When it came time to replacing the existing “fence” (a combination of overgrown shrubs & a 30+ year chain link fence that somehow became part of the shrubs), I simply could not ignore the number of great reviews given to FCF on Homestars. They were one of three companies I called for a consultation and a quote. FCF was the quickest to respond to schedule an onsite meeting the same week.
But it wasn’t the cheaper pricing that sold me on choosing FCF.
Upon meeting with owner Pratema, I liked how deliberate the discussions were on my fence requirements. She was very good at managing expectations in terms what’s possible and what the best value to the home owner is. Often as a homeowner, there is a gap in terms of what we want/imagine possible vs. the technical reality. There was a real desire to want to work with me on building what my vision of my backyard.
Being a home owner in downtown Toronto, access to the property has always been a challenge for all my previous contractors that have worked on site. One of the fence companies [reputable one I heard about on a TV show] I reached out to, quickly responded “they did not service my area” after learning of my street address. Pratema did not complain about the smaller job site but instead paid close attention to the surroundings that her team would have to work with. As a homeowner, these are the type of people I want to deal with, people who bring solutions forth and have problem solving skills.
Often, constructing a new fence is a “production” that involves multiple home owners especially in the smaller confines of older Toronto neighbourhoods. Pratema was able to work with me and two of my neighbours to come up with a design and price that worked for all parties involved. This was impressive as the other fence company that came on site made a disclaimer statement to me that it was up to me to talk with my neighbours to make it all work out.
The workmanship of the fence is professional and looks great. FCF was fast and worked thorough the days to complete the build. They also made an effort to clean up general garbage and the other garbage (excess soil) they couldn’t take was communicated to everyone. There was no surprise in terms of how they left the site condition.
Good luck booking an appointment with FCF. These guys are rock stars and I noticed that while I was having onsite meetings with owners Mohan & Pratema, the phone was constantly buzzing from messages and calls. Fairly obvious that they are busy and have a full schedule this summer. My advice to all homeowners is be reasonable, understand that reputable trades companies such as FCF “choose” their customers, as much as customers choose them.
