TOTAL SECURITY & SURVEILLANCE CO(1994)

Rating: 4.9 out of 5

TOTAL SECURITY & SURVEILLANCE CO(1994) reviews (360)

  • Review from Customer of TOTAL SECURITY & SURVEILLANCE CO(1994)
    Rating: 5 out of 5
    Review left on 28 Jan 2018

    Project

    We were in need of an alarm security system. After contacting several firms and meeting with a couple we chose Total Security. Ray was helpful, informative, knowledgeable and worked to provide a security system within our budget. Service was impeccable! I would recommend Ray without hesitation.

    Answer from pro:

    Hi Thank you so much for taking the time to write this review Your business and support is greatly appreciated Please do not hesitate to call me anytime if you have any questions or need assistance RAY TOTAL SECURITY CO

    Reply created 29 Jan 2018
  • Review from Dave Ellis
    Rating: 5 out of 5
    Review left on 16 Jan 2018

    Alarm installation and activation

    I would highly recommend Total Security Co. Ray is very professional and committed to customer service. I am impressed with his attention to detail and his knowledge of security systems. He recently installed a security system at our new facility in Georgetown, Ontario and he gave us top notch service.

    Answer from pro:

    hi Dave thank you so much for taking the time to write this review I appreciate the trust and confidence you placed in TOTAL SECURITY CO It was fun doing your project albeit with some challenges at the very end Please call me anytime you have any questions RAY TOTAL SECURITY CO

    Reply created 17 Jan 2018
  • Review from Customer of TOTAL SECURITY & SURVEILLANCE CO(1994)
    Rating: 5 out of 5
    Review left on 7 Jan 2018

    Security system for home

    I got my cameras installed in Dec. Ray was very professional, always on time with the appointments and did a great job. I was unhappy about one camera position and he agreed to retire it for me and reinstall that particular camera. He was reasonable in charging extra. Overall, I am happy about the work. The cameras seem to be working fine.

    Answer from pro:

    Hello Thank you for your business and the trust and confidence you placed in TOTAL SECURITY CO And for taking the time to write this review Ray TOTAL SECURITY CO

    Reply created 8 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2017

    Home Security

    We called Total Security for our home security. Ray came the same evening. He was pleasant and very honest with what was required to switch our security! He came on a Sunday to do the installation as we were concerned we were no longer being monitored! Terrific service ever since!!! We are very happy with the security system!!!

    Answer from pro:

    thank you so much for your business and the trust and confidence you placed in TOTAL SECURITY CO It is very much appreciated Also thank you for taking the time to write this review RAY TOTAL SECURITY CO

    Reply created 24 Dec 2017
  • Review from Customer of TOTAL SECURITY & SURVEILLANCE CO(1994)
    Rating: 5 out of 5
    Review left on 15 Dec 2017

    Security Camara Install

    Ray installed security camaras in our home. He was professional, diligent, informative, and careful. He was able to offer a variety of products/services and explained the pros and cons of each so we could make an educated decision. On the day of installation, he completed his job efficiently. He thoroughly explained how the systems worked. When our IP address was accidently reset by our internet provider, Ray helped us to troubleshoot the problem and promptly find a solution. I wouldnt hesitate to recommend Total Security and Ray to all of my family and friends.

    Answer from pro:

    Thank you for your business and the trust and confidence you placed in TOTAL SECURITY CO Also want to thank you for taking the time to write this review PLEASE do not hesitate to contact me if you have any questions Wishing you and the family a very joyful Christmas and an amazing 2018 Ray TOTAL SECURITY CO

    Reply created 16 Dec 2017
  • Review from Customer of TOTAL SECURITY & SURVEILLANCE CO(1994)
    Rating: 5 out of 5
    Review left on 14 Dec 2017

    Security System

    I was referred to Ray by a family member. Ray was very friendly, professional and knowledgeable. He took the time to help me pick the best system for my new home. If I ever have any questions or need help with my system, he is always quick to respond and help. I am really glad I chose Total Security. I would definitely recommend Ray to anyone looking to install a home security system. S Costa

    Answer from pro:

    Hi Thank you very much for your business and support Also to take the time to write this review RAY TOTAL SECURITY CO

    Reply created 14 Dec 2017
  • Review from Chris
    Rating: 5 out of 5
    Review left on 13 Dec 2017

    Security cameras system

    We hired Ray to install a camera system for our new house. We shopped around and got quotes from 5 different providers. We are extremely happy with Ray because he's knowledgeable and practical. He doesn't upsell us anything that's not necessary and costly. I enjoyed working with Ray because he's very reliable and communicates everything in advance. Overall the installation job is very professionally done and we are very happy with the quality of the cameras. I would recommend his service and will use him again in the next project.

    Answer from pro:

    Hi Chris Good morning and thank you so much for your business Also the trust and confidence you placed in me PLEASE do not hesitate to contact me if you need any assistance Merry Christmas to you and the family RAY TOTAL SECURITY CO

    Reply created 15 Dec 2017
  • Review from Pasquale Lino
    Rating: 5 out of 5
    Review left on 13 Dec 2017

    Home security cameras

    Ray gave us top notch customer service. He took the time to educate us on the cameras and the apps on our smartphones and ipads. He did not rush us and answered all our questions. About a week after the job was completed he came back, after he was paid, and installed the app on a laptop and made a slight adjustment on a camera, IN THE SNOW! Before writing up this review, I checked his previous reviews to get some ideas on what to write. One person said he was rude. This couldn't further from the truth. We contacted Ray in the early morning and late at night and got him right away or he called us back almost immediately. His demeanor was always calm and professional. All the other reviews were correct about Total Security. You will be more than pleased with his service.

    Answer from pro:

    I appreciate your kind words and also your business. PLEASE call me any time of you need any more assistance wishing you and the family a fabulous Christmas and an amazing 2018 Ray TOTAL SECURITY CO

    Reply created 13 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2017

    Excellent service from Ray.

    Ray is an excellent resource and a great person. He has help me out with my Services so many time. Even when remodel my basement and distory the phone line connection, Ray come twice to rewire and connect without charging me. It would I have cost me about 200 Dallas to get it done else where. I am very happy with his services any if anyone say anything otherwise is definitely slander and false.

    Answer from pro:

    Good morning Thank you so much for taking the time to write this review I appreciate your business over the years and look forward to providing you EXCELLENT COST EFFECTIVE services for many years ahead Wishing you and the family the best for this holiday season RAY TOTAL SECURITY CO

    Reply created 13 Dec 2017
  • Review from Customer of TOTAL SECURITY & SURVEILLANCE CO(1994)
    Rating: 0 out of 5
    Review left on 11 Dec 2017

    Alarm Monitoring System

    Very poor service from the provider. If you want to waste your money go for it.. Not a reliable provider.I have had a very bad experience with Ray.He is very rude and don't know how to talk.Very upset with the services.

    Answer from pro:

    thank you for taking the time to write this review as explained it is the customers responsibility to provide a telephone line that is stable The alarm system is working well but if your VOIP line keeps crashing the alarm system is unable to communicate we received your call to provide same day service on a Sunday (yesterday) as explained as politely as possible the service was scheduled for wednesday which is well within the reasonable time of 72 hours MANY THANKS FOR YOUR BUSINESS RAY TOTAL SECURITY CO

    Reply created 11 Dec 2017
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