Distinct Heating & Cooling

Rating: 5 out of 5

Distinct Heating & Cooling reviews (328)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2020

    Yearly Furnace Maintenance

    Distinct Heating and Cooling installed our furnaces 3 years ago. They were knowledgeable, courteous and the installation was immaculate. Ed D. has been servicing our furnaces on a yearly basis since then. He is the best! He was able to identify an issue we hadn’t noticed yet. He replaced the part and just came for an other yearly service and checked it again. He is knowledgeable, contentious and friendly. Highly recommend!!

    Answer from pro:

    Hi Sandra, thank you so much for the positive 10* review of your experience with our company. We really appreciate it when our customers take the time to let us know how we did and your feedback is important to us. Our team appreciates your kind words and we find it so encouraging that the efforts we take to wow our customers are valued! We are grateful for your high recommendation of our company and are happy to have your support of our business. Have a great day!

    Reply created 4 Dec 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Nov 2020

    Annual furnace service

    Today we had our annual furnace and AC inspection and service. The technician, Ed DeGracia is very professional and always does a thorough job. We highly recommend Distinct Heating and Cooling for any HVAC work and we have always been very pleased with the job that Ed does on our HVAC system.

    Answer from pro:

    Hi E! Thank you so much for taking the time to leave us your fantastic 10 star review. It is a privilege to provide our top notch service to our returning customers year after year and we really value your support of our business. We think Ed is wonderful too! We appreciate your high recommendation and look forward to serving you for many years to come. Have a wonderful day!

    Reply created 1 Dec 2020
  • Review from JB_YYC
    Rating: 5 out of 5
    Review left on 7 Nov 2020

    Annual Maintenace

    I can’t say enough good things about Distinct. We first used them several years ago when one of the furnaces in the house we just moved into started to leak (they were only a couple years old). Luckily the previous owner had a warranty/service plan and Distinct went above and beyond to help us get it transferred over to our name. Ever since then we’ve used them for our annual maintenance. They are always professional, on time, and provide exceptional service. We’ve had the same technician, Ed, doing our service for a while now which is an added bonus since he knows the maintenance history and provides recommendations that I trust. All round a top notch company!

    Answer from pro:

    Hi JB! Thank you for taking the time to share your glowing 10 star review of our company. It is always a pleasure for Ed to attend your home to take care of your heating needs and we appreciate your loyal support of our business. It is so lovely to see our customers return to us year after year and we do not take that for granted. Our customers are valuable to us and bringing you exceptional service is our priority every time we attend your home. We appreciate your recommendation of our company and look forward to seeing you again next year! Have a wonderful evening & stay warm!

    Reply created 9 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Nov 2020

    Two Furnaces and so much more.

    We recently moved into a home that was built in 1987 and was in need of a new furnace...which caused me to start researching someone to do this massive job. I came accross a recomendation for Nate (Distinct Heating and Cooling) through a neighbourhood information site. We had Nate come in to give me an estimate (first of all that is the sign of a good company to work with...it was the owner how came to do the estimate and not just a "sales guy".) Nate took the time to answer all questions and gave honest answers. We knew we were dealing with more of a challenge replacing two furnaces from a house and with new permits had to get a little more creative. We felt good from the beginning that we were getting someone in our home who was going to do the job right and not cut corners. Sure enough...we have just had his crew in for the last few days and we are so impressed by the finished job. Two new furnaces, a hot water tank and new venting. The area was cleaned up and Christian was meticulous. You can tell that everyone working for Nate takes pride in their work. We cannot say enough good things about our experience with this company and will be using them again if the need arises.

    Answer from pro:

    Hi Kathleen, thank you so much for your wonderful and detailed review of our company. We are so delighted that we were able to deliver top notch service to your home and we appreciate the time you have taken to summarize some of the plus points of your installation, so that others can know what to expect from a Distinct Heating & Cooling installation. We are thankful to know that we have earned your loyal support of our business for future projects. You have been an absolute pleasure to work with and we look forward to continuing to provide you with premium service for many years to come.

    Reply created 9 Nov 2020
  • Review from C & I L
    Rating: 5 out of 5
    Review left on 30 Oct 2020

    Furnace Service - Professional, Punctual

    I just wanted to let you know how wonderful it was to deal with Distinct. I had called in an emergency 2 days ago after hours and the gentleman that answered my emergency was very professional, explained everything to me, let me know when to expect a call the next day; a pleasure to deal with. That passed on to the next day when I received a call exactly when I was told in the morning and they scheduled me in that same day! The service techs showed up literally to the minute of when they said they would and they were VERY professional, informed me of everything they were doing and let me know pricing. I do too work in the service industry and your service is top notch and definitely something i will be measuring others as well as even my own service skills to. Thanks very much, it was an absolute pleasure in dealing with you guys, you have a great company. No point in calling anyone else for Heating and Cooling service, Distinct is the go to company!

    Answer from pro:

    Hi C&I! Thank you for taking the time to leave this glowing 10* review of our company. Your kind words and endorsement of our team are very much appreciated and we are so delighted that you are happy with the services you received. We aim to provide a seamless experience while at the same time providing a standard of service that our whole team can be proud of. We are grateful for your confidence in our Company and look forward to working with you again in the future. Have a wonderful day!

