Doctor Rooter reviews (290)

My basement had a crack and it was leaking after heavy rains. I desided to waterproof the side of the house. I desided to call dr rooter. Job was done in one day. I am very happy with those guys.

Due to my condo renovation i needed to relocate my bathtub and walk in shower. Great service yuriy an his crew did an amzing job came in and finished with no mess was very pleased will call them again forsure.

My mixing valve was not working/leaking. I contacted Dr. Rooter they came the same day and fixed everything within few hours. I was very satisfied with the fast work and the fair price as other companies that i called requred way more time and more money. Everything was left clean and dry. If i ever have a plumbing problem again definetley will you use Dr. Rooter. Highly recommend.

I had a cracked wall in my basement. I called few companies to give me estimates. After evaluation I chose Dr Rooted. It looked like they knew the job much better then anyone else. They came with their engeneer and inspected the cracks. In few days they got back to me and suggested a very clever way of repairing it. Work was completed in less then a week. Very professional.

I was very satisfied with the service. Dr Rooter came in and finished both of the projects on front/back yard in 3 days. They started on Thursday and finished Saturday night. I was very pleased that upon my request Dr Rooter agreed to come in on Saturday even though it was long weekend. I was satisfied with the work done, and the attitude of the workers. Big thanks to Yuri and his crew.

My mixing valve was not working. I found Dr Rooter on homestares and seen that they have great reviews. I called them and plumber came in 2 hours and fixed my problem. Everything was clean and nice after he left. Highly recommend this company to anyone who looks to get plumbing work done.

Oleg and his crew did an amazing job on the plumbing rough in for my project. I called 3 other companies and they couldn't do the job that oleg did I highly recommend this company to do your next plumbing job

We used Dr Rooter on various jobs from plumbing to basement waterproofing and they have always done an exceptional job. Their team provides top quality service for a very reasonable price. The staff is highly knowledgeable and professional and their leader Oleg always makes sure the job is done right. The crew works hard to ensure the the job is performed in a timely manner and they always stick to their word. In instances where we ran into unexpected issues we could always rely on Oleg. He has always been flexible and quick to resolve any problems. He truly looks out for his clients interests. I highly recommend Dr. Rooter for any plumbing, drain, waterproofing and concrete work.

