Accu Serv Heating And Air Conditioning reviews (274)

Review from HomeOwner
Rating: 5 out of 5
Review left on 29 Feb 2016
Installing new furnace
I called Accuserve in a panic! My heat stopped working on one of the coldest days of the year. James was very understanding seeing as a have a young baby in the house. He got a technician out right away. The technician not only found that we had a faulty furnace but there were dangerously high gases being detected in the house. You can imagine my shock and horror. James was able to arrange with his team an install that very same day. The technicians were all very knowledgable and friendly. They worked very hard to get it up and running within a few hours and we had heat the same day. And I learned a lot about furnaces I didn't know. I was shocked to find that there were dangerously high gases lurking in the house and they came right away...who knows what the outcome would have been if they didn't. Also, they spent a lot of time trying to install an extra feature where I could access temperature from my phone even though they knew my internet was an issue (they called bell). Raul came on two different occasions to make sure that feature was working once my internet was working properly. James also was able to communicate between the father of my son and I with regards to the situation since it is very contentious and explain to him why we needed a new furnace (to breathe clean warm air :-). they went above and beyond on every level and far exceeded my expectations. Thank you guys so much and great working with you. Definitely recommend this company to anyone with issues. They are honest and fair and go above and beyond!!
Answer from pro:
Honesty is the best policy! We appreciate your honest recommendation. Modern heating is amazing - especially its ability to integrate with modern tech devices. With all this tech, it's now incredibly easy to monitor your furnace, and you can protect yourself from dangers such as CO poisoning with the proper monitoring. We are glad you learned a lot from the installation progress, and we encourage you to learn more on our educational blog. Thanks again!
Reply created 6 Mar 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 27 Feb 2016
Simple Fix
Accuserv was fantastic and I appreciate their help and efforts with restoring my heating on my electrical system. It was such a simple fix that needed to be done and they came to the rescue to help me within 2 hours of making a phone call! James and his team deliver and go above and beyound the call of duty delivering excellent customer service. I would recommend them to anyone seeking help with their home heating issues. Many thanks, Dillon!=
Answer from pro:
Thanks for the review! We appreciate your recommendation. Customer service is one of our specialties, so we appreciate the comment.
Reply created 6 Mar 2016
Review from Customer of Accu Serv Heating And Air Conditioning
Rating: 5 out of 5
Review left on 26 Feb 2016
Mid-winter furnace replacement
I was really disappointed with the heating/cooling company I used previously, so I decided to try AccuServ when my furnace started to only work sporadically. They took a look at it and advised me that it would probably die soon, and, due to the age of the furnace, it would be better to get a new one than fix it. Sure enough, the furnace died. I was able to arrange with them to install a new one pretty quickly. The installation went as smoothly as I could have hoped, and was pretty educational as well. I'll certainly be using them in the future.
Answer from pro:
We really hope to see you again in the future - hopefully for home upgrades and not problems! Witnessing an installation can certainly be a learning progress, and we encourage homeowners to educate themselves as much as possible before an installation as well (which is why we maintain a blog on the subject). Now you have a working furnace - enjoy! And thanks for the review.
Reply created 6 Mar 2016
Review from David Kamnatnik
Rating: 5 out of 5
Review left on 16 Feb 2016
New Furnace
During this past weekend, it must have been -30 outside, my furnace was acting up, making high pitched squealing sounds, turning off and on every ten minutes, not good! AccuServ had someone here that day. The technician said I had a cracked heat exchange and the furnace had to be shut off for safety reasons. So what now? freeze in my house till I can get my furnace replaced? NO! I was provided with space heaters for my home, and a team came the next MORNING at 9:00 AM and installed my new furnace and walked me through all the features. As well, they were very professional, polite and made sure that all my floors were covered so there was no mess. There guys even fixed install issues that where not done correctly when another company installed my old furnace. I would highly recommended AccuServ and will use them again for any issues I might have. If you want it done right, and safe, go with AccuServ.
Answer from pro:
"If you want it done right, and safe, go with AccuServ." That's a great motto! We often find problems with other companies' previous installs. That's actually one reason we prefer to arrive at your home early - sometimes the unaccountable appears. We are happy that your furnace is now in working order! Thanks for the review.
Reply created 25 Feb 2016
Review from Rob Rothenberg
Rating: 5 out of 5
Review left on 16 Feb 2016
Furnace and Water Heater
What can I say, Aaron is the best! all the gang at AccuServ are Fantastic. Starting from Amanda who takes your call, Jarred who presented options to Arthor one of many install technicians. We started using AccuServ over a year ago, their service is always 100%. they show up when they say and do what they say. We started with a simple service on a water heater we adopted with a purchase of a home, they stood behind the product and replaced it, WOW! last month we had them replace our heat and AC system with a killer Rheem and Eccobee controller, LOVE IT! Look how clean the installs look!
