We hired A Cut Above for a project in August 2016. The work completed was done well, however it started a day late (due to Clayton chipping his tooth the morning the job was scheduled to begin - we understood this delay).
In spite of the unavoidable delay, we hired them (on Sept 28) to complete an additional project at our home, contracted to begin December 6. Unfortunately, we were informed BY EMAIL, a mere 24 hours prior to the start of the project, that our job was being cancelled, and could be rescheduled at our “preferred month” and that they would “do their absolute best to accommodate” our request. What is worse is that we received a confirmation of start date 18 hours prior to the cancellation email!
Upon phoning Clayton to figure out why our job was not being pushed back a mere day or two – but would be delayed until at least January. Upon further inquiry I was told “they were not required to discuss their scheduling”, but we ultimately learned the following:
- Their current contract was running a day behind (due to other trades)
- The large commercial contract that was scheduled to begin after our job, was going to start on time because it “could not be delayed”.
- Our job was therefore cancelled, and would be rebooked in our “preferred month”. No alternative timelines were suggested or provided in the cancellation email. We were left feeling like our small $700 project was being sacrificed to keep two bigger projects on schedule, regardless of the vacation time we had needlessly booked to oversee the work.
After a lengthy, and at times a heated discussion with Clayton, he called us back and offered to complete our project a few days later on a Saturday. While we appreciated the offer to work through their weekend, we no longer have any confidence that they would actually arrive at the agreed upon date and time.
The workmanship of A Cut Above’s is good, however dependability has been an issue for us. We ultimately could not depend on the work beginning at the agreed upon date and time. We have therefore decided to take our cancelled contract, and all subsequent work to a competitor, who has subsequently completed the work beautifully!
