Kingsway Van Lines Inc. reviews (23)

Let's start with the positives: 1.Kingsway admin staff were a pleasure to deal with. Communication and liaison were good and enquiries responded to efficiently. 2. Removal crew picking up our goods to go into store (Jason and Mark) were excellent. They worked as a professional team knowing exactly what they were doing and impressed us with the high level of care taken with wrapping and moving our possessions. And now the negatives... 1.The crew delivering our goods to our new home did not appear to be professional movers. 2.Only one of them spoke English. 3.They did not take care when moving items into our condo - some large, heavy items were placed against walls causing marks.4. They damaged an interior door. 5.Little care or regard was paid to boxes marked fragile. 6.They seemed to have little experience as movers and did not work as a team. Several items of crockery, glasses and a lamp were smashed; a desk was damaged; boxes had indents where they had obviously been thrown and a bike had carelessly had a wheel removed(perhaps to go in store? )It was not removed by the initial movers). In conclusion, we feel let down by Kingsway especially after a promising start. We would not use them again.

These guys were great! Friendly, professional, and easy to work with, They were really professional and The original quote they gave me they stuck to.. Worked extremely hard and never complained. If you want a quick professional move for your most important things please choose these guys. Thank you so much for everything. Flawless.

My partner and I moved in August from Ontario to New Brunswick. The company we booked (Canadian Moving Systems) turned out to be an agent (this was not disclosed during booking) and we ended up moving with Kingsway Van Lines. Our shipment weighed in at double the correct weight (we since received a second opinion that confirms the correct weight). When I contacted Kingsway about the obvious mistake/inaccuracy of the weigh in I was blamed. The agent implied that I was not telling the truth and falsifying my shipment and cited items that would easily make up that weight... items that were not in my shipment! My total due was double my estimate. When I was made aware of the total and the weight one day before my shipment was to be delivered, I requested a re-scale, which was refused. The driver had no scale ticket to show me and told me he had no record of the weigh in. Many months later I have still not been provided a copy of the scale ticket as requested. Several pieces of our furniture were badly damaged. Some of the damage would be impossible without excessive or unnecessary force used, and should not have been possible given that the pieces were 'securely wrapped' by the company. I bought a mattress protector from them directly for superior protection, yet somehow it was ripped through and my mattress scuffed and stained. During unloading I witnessed one mover roughly knock two boxes marked 'fragile' off the top of a tall pile (falling a good 6 ft) and leave them on the ground while the movers walked around them for several trips. When my shipment arrived the driver threatened to leave the province and withhold my goods when I was hesitant about paying the incorrect bill, to which hidden fees were added (for services clearly included upon booking). The GM has repeatedly made fraudulent excuses and untrue statements to try and blame us instead of taking responsibility for the situation. I am extremely disappointed in both the moving service provided by Kingsway as well as the customer service, as no effort has been made to resolve my issues and instead I have been met with hostility and condescension. Please take the poor reviews very seriously and stay away from this company. I wish we had known that we would be moving with this company, as we would never have booked. If you care about your belongings, time, and your wallet please heed the warning and look elsewhere.