Plumber On Demand reviews (157)

They came to fix faucet and reconnect sink. After the tech finish found water leaking from the dishwasher beside the sink. The dish washer water in and out connected to the same spot where he did the work. But he refused to fix it. I mailed the company and called them. The lady over the phone gave irresponsible answer. I got some other plumber to fix my leakage. Never hire them.

Tech said it would be a huge job that would cost 520 plus. This was not true, he was here about 15 min didn't change any parts or anything just removed hair from the drain. He still demanded we pay $580 did not put the drain plug back into the sink and refused to provide a receipt for our payment.

I had a terrible experience with this company. To their credit they sent a plumber to my rental property quickly but that is where the good service stops. The plumber who was sent did a terrible job and did not fix the issue. He also said I needed to have a extensive replacement job done. I put my tenants up in a hotel until my regular plumber came the next morning and fixed it for less and said all that most of what I had been told by Plumber on Demand had been wrong. When I tried to complain, I was told they only took emails and there was never any response. I wish I had read the real reviews - not the ones on their site.

This is a WOW company, dare to get reviews in this reputable website knowing they are conscious themselves and keep continuing doing unprofessional practices. To keep in mind: - quotes are very unprofessional - invoices are poor presented ( see attachment) - Overquote work, the big guy plumber tries to sell other services unnecessary which cause a lot of confusion and uncertainty to the client - The trick is get you make a deposit, once you get cough is too late. Right after I realized I was going to make a big mistake , they won't give you any money back (Read amazon review for $5000 deposit). They always ask for 40% deposit and 60% at the end which is risky knowing the company's reputation. Summary of story: big damage on sewer main line after a decent renovation including flooring installation, I was in a time constraint situation to resolve this issue asap. - they quoted and said I had to redo previous sewer line repair as it had cheap materials when indeed it was false, confronted and confirmed with several certified plumbers, that implied to dig and break the flooring as well. - At that point I had made $5000 deposit and hence I decided to cancel the work order - The owner said deposit was not refundable You can see the invoice below, sad to know still there are contractors doing this to the clients.

BEWARE - DO NOT USE THIS COMPANY. I wish I had done more research prior to committing to their service call. The cost for a simple, 30 minute job (reinstall a kitchen facet) was WAY OVER QUOTED. After receiving the quote onsite - which could not be provided over the phone (which should have been my red flag) I asked George the Plumber to leave my home and I told him I was disgusted that he would charge $375 for a 30 minute job. I have to pay the $75 plus taxes to get him to leave my home. I followed up with a Manger at Plumber on Demand, which the situation just got better, the Manager in her own exact words said to me "no one is holding your by your throat to use our services" she also had NO interest in finding a resolution. She continued to speak in a very unprofessional lingo. PLEASE BEWARE AND NEVER EVER support this business. They are taking FULL Advantage of consumers.

DO NOT USE THIS COMPANY. The cost for a simple, 30 minute job (reinstall a faucet for the outside using existing supply lines) was outrageous, the attitude of the worker was deplorable, and his workmanship was sloppy. All he had to do was connect to the existing supply line, and didn’t even have to drill a hole to the outside as I had already removed the old faucet. I had agreed to pay $75 for the service call which would be deputed from the cost if I had him do the work so if I didn’t have him do the job, I was out that money. I asked about warranty and he said it was guaranteed for 6 months, but I wouldn’t hold my breath waiting for them to come back. I needed the job done so I paid the ridiculous price but I would never call them again. Beware!!

On Canada Day, our tenant let us know that the water in the sink was not going down. We called Plumber on Demand, knowing we could have to pay some sort of premium given the holiday and emergency service. The plumber told us it would be significant work and gave us an estimate of $700. In a bind, and already knowing we had to pay the fee to get him there, we agreed. 12 minutes later, the job was done. All he did was snake the sink and tub. We paid $780. Completely gauging. We tried to speak with management about it, but they refused. Shows how much they care about their customers.

I called them for service. They called 3 times they are close. I finally cancelled the service request. They charged me almost $300 and they didn't even show up. Check the Better Business Bureau - they have an "F" rating. The owner Martin is rude and their staff are unprofessional. They wanted cash or etransfer, I refused so they took my credit card. I have disputed the charge. DO NOT DEAL WITH THIS BUSINESS and certainly do not pay them until they are at your place and do the job.

Strongly disapprove. George is unprofessional. He was paid in full, but did not install the sink plug and took it with him hoping no one would notice. Avoid! Don’t get hustled!

The plumbing service received from them have been amazing. I was on a holiday there. My holiday home had a clogged drainage for which I complaint at the reception. They called the plumbers and I saw they visited immediately and did an emergency fix. So, just writing the review for the people out there to hire them in need.