Answer from pro:
We're glad you love your Rheem and Eccobee controller. We only recommend products we have confidence in. Thanks for being our customer for all these months. Your review did a great job of introducing our staff! Thanks again!
Reply created 25 Feb 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Feb 2016
Furnace Humidifier
I used AccuServ to repair the humidifier attached to my furnace back in the beginning of January. All I can ask is they were great from start to finish! They returned my initial call right way and the next day Jared was even available a bit early which was great. Jared was very professional and extremely knowledgeable, he showed me exactly what the issue was and gave me some great tips on how to improve the humidifiers performance for the future. My family and I suffered through a few years of being uncomfortable during the winter as our house was way to dry, and we had spent hundreds on buying individual humidifiers for our bedrooms, now everything is great and we can sleep much better!
Answer from pro:
Thanks for your review! We are glad your home is finally at the right humidity. Jared knows his stuff! Sometimes the best solution for a comfortable house is simply tuning up your furnace. Thanks again!
Reply created 25 Feb 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 Feb 2016
Boiler and Hot Water Tank
I highly recommend this company due to its promptness in response and how they diagnosed the issues that we were having at our home. I want to Thank Aaron and his team for the work and advice. We will keep in touch and I will be referring you business in the future!!
Answer from pro:
Thanks for your referrals! Team Aaron will be here for you, whenever you need them. We're on call 24/7! Thanks again!
Reply created 5 Feb 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 25 Jan 2016
Accuserv is the Best!
Aaron and Art did a terrific job! They are VERY knowledgeable, courteous and take the time to explain what they are doing in language I can understand. (They even take their shoes off at the door without being asked.) I was doing a complete basement apartment renovation which involved replacing 4 old rads and adding one new one in the bathroom. Aaron and Art did the rough-in and then let the contractor finish the walls. Aaron even made an extra unscheduled visit just to install the rad brackets in the bathroom so the tiler could do a neater job. How cool is that? Aaron and Art then returned later and installed the rads. They made a point of arriving on time and were very conscientious. They rolled out a protective sheet from the front door to the work areas to avoid damage to the new flooring. The following day, when I noticed one of the rads was only luke warm I called Aaron and he came back on a Saturday to make it right. He also took the time to make some adjustments to the boiler to make it more efficient for heating the whole house. These guys are good. They enjoy what they do and it shows. Thanks, Aaron and Art. Thanks, Accuserv. Highly recommended.
Answer from pro:
Thanks for the recommendation! Aaron and Art are both technicians and artists at what they do: Making homeowners comfortable. Of course, we try to be as non-intrusive as possible and clean up all our work as well as arrive on time. We are always happy to explain everything we are doing, whether on the job or prior to the job. Again, thanks for your comment - I'll pass your good words onto Aaron and Art.
Reply created 28 Jan 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Jan 2016
New radiant flooring system not performing.
We recently completed a major reno and had radiant floors installed throughout the house. From day one, the contractor who installed it couldn't get the system to run properly. Pumps were not turning on at the right time, some areas got heat while others didn't, and the final straw was a faint smell of gas/exhaust in the utility room. I called the contractor about the smell and no response. So I quickly looked around for somebody else to fix the problem. Lucky for me I found AccuServ. James called me back within an hour of me placing a service call on a Saturday night. Aaron (I hope I spelt his name correctly) showed up the next morning. Within 5 minutes, he pointed out enough issues with the installation that convinced me that I'd been had. Anybody with a driver's license can drive legally but how well they drive is another story. My point is that lots of companies claim they know boilers and radiant floors. These guys really know hydronics (take a look at the before and after pics). AccuServ came in, ripped out the old disaster, and replaced it with a brand new system. I couldn't be happier. Now we have nice warm floors. They were absolutely top notch professionals in their manner and workmanship. No shoes in the house and when they did have to, they completely covered the path they needed to use. A big thanks to Aaron, Art, and Rahul for installing the new system. And to James as well, who took the time to co-ordinate and answer questions at all hours of the day.
Answer from pro:
Aaron is the leader of this operation and cares most of all about ensuring the entire process (which is quite complicated due to the number of people involved!) goes smoothly. Our technicians are thoroughly trained in HVAC customer service as well as actual installations, so things like "no shoes in the house" is matter-of-fact to them. We are happy that you described our work as "professional" and even more happy that you're satisfied with your system and warm in your house. Thanks so much for leaving this review!
Reply created 26 Jan 2016
Review from Alex von Tiesenhausen
Rating: 5 out of 5
Review left on 19 Jan 2016
Evening furnace repair
I called in with a furnace that did not heat on a cold night, received a call back immediately, and had a super friendly technician show up within a few hours. Great service, reasonable price. Highly recommended.
Answer from pro:
Thanks for your recommendation! We agree that our price is reasonable - and our good service is complementary! We know how uncomfortable a Toronto home can be in the middle of winter without a furnace, so we always ensure we send our technicians to your home within a few hours of confirmation. Thanks again.
Reply created 26 Jan 2016