Before I begin, I will preface this review by saying I am a very hands-on, specific, detailed, and fussy customer. I expect my service providers to do the work as if it was for their own family, but better. My expectations are very high!
Sean and Utrana (sp?) installed a large backyard playset for our kids that had been bought from Costco.
They did a fantastic job!
Things I liked:
- they took the time to explain the full process to me before they started
- they told me in advance when they would need my advice on where to position the playset; and they provided excellent suggestions
- they took my input very well
- they were very organized and thorough
- they were very fast
- they offered for us to call them at any time to fix any issues and they would be back within a day
- fair price
Things I didn't like:
- I found one cracked step - a defect in the materials of the product; they probably didn't even notice it, but in a perfect world I would have been informed about it before discovering it. To be absolutely clear, this is so trivial I didn't even bother to call them about it because I'm sure it wasn't their fault and it will be an easy fix with a free replacement part from the manufacturer.
Bottom line: I'd hire them again anytime. And so should you!