Better General Appliance Service reviews (60)

Review from HomeOwner
Rating: 5 out of 5
Review left on 15 Apr 2018
Oven
My oven wasn't heating up. The repairman arrived before 8am, diagnosed the problem within 10 minutes as being the element. Said he would check if he had one in stock, and would let me know. He called within half an hour, said he had one and came back in half an hour to replace the element. Quick and efficient service!
Answer from pro:
Thank you for your review. Better General appreciates your business and looks forward to continuing serve you more better .
Reply created 17 Apr 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 6 Apr 2018
Oven Repair
Fantastic work, easy to deal with, not trying to push parts or any extras you may see other companies do. Just good, honest, reliable service. Fixed up my issue perfectly. Thanks,
Answer from pro:
Thank you for your review apreciated for your business best to all thanks again.
Reply created 9 Apr 2018
Review from HomeOwner
Rating: 0 out of 5
Review left on 15 Mar 2018
Refrigeration water and ice installation
Roy did a great job, and was very interested in making sure we knew everything about our new fridge. He went far, and beyond your standard service.
Answer from pro:
Thank you for your review apreviated for your business.
Reply created 18 Mar 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 12 Mar 2018
Dryer Repair
Roy replaced our burned heater. He was very professional, clear and friendly. He also informed me that we were lucky dryer broke down. Otherwise, a fire could have ensued.
Answer from pro:
Thank you for your review we apreciated for your business best to you.
Reply created 15 Mar 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Mar 2018
stove and electric fireplace repair
Roy fixed both our stove and electric fire place (on a Saturday). He made sure that we understood what was wrong and how prevent future issues. We would recommend Roy to anyone. Thanks again!
Answer from pro:
Thanks for choosing Better General Appliance service and your review. We hope to continue to serve you better in the future.
Reply created 6 Mar 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 1 Mar 2018
Stove repairo
Oven would not heat but all other functions worked. After testing for problem, element was replaced. Work was done quickly and efficiently.
Answer from pro:
Thank you for your review apreciate for your bussiness .
Reply created 5 Mar 2018
Review from david C
Rating: 5 out of 5
Review left on 28 Feb 2018
refrigerator repair
Roy is very quick to get the problem and got the solution, and also provide valuable advices how to maintain the refrigerator well. He is nice and professional. Highly recommend.
Answer from pro:
Thank you for your review Mr Chen apprecate for your busdiness we will try serve more better next time bussiness owner Roy Ng.
Reply created 1 Mar 2018
Review from JohnT
Rating: 5 out of 5
Review left on 12 Jan 2018
Outstanding
Roy arrived promptly the day after we called. He quickly assessed the problems with the stove and the refrigerator. He advised us how to fix the stove on our own and provided a quote for repairing the refrigerator (with a significant seniors discount) which was more than reasonable. He made the repairs quickly and efficiently and was done in less than an hour. Highly recommended!!!
Review from HomeOwner
Rating: 5 out of 5
Review left on 11 Jan 2018
Dryer and Fridge
He came and did a quick fix for both machines, after that he carefully cleaned all things, everything works perfect, thumbs up
Answer from pro:
Thank you for your review appreciate for your bussiness.
Reply created 21 Feb 2018
Review from HomeOwner
Rating: 5 out of 5
Review left on 16 Oct 2017
Fixed stove not heating up
We contacted Roy after reading the strong reviews here on homestars. The stove was just outside of warranty and stopped heating up. Roy was able to isolate the issue quickly but it was the main control board. After contacting the manufacturer, they agreed so send the replacement part. It arrived a few days later and I contacted Roy via text, and he was on site replacing the board in an hour. It was the control board and the stove is now working - thanks for the great customer service.