why all this drama when all we had to do is take a picture for our own prove and we would come right away easy as that but not had to argue ask for a refund and leave this nasty review don't get it? but, we are human and make mistakes. Also, be careful off companies next year because we signed up 10 customers that got their money stolen because they went for a cheap price, some companies don't service you at all, and some have way worse clauses then us good luck :)
Reply created 13 Feb 2018Thank you so much
Reply created 24 Jul 2018Thank you so much
Reply created 24 Jul 2018Thank you so much
Reply created 24 Jul 2018Thank you so much
Reply created 24 Jul 2018Thank you so much
Reply created 24 Jul 2018Thank you so much
Reply created 24 Jul 2018