    Reply created 2 Nov 2020
  • Review from Customer of Distinct Heating & Cooling
    Rating: 5 out of 5
    Review left on 30 Oct 2020

    New Furnace

    We decide to have Distinct Heating & Cooling replace our furnace after meeting with Nate. Nate spent time reviewing our options on the type of furnace and thermostat we might want to consider. The meeting was great and the final decision was ours to make. The date for the installation was set. A reminder from the office was sent to us a day prior to the installation and the day of the installation a notice was sent to inform us who was coming and a time of their ETA. AAthan and Christian were punctual and started with the installation immediately. They took time to explain each phase of the installation and answered any questions we had for them.. They were both professional, respectful, polite and knowledgeable. We are very happy with our decision to have Distinct Heating & Cooling replace our 30 year old furnace and would highly recommend them.

    Answer from pro:

    Good afternoon! Thank you so much for taking the time to leave such a wonderful 10* review of our company. We were happy to take the time needed to help you feel comfortable with your installation decisions and are so pleased that you experienced a seamless installation and top notch service from our team. We value our customers time - so punctuality is definitely one of our core values. We really appreciate your high recommendation of our services to others. Thank you for choosing us to complete this installation for you. We look forward to providing you with excellent service for many years to come!

    Reply created 2 Nov 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2020

    Courteous, professional, punctual

    We received quotes for an AC installation from four companies. Distinct came in high in terms of cost but we gave them our business due to the overwhelmingly positive reviews we've seen. The staff we dealt with were patient, punctual, and professional in every interaction. The communication from their office was excellent and gave us clear expectations for each step in the process, from the initial installation through to the city inspections. Their work is tight and tidy. All of the cabling and piping looks terrific. They were in and out exactly when they said they would be and left their workspaces inside and outside very clean. I cannot overstate how painless and straightforward it has been to deal with Distinct. They have been stone cold professionals from start to finish. They have demonstrated that they are well worth their price.

    Answer from pro:

    Hi PK! Thank you so much for taking the time to send this wonderful 10* review of our company. Seamless installations are what we strive for and we are so delighted that you were impressed with the quality of work and the professionalism of our team. Communication is so key during a project of this nature and we are happy that you felt well informed and taken care of every step of the way. You have been a pleasure to work with and we appreciate the opportunity to complete this installation for you. We look forward to providing you with top-notch customer care for many years to come. Have a wonderful day!

    Reply created 9 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Sep 2020

    Installation - New Furnace and Central Air Conditioning

    This is a 1st Class outfit - bar none. I got 5 quotes and this outfit outshone everyone else on every level. Nate heads up the sales and marketing and does a superb job - mainly because he knows exactly what he is talking about - he is a fully qualified technician himself and knows the products inside and out. Most importantly he knows the precise installation requirements for the home. He answers every question thoughtfully and provides a lot of information. You know exactly what you are getting. Nate's installation team, Jordan and Christian, were very professional and personable. Really solid technicians who know what they are doing. They were highly focused on their work and getting the job done to a very high standard - which they most certainly achieved. Nate has a solid and well-grounded team backing him up. Also a shout out to Dannii, the office coordinator, who was great in following-up with the promotion rebate and scheduling in the city inspections for electrical and gas, etc. - always cheerful and helpful! Impressive - as I said a 1st class outfit. Highly recommend Distinct.

    Answer from pro:

    Hi Rob, thank you so much for your wonderful review of our company. You have been an absolute pleasure to work with and we appreciate the time you have taken to share your 10* experience. We take great pride in our excellent customer care, product knowledge and top-notch installations. We are so pleased that we were able to leave you with a lasting, great impression and we are grateful to have earned the opportunity to provide you with a seamless installation. We hope that you have a wonderful day and look forward to working with you again in the future. Many thanks from all the team at Distinct Heating & Cooling.

    Reply created 14 Sep 2020
  • Review from Kristin and Mark Telang
    Rating: 5 out of 5
    Review left on 5 Sep 2020

    Great overall experience

    Excellent work overall. Nate was comprehensive in his quote and clearly knows his stuff at an expert level. The crew was fantastic and super easy to work with. They showed up on time every day, completed all the work scoped with no fuss, and - as crazy as this sounds - charged me what was quoted in the first place. Unbelievable. Totally worthwhile experience and would highly recommend Distinct to anyone interested.

    Answer from pro:

    Hi Kristin & Mark, thank you so much for your kind words and fantastic 10* review! As you are a new customer, we are so delighted to receive your feedback and such a glowing description of your first impressions of our team. We were happy to carry our top notch service right through to the completion of your project and appreciate that you would recommend our company to others. You have been a pleasure to work with and we look forward to providing you with excellent service for many years to come. Have a terrific day!

    Reply created 8 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Aug 2020

    Replace Furnace and Central Air Conditioner

    Nate, with Distinct, was knowledgeable and helpful with suggestions on replacing our furnace and central air conditioner. The two gentlemen who installed the new units were easy to deal with and did a fine job.

    Answer from pro:

    Hi Frank! Thank you for the wonderful 10* review of our company. We are very glad that the experience you had with our company was so positive and we are grateful for your appreciation of a job well done. We trust that we can continue to provide you with excellent service for many years to come and thank you for choosing Distinct Heating & Cooling.

    Reply created 27 Aug 2020
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