Integrity Roofers Ltd

Rating: 5 out of 5

Integrity Roofers Ltd reviews (296)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Dec 2020

    Portico flashing/soffits replacement

    Ken at Integrity Roofers did a great job correcting the mistakes done by the previous contractor on a new front portico-had to be redone because it had been poorly done. The soffits installed by the previous contractor were all bent and not the colour I chose. Ken corrected the mess and it now looks great.

    Answer from pro:

    We’re delighted to hear about your positive experience here. Thank you for taking the time to rate us, we look forward to keep delivering a positive experience to all of our new customers. Best regards, Integrity Team

    Reply created 17 Dec 2020
  • Review from Paul Gilmour
    Rating: 5 out of 5
    Review left on 5 Dec 2020

    Great job

    First time using Integrity Roofers Ltd Very pleased with the communication and visit to our house to do eaves cleaning. -Appointment was sooner than later -The Roof tech was very punctual -Job was completed within the expected time frame -Cleaned up any mess Great job an all aspects

    Answer from pro:

    Hey Paul, We’re delighted to hear about your positive experience here and giving us the opportunity to serve you. our team is very appreciative to know our efforts have been paying off. Thank you for taking the time to rate us, we look forward to serve you again in the future. Integrity Team

    Reply created 8 Dec 2020
  • Review from Debbie Pope
    Rating: 5 out of 5
    Review left on 15 Nov 2020

    Excellent Gutter Installation

    Ken gave us a quote for a full gutter installation and pointed out where additional waterproofing would be beneficial on our new house. He talked through how critical that work would become and approximate costs. We went with just the gutters for now. The folks installing were friendly and professional, double checked down pipe placement on the day, and the job looks fantastic. They even did some light caulking afterwards around some high windows and exposed pipes.

    Answer from pro:

    Thank you so much for taking the time to share your feedback with us. It truly means a lot to have our customers share their positive experiences, especially during this time. Our team has worked hard to ensure that all health and safety concerns of our customers are met. I’m glad you enjoyed your experience here!

    Reply created 19 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Nov 2020

    Replacing roof (shingles and plywood underneath), eavestroughs etc.

    Integrity Roofers has done an excellent job. Our 125-year-old house was due for a fairly significant re-roofing -- Cory recommended removing the 3 existing layers of shingles, and then covering the surface with plywood before putting on new shingles, and then we needed new soffits, fascia, eavestroughs and downspouts. There were weather delays, and we had other renovations going on that meant further delays, but eventually we got going and the guys who showed up were outstanding -- they did an excellent job in record time, and carefully protected our recently re-sided house, and cleaned up after the job was done. They were all very nice too, which helps. The guys who came to do the metal work a couple of weeks later were also terrific. Our neighbours were coordinating their eavestrough replacement job with ours, and their roof rafters needed some rather extensive repair before the eavestroughs and fascia could be installed, and the neighbours also had a disused TV antenna that needed removing, and the guys from Integrity disassembled that and removed it (for a very fair price). The guys even had to work very carefully over our polycarbonate awning that was inconveniently placed for tall ladders, and they did it all without grumbling! veyr nice chaps. All of the work seems to be of very high quality, and we're very happy. I didn't want to post a review right away -- I wanted a couple of rain storms under our belt first! -- and presumably it's over the winter months that we'll find out how well everything is working, but I'm very optimistic! I am happy we chose Integrity Roofers and recommend them highly.

    Answer from pro:

    Dear Jon, Thanks for taking the time to leave such a wonderful review. We are incredibly grateful to have your support and recognition during this unprecedented time. Our company values customer satisfaction as a top priority and our team is dedicated to providing exceptional service. We look forward to serving you again.

    Reply created 19 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Nov 2020

    roof repair

    Arrived on time. Found problem. Fixed problem. Fair price. Went up on the roof while it was raining.

    Answer from pro:

    Thank you very much for sharing your positive experience with us. We are committed to keeping our prices fair and customer service as high as possible.

