Tempasure Heating And Air Conditioning reviews (550)

Thank you Jeff We appreciate your loyalty and continued business. Stay safe!!

As you can see from reading our past reviews we take tremendous pride in the work that we carry out in every home we visit. Our service experts are highly trained and we make sure we always adhere to our our promise of caring for your home environment. We do apologize for the Diagnostic charge misunderstanding for the Boiler service. From your description here, it sounds as though you were given the Call Out Service Fee of $140 for a Furnace. Your heating equipment is a Boiler and for this there is always a higher Call Out Fee of $180 for which we thought we had cleared up before sending out the Technician. Since you have brought this to our attention, we were able to follow up with our answering service to make sure that all the employees are aware of this and therefore correct this error on future calls. Please know that often in oder to provide same day service we aren’t always able to give out a specific appointment window like we can provide on a regular pre-booked appointment dates. Fortunately, we could send a technician out that same day and only a few hours after your initial call. Upon his arrival, our service expert found what happened to be a very unsafe scenario with your Boiler - flames were protruding from the front of the unit, and given that the chimney was found unlined this is out of B149 code. After immediately assessing the situation, the service expert made a professional diagnosis. As a licensed HVAC Technician,we must always take the entire picture into consideration in order to make the safest recommendations. Given these apparent safety concerns along with the age of the equipment and of course considering your family’s safety; it is our priority to make sure your heating system runs in a safe manner. We hope in any situation if a customer is unhappy we would appreciate being given the chance to make things right. It would have been our utmost pleasure to hear directly form you regarding this matter so we could have reiterated the scenario and what our recommendations were for you in the best interest of your heating needs. Had we also been given the opportunity we would have explained our policies regarding a call out service fee - when a customer goes forward with a unit replacement absolutely, that amount is put towards the replacement; thus waiving the initial charge. Receiving customer feedback is extremely helpful in our company’s success. We need to know so we can best help. We continue to strive to provide the complete professional experience from the moment we first speak or step in your door. The Tempasure team serves at the highest level, our prices reflect that and our installations are world class. I would be more than happy to discuss this with you at any time. I have left my direct phone number on your voicemail and would be so happy to talk to you and get this resolved. Thank you so much for the opportunity to assess your equipment. All the best, Len Minuk(Owner)

Thank you very much for the opportunity to help in that situation. We only serve at the highest level. We appreciate your business. Len Minuk(Owner)

Thank you fir your feedback and allowing Tempasure to serve at the highest level. All the best Len Minuk(Owner)

Thanks Neal we know how these things are so unexpected and appreciate you using our services.We know you will enjoy your investment and keep safe and healthy!! All the best, Len Minuk(Owner)

Thank you Stewart,We appreciate your business and look forward to helping again soon. All the best, Len Minuk(Owner)

Thank you we appreciate your business and the opportunity to help!! All the best, Len Minuk(Owner)

Thank you for the opportunity to help!! All the best, Len Minuk(Owner)

Thanks Rick for your continued business.We appreciate your loyalty!! All the best, Len Minuk(Owner)

Thank you for your feedback we appreciate the opportunity to help. Stay safe All the best Len Minuk(Owner)