Fresh Air Furnace Services

Rating: 4 out of 5

Fresh Air Furnace Services reviews (51)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 5 Feb 2015

    furnace duct clean?

    Had a groupon coupon. Previous reviewer was correct about fresh air only concerned about the upsell. Cleaner Mike tried to upsell me on a exhaust cleaning for $160 on my rental property. I could not attend the cleaning but my tenants father was there. Mike told me by phone there was bad carbon buildup and this could put carbon monoxide into the house etc. and it needed to be clean. Fear tactics. Mike told me $160 but this service would be good for 5 years. I told Mike I had this done 2-3 years ago, that I doubt it needed it and it sounded like he was just trying to upsell me something I did not need which he denied. Fortunatley for me my renters father was there for the appointment and I asked Mike to show this buildup to the father and have him call me. He is a contractor and not an the turnip Mike was hoping for so I was confident he would tell me the truth and as I expected I was told that this service was not needed, that the pipe was just a little bit dirty and he felt it was safe for his daughter to stay there. He also told me that I wasted my money on this cleaning as the Technic and equipment they use are not adequate and they do not even block off the other vents to ensure good suction for the vent that is getting clean. Do Not Waste you money on this company. Obviously dishonest company and not a proper clean. Buyer Beware!!!

    Answer from pro:

    Hi Brett, thank you for the review and your feedback. We always do an inspection and suggest anything that needs to be addressed. Whether you go with the service or not, we still have to advise you. In regards to our methods of cleaning, we use the latest technology for our vacuums and we have records and statistics on (adequate) suction. Once again, I suggest for all customers that use our services to properly research us in advance. We make everything very clear on our coupons and website. if you were looking for someone to use legacy equipment (truck-mounted), and have the vents covered as part of their procedure, you could have sourced a company according to your needs.

    Reply created 16 Feb 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2014

    Furnace Cleaning

    I found the service men to be friendly and courteous, and I was very happy with the job they did at my house. It was an old house, that I recently purchased that I think may have never had a cleaning. For a dirty job, they still kept a smile on their face. I would definitely recommend them to someone else.

    Answer from pro:

    Thank you for your review! It's a dirty job but someone has to do it! :)

    Reply created 14 Nov 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 31 Oct 2014

    Furnace Cleaning

    Buyer Beware!! I used a Groupon to have Fresh Air Furnaces come in and clean my furnace & vents. The techs who arrived immediately tried forcing additional costs/upgrades down my throat (extra vents/high efficiency) and were more interested in maximizing their charge than getting the job done. As soon as they left, my condensate pump started vibrating & running extremely loud. I called and spoke to Alex, who told me the pump was incorrectly mounted and to 'stick a piece of paper' in between the pump and furnace to fix. I asked if they could send someone or if I needed to find someone else, and his response was "we could help, or you could probably go elsewhere". I wanted these guys to fix it given the problem started once they worked on the system. Alex became extremely defensive and hung up on me! Lesson Learned - Groupons may seem cheap, but there are added costs that you need to be aware of in the fine print, and expect these guys to force additional costs down your throat. Next time I would gladly pay extra for better quality of service (and friendlier staff).

    Answer from pro:

    Thank you for your review. Most of our customers are appreciative that they are told all the additional costs up-front - the additional costs being additional vents and charges for high-efficiency furnaces, furnaces with AC installed, etc. These charges are also listed on our coupons and are charges that most companies charge as extra depending on the package that you purchase. The furnace and duct cleaning has no impact on the operation of your pump and we advised that the noise was due to improper operation of the motor and it's mounting. As you mentioned, we did mention that we can help remedy this but it wouldn't be free of charge, which appeared to be the expectation. Groupon coupons are certainly of great value and provide a discount on basic packages. As previously mentioned in our responses, I advise all of our customers to carefully review the deals before buying them.

    Reply created 14 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2014

    Annual Furnace Cleaning

    Yesterday was the second time I've had my furnace cleaned by Fresh Air Furnace Services. I's an older furnace and I get my furnace cleaned every year. Chris was the technician was very friendly and capable in what he was doing. He did a good job with cleaning my furnace. However I was not impressed with his assistant (Chandal) and noticed Chris had to stop what he was doing several times and show him how to clean/vacuuming the ducts which didn't seem too complicated. I'm not sure if it was a lack of training or just his bad attitude. I've already recommended Chris and Fresh Air Furnace Cleaning Services to some friends and will definitely have them back next year.

    Answer from pro:

    Thank you for your review. We're glad you were satisfied with the service! Chandal was on his training week that week and Chris takes pride in his work, as you probably noticed, so if something isn't up to his standards, he will take the time to correct it. Although, cleaning isn't extremely difficult, you are handling high compressed air and there are certain intricacies to ensure that the cleaning is done properly without having dust and debris go back out into the house. We don't generally have a lot of turnover so hopefully next time you get your service done, it will be a team that has worked together for a while! Thank you for your continued support!