    Reply created 19 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Oct 2020

    Best and most professional Roofers ! 10+ service !

    Shay and Ken are true professionals, something you almost never see in the roofing business. I had my roof replaced by someone else a couple of years ago and had ongoing leaks. Called Shay, and he came out, assessed the problem and then had Ken come out to do the repair. This was a complicated issue, but Ken was amazing and made sure that the problem was fixed completely. I would recommend Integrity Roofers over anyone else that I have ever dealt with in this industry. They are responsive, fair, on time, and overall solved my problem !

    Answer from pro:

    Hey Rob, Thanks for taking the time to leave such a wonderful review. We are incredibly grateful to have your support and recognition. Our company values customer satisfaction as a top priority and our team is dedicated to providing exceptional service. Looking to serve you again in the future.

    Reply created 4 Nov 2020
  • Review from Customer of Integrity Roofers Ltd
    Rating: 5 out of 5
    Review left on 16 Oct 2020

    2 small roof repairs

    Had a leak from my roof at a vent and an eves trough leak. Called Integrity as they are relatively close to me and it was a small job. Given an appointment about 5 days later. The service guy, Ken, called on time, came, and had a look. We discussed the problem, he went into the attic to check, offered an inexpensive solution, and made the repairs within an hour. I would surely recommend them and use them again.

    Answer from pro:

    Thank you very much for sharing your positive experience with us. We are committed to keeping our prices fair and customer service as high as possible. We’re delighted to hear that Ken provided exceptional service as he always does. Looking to be serving you again in the future.

    Reply created 20 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Oct 2020

    Installation of new shingles

    We engaged Integrity Roofers to install new shingles. Everyone with whom we had dealings was very helpful and pleasant, including the work crew. When it turned out that the wrong colour of shingle had been used, they immediately offered to redo the roof or to give us a sizable discount. We chose the latter, partly because the roof is hardly visible from the street level.

    Answer from pro:

    Thank you very much for your positive feedback. We are overjoyed to hear that you had a pleasant experience with us considering the little miss understanding of the colour. We look forward to serving you again.

    Reply created 19 Oct 2020
  • Review from Customer of Integrity Roofers Ltd
    Rating: 2 out of 5
    Review left on 7 Oct 2020

    Eavestrough install

    The initial quality of work was poor and needed to be re-done more than one time. Although the owner was happy to make things right, I don't feel that as the customer it should be my place to be the expert and point out what was done wrong.

    Answer from pro:

    Dear Private User, Thank you for your feedback. In order to properly address your concerns, we warmly invite you to identify yourself on this platform, or by reaching out to one of our representatives. At Integrity, we sincerely pride ourselves on our high standard of customer service and quality control. If your case is the one we believe it is, we first wish to fully acknowledge your remarks. When it comes to roofing, we must distinguish between quality workmanship and taste in visual appearance. We feel it important to point out that this specific issue was not with the calibre of our work, but a matter of aesthetic preferences, which can vary greatly from one client to another. We aspire to meet our client’s ideals on all fronts. For this reason, our company owner had the job redone to align with your preferred design, colour and shape. We sincerely hope that this was accomplished to your liking. We are always prepared to go the extra mile to ensure full customer satisfaction. If anything further remains unresolved, please be sure to contact us, Thank you and kindest regards, Integrity Roofers Team

    Reply created 22 Oct 2020
  • Review from Customer of Integrity Roofers Ltd
    Rating: 5 out of 5
    Review left on 3 Oct 2020

    Roof Project

    "We had requested a consultation for roof replacement and were pleased when the company advised that replacement wasn't required at this point. Some repairs were recommended that would extend the life of the roof for approximately five years. The consultation was very thorough and details well explained. The work was carried out in a timely fashion and to our satisfaction.”

    Answer from pro:

    Thank you for taking the time to rate us, We’re delighted to hear about your positive experience. Our company values customer satisfaction as a top priority and our team is dedicated to providing exceptional service. Looking forward to serving you again in the future.

    Reply created 5 Oct 2020