Both my AC and Furnace were old and due for replacement (20+ yrs old).
I didn't look forward to this ordeal of researching, getting quotes and dealing with pushy salesmen.
With this being a large and long term investment, I didn't want to make a mistake.
So I began the process of the replacement.
I contacted 4 vendors. I deliberately chose companies that had some reputation and had some history. I didn't seek out the cheapest equipment and price.
2 salesmen were great. They were straightforward and didn't try to push hard on the sales. They wanted my business but they did it with a good sales pitch.
Another salesman, was quite rude. He was from Mersey. He came in and basically tried to bully the sales. He said things like "I can see you want the cheapest price so you aren't going to call me back.", "You are the type that focus on price."
Even though I assured him it's not about price but value. His tone from the start was not amicable. Even if he gave a good price, i would have gone with another vendor. He seemed like those old school salesmen that thought they were the greatest salesman ever.
Finally I contacted fourseasoncomfort.
The process was smooth and easy. I contacted them via email and phone.
Craig asked questions about the house and I took pictures for him so he can provide better quotes.
The reassuring part was that Craig was selling well known brands and said the same thing as the other vendors.
I asked quite a few questions, but Craig was great at answering in a timely and friendly manner.
There was no pressure to sign the deal or that i have to quickly decide before prices are not honoured.
In terms of pricing, fourseasoncomfort came lower than all the other bids by a good margin (10%).
So I decided on the equipment, sizing and vendor. Although the other vendors were older than fourseasoncomfort, I know that Craig is building his reputation and it was on rfd, homestars and google.
That gave me some peace of mind especially these days with social media reputation being important.
I agreed on a date with Craig and close to the installation date, i found that my neighbourhood was going to replace the hydro lines and there would be an outage on my install date.
I notified Craig about the issue and he was great in rescheduling for the next day.
On the installation day, Mike and Al came on time and worked diligently and with care.
They installed everything and tested it to ensure things were working.
They answered questions and were friendly the whole time they were installing.
Mike even was kind enough to help out my neighbour who is elderly to check out their AC.
This shows the character of Mike imo.
The following day, Craig called to see how things were running.
I had a great experience with fourseasoncomfort from the quote, pricing to installation.
I highly recommend this company. At least give them a call/email to get a quote from them before making your a/c or furnace purchase decision.
