Smart Movers Canada reviews (361)

Review from HomeOwner
Rating: 0 out of 5
Review left on 21 Dec 2015
took $100
I talked to them on the phone about an upcoming move and gave my address and credit-card number. They said they'd send me an email and I should reply to confirm. I didn't reply to the email and thought that meant the reservation wasn't confirmed. I went with someone else. Then the day before the move they called to ask if it was going ahead and said 48 hours' notice was required to cancel, so they were going to charge me $100! Nice touch that they didn't call two days before the move.
Answer from pro:
Clear communication with our customers is very important to us. We explain everything over the phone at the time of booking and also follow up with an email that outlines our booking and pricing policies. We did have a move booked with this customer, sent a confirmation and then sent reminders as a courtesy. The customer had many opportunities to cancel and it was not our intention to leave this to the last minute. We lost money because we had a moving crew and truck reserved for this customer. We hope they can understand why we have this standard cancellation policy and we wish them all the best in their new home.
Reply created 23 Dec 2015
Review from Kirill Rubyazhov
Rating: 5 out of 5
Review left on 21 Dec 2015
Mississauga movers
Smart movers did a great job. People from our crew were very nice, courteous and respectful. They came on time and they were very careful with our stuff and they got everything done in estimated time. Alex and Roman were very professional, very knowledgeable in what they were doing. They're efficient, they kept everything in order and nothing got damaged. Before they left they built our furniture and made sure all items stayed in right place. The price was very reasonable compared to other companies. Overall I had exceptional experience with smart movers from start to finish. I couldn't have asked for a better crew. I'll definitely be using them again. Would recommend smart movers any day. Excellent service!!
Answer from pro:
Hello Kirill, it's a pleasure to hear about your positive experience with our company. We do our best to ensure that each our customer has smooth and safe move. We hope to hear from you in the future!
Reply created 23 Dec 2015
Review from Julie Selwyn
Rating: 1 out of 5
Review left on 16 Dec 2015
Horrible Experience
Horrible experience, 11 hours to move a one bedroom condo 5 mins away. Furniture left disassembled and couch left in the hallway because they couldn't remove the legs to fit in through the door (legs were removed with a basic screw driver by a friend the next day). The movers were nice guys but not experienced. Tons of damage, no accountability. Stay away from this company!
Answer from pro:
This is not our customer. Smart Movers did not make any moving service to this person, and never accept any payment, as well This is a terrible mistake
Reply created 19 Dec 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Dec 2015
Smart Movers
I want that everybody know how Smart Movers work. They are amazing , so professional and polite. Movers know what they do from packing up to assembling. They protected all my furniture by blankets, packed my kitchen and dinning room, moved and und packed everything, pick up garbage and did it with no damage, easily and fast. Thank you . You are best in business.
Answer from pro:
Sarah, thank you for such a great review! We want to keep our clients happy and we really appreciate your time for the kind words.We wish you all the best in your new home!
Reply created 23 Dec 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Nov 2015
Professional Movers
Guys were amazing , they worked quick and professional . I very happy that ordered service in Smart Movers. Representative on phone was polite and explained everything about moving process and give to me very important suggestions. I will use this company again in future. Thank You
Answer from pro:
Hello Adam, we are so glad to hear you had an amazing experience with our team. It makes us happy to know that our clients feel positive and confident during their moves. Thank you again, and we wish you all the best!
Reply created 23 Dec 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 Nov 2015
Office moving from Mississauga to North York
I moved my office from Mississauga to North York. My employ recommended Use smart movers. I completely satisfied from quality of service. Crew moved and packed my office furniture carefully . Thank you for smart and efficient moving service
Answer from pro:
Thank you, Almaz, so much for the wonderful review! We always try to ensure safe and high quality service. We understand that any business can't stop their work and we try be very flexible and efficient. Thanks again for choosing us and all the best in your new office!
Reply created 23 Dec 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Nov 2015
Professional movers in Vaughan
Smart Vaughan movers provide professional and same time efficient moving service in Vaughan. I used SM not fist time and all times they were on high level from beginning until finish. Movers polite and worked careful . Time leader control and manage personal whole time. Thank You Smart Vaughan Movers
Answer from pro:
Martine, thank you for the glowing review. We are so happy to know that most of our customers are repeat. Our crews are always prompt and friendly. We were glad to help again and we wish you all the best!
Reply created 23 Dec 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Nov 2015
House move
It was really pleasure of working with the team of Smart Movers Canada. Everything about the move was absolutely perfect. Guys took great care with wrapping our furniture and making sure everything was protected. They were excellently trained and very skilled. All our belongings were delivered on time and in great condition. They managed our job well and efficient. I paid exactly what they quoted me, NO hidden fees or any surprises. I am delighted to get the best service. I am very happy with team of Smart Movers and will definitely recommend them to my family, friends and co-workers
Answer from pro:
Hello Jeanette! Thank you so much for sharing your experience with the Homeowners about Smart Movers Canada services. We are so glad you were satisfied with professional and friendly service. We appreciate your recommendations and we hope to hear from you again in the future!
Reply created 23 Dec 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 18 Nov 2015
exellent moving service
We called several companies before choose Smart Movers. It turned out to be the best decision. The movers were absolutely great. These guys don't laze around on the clock - they work hard. They carried all our belongings easily up and downstairs in our townhouse. They were very careful and swift. Nothing was broken or lost. All went smoothly. There was no hidden cost at final bill, which is a common practice for many moving companies. I would absolutely recommend them to friends and family.
Answer from pro:
Thank you Roy for choosing our company. We are so glad to hear how happy you were with our service. Thanks for the high recommendation. Thank you again for the amazing review!
Reply created 23 Dec 2015
Review from Beverly Mitchell
Rating: 0 out of 5
Review left on 16 Nov 2015
Horrible service
Horrible service my furniture was damaged and no one wanted to take responsibility they acted like they didn't care. I called Tina on The phone and got attitude I ask for three mover and none of them could lift furniture young Never again would I recommend this company to anyone