Our experience with Pro-Loc has been extremely positive.
We have a project which includes the driveway, the front porch, the frontyard (pillars and low wall), a backyard patio, a 10'x8' shed foundation, and new sod.
I drew up some scketches at the end of 2016 and contacted multiple companies for quotes.
Some companies just came over, looked at the sketches, and gave a rough quote on exactly what I drew.
Paul from Pro-Loc did way more than that. Throughout the process he listened to our ideas and gave lots of valuable feedback on what makes sense and what doesn't.
There were so many decisions I was uncertain at the time, that in retrospect I think Paul's suggestions make perfect sense. I wish I listened to him even more.
(If you're about to meet Paul personally, make sure to treat it as a consultation session rather than just a free estimate.)
On top of that, Paul responds to email and phone calls very quickly and very professionally.
In the end, we picked Pro-Loc because of Paul's professionalism and also because their price is about right for the quality and detail they offer.
The installation team has also been great to us.
They are very detail-oriented and take great pride of their work.
They don't hesitate to ask me questions when there are things they're unsure about.
Like the others say, they keep the job site clean and tidy at the end of each day, something that my neighbours really appreciate.
In the end, everything turned out great.
Months later when I emailed Paul for a minor touch-up request, Paul responded and sent someone over within a week. Absolutely top-notch customer service.
We have no problem recommending Pro-Loc to our friends.
-JimmyC