Got my old investment property in problem with drainage system. Called multiple rooter companies to do snake, camera, diagnose and estimate. I feel very lucky having chosen DrRooter to do the job with respect of the quality and cost. Since I have this old investment house as a rental property and source of headaches/nightmares, I’ve been hiring all types of contractors from roofing/window/AC/décor/appliance … OMG, don’t know how I went through those bad contractors’ half-work-then-gone. DrRooter is the best holding hands with the window company from my experience. For those who got basement flooding as me and looking for rooter service, I highly recommend them. You don’t have to trust me, but making a call to them, you might have saved a half month salary to fix the pipe without compensating any work quality. I can summarize the reasons I’m recommending them: Pros: 1. Quality of work: The old engineer with multiple decades experience with pipes is one of the best plumbers. This comment is not from me, it’s from 311 guy who did my gas pipe locating told me. Before they dig, they need 311 locate the gas pipes and bell lines. I had a chit talk with the locator. He said the old plumber may not recognized him but he worked with him 5 years ago. He know the old plumber is very knowledgeable and finishing details, he’s one of the best plumbers. When they are done the job, it’s perfection. My basement floor and backyard looks exactly same as the attached pictures on their page. 2. Cost: I have saved a lot by hiring them to do the project. To be honest with you, big rooter companies might have charged you insane profit for the same work. 3. Professionalism: boss is very strict with his employees. He came to work several times a day to check the quality of work. Even he’s criticizing his little young guy to pick up small piece of garbage no one would noticed and through it to garbage bag because he wants everywhere looks clean and organized though as you know, this is the dirties work around the property. They put sheet everywhere to cover inside the house and outside to protect my walls, kitchen, and lawn. 4. Knowledge: They know what they are doing and will not speak ambiguous words or threatening you to pay extra money. They tell you what the problem is and why this and that. You understand what you are paying for. Cons: 1. They don’t speak perfect English. They are like me as immigrant. A lot of times I have to say pardon to ask them to repeat. But I don’t care. I totally feel comfortable. But I can imagine, if you are a short tempered local people, don’t bother to call them. 2. Schedule: well, my project delayed for 2 days. Still manageable and with reasons. The pipe broke during the long weekend that even we can’t find anywhere to buy tapes. City inspection needs to wait, in this way, we have to left the basement ground open for a couple of days. Again, it could be 1.5 days faster if without the city’s inspection to the basement water backup valve, but I would not be able to get the city’s rebate for the valve. If comparing with other rooter companies, some of them even did not mention about installing the valve. Dr Rooter told me to install this valve to get Toronto City’s $1,250 rebate. Literally, I paid nothing for the valve from my own pocket, just kept the ground open for a couple of days waiting for city’s inspection. Also, some other rooter companies Got my old investment property in problem with drainage system. Called multiple rooter companies to do snake, camera, diagnose and estimate. I feel very lucky having chosen DrRooter to do the job with respect of the quality and cost. Since I have this old investment house as a rental property and source of headaches/nightmares, I’ve been hiring all types of contractors from roofing/window/AC/décor/appliance … OMG, don’t know how I went through those bad contractors’ half-work-then-gone. DrRooter is the best holding hands with the window company from my experience. For those who got basement flooding as me and looking for rooter service, I highly recommend them. You don’t have to trust me, but making a call to them, you might have saved a half month salary to fix the pipe without compensating any work quality. I can summarize the reasons I’m recommending them: Pros: 1. Quality of work: The old engineer with multiple decades experience with pipes is one of the best plumbers. This comment is not from me, it’s from 311 guy who did my gas pipe locating told me. Before they dig, they need 311 locate the gas pipes and bell lines. I had a chit talk with the locator. He said the old plumber may not recognized him but he worked with him 5 years ago. He know the old plumber is very knowledgeable and finishing details, he’s one of the best plumbers. When they are done the job, it’s perfection. My basement floor and backyard looks exactly same as the attached pictures on their page. 2. Cost: I have saved a lot by hiring them to do the project. To be honest with you, big rooter companies might have charged you insane profit for the same work. 3. Professionalism: boss is very strict with his employees. He came to work several times a day to check the quality of work. Even he’s criticizing his little young guy to pick up small piece of garbage no one would noticed and through it to garbage bag because he wants everywhere looks clean and organized though as you know, this is the dirties work around the property. They put sheet everywhere to cover inside the house and outside to protect my walls, kitchen, and lawn. 4. Knowledge: They know what they are doing and will not speak ambiguous words or threatening you to pay extra money. They tell you what the problem is and why this and that. You understand what you are paying for. Cons: 1. They don’t speak perfect English. They are like me as immigrant. A lot of times I have to say pardon to ask them to repeat. But I don’t care. I totally feel comfortable. But I can imagine, if you are a short tempered local people, don’t bother to call them. 2. Schedule: well, my project delayed for 2 days. Still manageable and with reasons. The pipe broke during the long weekend that even we can’t find anywhere to buy tapes. City inspection needs to wait, in this way, we have to left the basement ground open for a couple of days. Again, it could be 1.5 days faster if without the city’s inspection to the basement water backup valve, but I would not be able to get the city’s rebate for the valve. If comparing with other rooter companies, some of them even did not mention about installing the valve. Dr Rooter told me to install this valve to get Toronto City’s $1,250 rebate. Literally, I paid nothing for the valve from my own pocket, just kept the ground open for a couple of days waiting for city’s inspection. Also, some other rooter companies might charge you extra grand to install the valve. In general, you can’t go wrong with them. One more time, you don’t have to trust my words, but call them before signing contract with other rooter companies, a single call might have saved you a lot. I like these Russian guys, very straight, working hard, and get paid for the work. I love our immigrants hard working guys like them no matter where we are from, but way better than many local perfect English speaking companies charging insane money and left dirty work half done.

When using the toilet, everything was backing up in our backyard. Dr Rooter find the problem, excavate in our basement to fix it (removed the clog) then put back new pipe with new junctions that were damaged. They put everything back to place (concrete, wood floor, carpet). They were also very nice and friendly to deal with.