    Reply created 14 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 May 2014

    Duct and Furnace Cleaning

    This review is for work that was done March 2014. Fresh Air was actually recommended to me by another Furnace company. I had bought a groupon for the other company but was not able to use it due to the location of my townhouse (the required hosing would not reach). Because Fresh Air uses a "portable" system they were able to accommodate my location. Fresh Air also gave me a discount to match the coupons out there. They were also able to accommodate my tight timeline, as I had waited 3 weeks for the other Furnace company appointment I was running out of time as I was listing my townhouse for sale. I would use them again. They cleaned the ducts, chimney and did a "non-chemical" clean of the vents. I now feel completely comfortable that the new owners will not have any issues.

    Answer from pro:

    Thank you so much - we are glad we could help!

    Reply created 3 Jun 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 28 Apr 2014

    Furnace and duct cleaning

    Our furnace had not been cleaned for couple years. So we searched on the internet and we found good reviews about this company. Booking was very simple and quick and we did not have to wait longer to get it done. Operator was very efficient and giving lots of info about how and what he was going to do. He also helped moving things for no cost! He finished cleaning work in less than hour with good quality job. This company is highly recommended.

    Answer from pro:

    Thank you very much for your kind words and we look forward to helping you in the future!

    Reply created 3 Jun 2014
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 19 Feb 2014

    furnace and duct cleaning

    These guys where the worst, they nicked the drywall, bent registers so they did not have to remove them, and worse they have a crappy system that does not exhaust outside, so the house had a layer of dust. I am quite suspect that my furnace and duct cleaning was done thoroughly. I would not have them back if they paid me.

    Answer from pro:

    Hello Doug, thank you for your review. I don't believe that these issues were brought to my attention - did you call/email anyone about these problems? The drywall issue was never reported to me so I can't comment on it. We mandate that all vents must be removed prior to cleaning. There are, of course, certain cases where this can't be done but we always advise the customers that the only way to clean their vents would be to go through the slats. This generally does not damage them and we can bend them back in place. Our vacuum system does not vent our of the house - similar to how your vacuum cleaner doesn't vent outside. Same idea. We have a HEPA style filter that traps the dust inside and the only air is from the motor itself. There is sometimes dust that settles after the cleaning. This is due to us using 220PSI of compressed air so some of the dust will inadvertently be raised. Again, I'd like to discuss this with you so please call me at your earliest convenience on our main phone line. Anton.

    Reply created 27 Feb 2014
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 15 Jan 2014

    Furnace Cleaning

    The service providers were great, friendly,on-time, quality work. The bad side is the marketing. This is no better than a BAIT and SWITCH operation. The quoted price reflected 1 furnace and 10 vents. We understood this. Nobody asked us when we booked what our requirements were, that Air Conditioning, High Efficiency, when Chimney was last cleaned, etc. etc.. are all at an extra cost. My $95 quote turned into $500. I don't begrudge the service, and had this all been explained up front I probably would have sought out a competitor and if the rate was comparable I would have taken the service. What makes this a bait and switch is that all other costs were hidden until the serviceman showed up. If I had rejected the service, I'd be charged a $100 service charge. If I had taken the minimum service, I'd still have to book another appointment (time and inconvenience) to get the rest done. I find it a little suspicious that the 'real' charges aren't discussed until you are already committed. This is a bad way to do business. The most frustrating aspect was I wanted to discuss this with a manager, but my call was never returned.

    Answer from pro:

    Thank you for your feedback. As mentioned in previous reviews, I can only advise to fully review the coupon in the future prior to making a purchase. We still have the same deal running right now which lists all additional, mandatory, charges. The chimney cleaning is an additional service - it is very important so it's good that you chose to have it done but it is a service that we offer extra and the customer is not obligated to purchase it. I do see that you had two furnaces, many vents due to the size of your home and so on. I apologize that you feel deceived but there isn't any information that wasn't disclosed. In regards to a $95 quote, we do not ever give quotes over the phone and we would know right up front that with 2 furnaces, you certainly would not be paying $95 only. Thank you.

    Reply created 16 Jan 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2014

    Duct and Furnace cleaning

    I got a Groupon for 10 vents Air-duck and Furnace Cleaning and they arrived right on time for the cleaning appointment toady. Very professional and friendly, work efficiently and let us know any issues they see. Charged us extra for additional vents and high efficiency furnace just like how its stated in the Groupon and no more. Very happy with their service. The Admin lady called a few days before to confirm appointment which was nice too. :) Thanks!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2013

    Furnace Cleaning and Humidifier installation

    I called up Fresh Air since i was able to buy a groupon for their Furnace cleaning service and i also wanted to install a whole house humidifier. Anton came in on time and started on the furnace cleaning, he also explained about the humidifiers they carry and install. They were done cleaning and installation in less than 2 hours considering that our house had 23 air ducts and had 2 separate cold air returns. They explained what was done and how the humidifier would work. All in all i was very happy with the work and i will certainly contact them again for my Furnace needs.
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