Direct Windows And Doors reviews (49)

Direct Windows and Doors installed two basement windows. They look great and the basement looks fantastic.

Nikou was prompt and courteous. The two fellows who installed the window were respectful and the window was installed quickly and efficiently. They cleaned up behind themselves as well. I would definitely recommend this company.

Was very pleased with the service, timelines, quality and just overall experience! Thank you Konstantin, it's been very easy to deal with you.

Clear communication. Extremely fast install once the window was in (despite production delays due to COVID). Able to accommodate nonstandard requests, passed inspection right away. Great clear quote from Nikou; great ongoing communication from and David. Will recommend to other friends. Unbelievably accurate cut out meant no drywall work was required inside.

I am super pleased with absolutely everything from start to finish! Konstantine made ordering the custom door easy with his knowledge and expertise. He measured the doorway perfectly. He was a pleasure to work with! Then several weeks later his installers came by and effortlessly removed the existing door, installed the new one perfectly paying attention to detail and did it all within just a few hours! When they left I was left with this magnificent transformation and no mess to clean up! I highly recommend this company if you want experienced people that take great pride in their work and offer the best customer service!

The window specialist named Nick was very prompt and friendly. The quote was reasonable and the work was done in a timely manner. We are very pleased with the Egress window and will definitely call Direct Windows and Doors again for other window or door projects that we may have. Thanks, Kelly and Rob

We needed more light in our basement office and some warm outside air to counter the cold AC (the main level was comfortable but the basement was freezing). The whole process went really smoothly. Nikou didn't try to upsell us unnecessary solutions and his recommendation made a lot of sense. We agreed on a 46"x30" south facing window. Installation was equally good. The team was polite and professional and paid attention to detail. They made sure to check with us to ensure that some of the steps they were doing were what we wanted. The room is much brighter now and lights up the next room too. There was also a small side project covering an unused window that they did that exceeded our expectations. Not the cheapest quote, but done very well. Plus they have a warranty. We'll be sure to contact them for our future window needs.

Sales service was good. Installation team arrived on time. During installation we asked about finishing and they said it was too late, converse to what sales had said. We were told we could decide that day - and discuss with installers. Windows left unfinished. Direct paid for additional expense for the contractor to finish after the fact. Additionally, we found a broken / cut head from our sprinkler system. Required to be fixed by our sprinkler system company. Direct reimbursed.

Working with Nikou was a great experience. I was happy to have the piece of mind going with a professional and him and his team really went a long way.

Highly recommend. I am so happy I got these guys to do my doors. All on schedule. Affordable pricing. Great communication and customer service. End result is exactly what I wanted. Thank you so very much. Luba, Hamilton ON