First Class Fencing reviews (101)

Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Jan 2020
Fortress Style Fence
After 35 years are old fence bit the dust. Six adjoining fence posts snapped at the base after a wind storm. Called three companies and decided on First Class Fencing. The cost quotation was straight forward and easy to understand. We settled on a Fortress Style fence for budget reasons. We were pleased with all aspects of the fence work. The builders were diligent and professional in completing the project work. About 150 feet of fence replaced in 4 days. We were very pleased with the results. Our only concern was that it took several extra days for them to remove some wooden work pallets used to bring in some of the building materials.
Answer from pro:
Hey Gary, Thanks for your kind words and feedback :) We are glad to hear we could provide a pleasant experience for you and Jacqueline. Please feel free to call us if you ever need anything Work: 403.991.5995 Cell: 403.998.8584 Email: admin@firstclassfencing.ca
Reply created 7 Feb 2020
Review from Margaret Ptacek
Rating: 5 out of 5
Review left on 7 Jan 2020
Excellent Work
They did an excellent job of replacing our old fence with a beautiful and study product. The yard is so much more secure and attractive. I would strongly recommend that you use them.
Answer from pro:
Thank you Margaret for the kind words! Security and attractiveness are key, glad we could do both :) If you ever need anything don't hesitate to call. Work: 403.991.5995 Cell: 403.998.8584 Email: admin@firstclassfencing.ca
Reply created 7 Feb 2020
Review from HomeOwner
Rating: 4 out of 5
Review left on 6 Aug 2019
12 foot wrought iron fence
I called two fencing companies who would not do small jobs and found this company on the internet. The estimator, Matt, who came to my house, was professional and pleasant. The job, when finally done, was beautiful. Andy constructed the fence exactly how I wanted it. He asked where to put the dirt from the post holes and used a my wheel barrow to cart it to a designated place. All others packaging was carted away. I was completely satisfied with the finished product and Andy's professionalism. Communication could have been better at higher levels but work on the ground was excellent.
Answer from pro:
Hi Martha, We are very happy to hear you are satisfied with your fence. -First Class Fencing
Reply created 11 Aug 2019
Review from Customer of First Class Fencing
Rating: 5 out of 5
Review left on 25 Jul 2019
Replace chain link fence
I needed my chain link fence replaced. I was very pleased with the fast response. The quote was about what Iexpected and I am very pleased with the finished product.
Answer from pro:
Excellent to hear and thanks for the kind words! Enjoy the new fence :) -First Class Fencing
Reply created 27 Jul 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 22 Jul 2019
5 stars fence
Thank you so much Tyler, Jared and Nick! The first class fence solved our timing problem and they did an awesome job with our new fence and gates. We love our new gates and fence! They deserve "first class" and 5 stars. Angela&Family
Answer from pro:
Thanks Angela for the kind words and we wish you the best with your new fence :) Don't hesitate to give us a shout if you ever need anything! -First Class Fencing
Reply created 24 Jul 2019
Review from HomeOwner
Rating: 0 out of 5
Review left on 21 Jul 2019
Poor and unprofessional customer service.
After a long delay from point of signing the contract to an unacceptable completion of work, dealing with this company was less than satisfactory. Many emails to the company during construction of the fence went unanswered. There were issues with the work being done that were not addressed which led to bigger problems. No one from the company went over the final inspection with us. There remains unresolved issues with the construction of the fence. I really do not understand how there can be such glowing reviews of this company.
Answer from pro:
Hi, I would like to sincerely apologize for the inconveniences caused. At First Class Fencing, customer satisfaction and providing a pleasant customer experience is something that we take very seriously and aim for on every project we are elected. Unfortunately, sometimes mistakes happen but a satisfactory solution is always in place. In our attempt to serve you better and retain you as one of our valuable customers, we would like to have someone come out immediately to discuss and provide a satisfactory resolution. I hope you find these actions satisfactory and up to your expectations, it's the least we can do. Unfortunately, we are unable to track down any contact info for you without a name or number so we strongly encourage you to message us directly, to have this taken care of immediately. 403.991.5995 or admin@firstclassfenicng.ca We take this opportunity to thank you for your feedback which allows us to serve you and other customers better. -First Class Fencing
Reply created 24 Jul 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Jul 2019
Fence builder
We chose First Class Fencing to demolish our old side and rear fences, dispose of the old ones and build new fences. We expected two men would do the job. One man arrived and he turned out to be a one man gang. His name is James. He has work ethic that is off the charts. He worked tirelessly through almost constant rain and basically he completed the project apart from clean-up etc., on the second day after putting in a twelve hour day. We can not speak highly enough of James. He is a very personable man, is polite and courteous and without doubt is a shining start in your company. We thank James very much, and would also like to thank Tyler, our salesman, and Jared, the project manager. We were kept informed throughout. We certainly highly recommend First Class Fencing and their First Class Staff. Paul and Marianne Walling
Answer from pro:
Hi Paul and Marianne, We are very glad to hear that James, Jared and Tyler provided you with a pleasant experience. Our goal around the clock is to do exactly that and it very nice to hear we nailed it. Should you ever need anything please do not hesitate to give us a call: 403.991.5995 -First Class Fencing
Reply created 16 Jul 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 May 2019
Complete Fence Replacement.
Henry our sales guy and Jarrod our planner/ project manager were absolutely great to work with. They both made sure that things proceeded as required. Jarred and Jeff, the installation crew were fantastic. They spent at least 10-11 hours each day getting the project completed and were great to work with. To Henry and Jarod, this one great crew you have. Thank you so much. Best Regards Garry & Pat
Answer from pro:
Hi Garry and Pat, It's great to hear you had a pleasant experience from start to finish. We are truly honoured to have such great staff with Henry, Jared K, Jared D and Jeff, day in and day out there are able to help you, our customers. We very much appreciate the feedback, don't hesitate to give us a call if you ever need anything! -First Class Fencing
Reply created 24 May 2019
Review from Customer of First Class Fencing
Rating: 5 out of 5
Review left on 15 May 2019
Fence
Great job. The crew was friendly and neat, and solved a couple of unforseen issues with tree stumps and a concrete walkway that crossed over the property line. Fence looks solid.
Answer from pro:
Hey! Thanks for the feedback and glad we could help you out with everything with consideration of the tree stumps and concrete walkway :) Thanks for working with us and we look forward to hearing from you next time. - First Class Fencing
Reply created 21 May 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 4 May 2019
Backyard fence - great job when no one else want to do it
Much thanks to Tyler and Henry for their work to build a fence in between the tress in our backyard two years ago. It’s been that long, and true to their word, the fence is as straight as can be expected between the trees, and has withstood digging work by the utility company who has right of way right next to the fence. The neighbours are also happy that the fence is not the absolute shut-out-the-world approach. We tried a couple of other local companies for a quote, and basically were told that building the fence in segments in between the mature trees, about 10 feet apart, could not be done. They were so wrong. Assuming Tyler is still in charge, I would recommend First Class Fencing any time.
Answer from pro:
It is always a pleasure to work with great clients such as you! Thank you very much for your kind words and your business.
Reply created 8 May 2019