Metropolitan Movers

Rating: 4.2 out of 5

Metropolitan Movers reviews (522)

  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 20 Nov 2019

    Very Stressful move

    We used Metropolitan movers for 2 moves with my son’s family. His move from one home in Toronto to another went smoothly and his 2 movers were quick and careful. Our move, from Orangeville to Toronto was very stressful. Furniture was not wrapped so there was damage. Walls and a door were damaged when our 3 movers forced furniture without it being manoeuvred properly. Our move also took 12 hours. Despite noting the damage on the invoice, a few phone calls and numerous emails, we have received no compensation for the damage after waiting 6 weeks. We were told in one email that the matter was forwarded to the franchise owner and we would hear back in 10-14 days. Metropolitan Movers need to hold its franchise owners to account if it wants to uphold its rating.

    Answer from pro:

    We are sorry to hear that you were not satisfied with your second move with us. During the relocation process, there are many factors that play into how long a move takes for example, how well the client is packed and prepared, how many items need to be disassembled and assembled, distance etc. Please know that things do take time and we do allow a few weeks after a claim is received to investigate it and come to an amicable resolution which was done so in your case. We do hope that you reconsider your review as your matter was resolved. Thank you and we wish you well in your new home. Thank you for choosing Metropolitan movers and we hope to move with you again.

    Reply created 1 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2019

    Great experience

    I'd like to thank Vitali, Nikita and Vlad for their great work! They helped us move to a new home from an apartment and the guys were very professional helping us wrap up vulnerable items, moved in carefully, and no damage was done. They were friendly and courteous. Will recommend to others.

    Answer from pro:

    Thank you for your 10 star rating Eugene, we wish you all the best in your new home.

    Reply created 1 Jun 2020
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 1 Aug 2019

    Worst moving company

    Unprofessional, unreliable and rude. Had worst experience with metropolitan movers, especial with manager Ajmal and his crew. No understanding how thr things should be done. Absolutely unprofessional customer service who doesn't care about the reputation of the company. Damaged my property, some pieces of furniture, did a serious damage on the property of my neighbour across the street and refuse to compensate and cover expenses for my nieghbour. Never use them.

    Answer from pro:

    We are sorry to hear that your move did not go as expected, the Franchisee you are referring to is not longer with our company. We continue to grow as a business and provide all our customers with the best care in the business. Please do contact us again for any moving, packing and storage and we will ensure to provide you with outstanding service.

    Reply created 4 Jun 2020
  • Review from mihaela nitescu real estate agent
    Rating: 5 out of 5
    Review left on 9 Jan 2019

    Moving

    I had 2 amazing guys!!!! So professional and knowledgeable, very careful with my stuff, everything was packed and wrapped properly and fast too! They disassembled and reassembled some of my furniture very professionally and with care. They had to take apart my stacked Miele washer/dryer and put it back after the move, which was quite complicated. I was surprised to see how much knowledge these guys have! They really made my move pleasant and worry free

    Answer from pro:

    Thank you very much for your review.

    Reply created 1 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2018

    Moving

    The guys were amazing and polite. They worked hard they whole time they were moving my stuff!

    Answer from pro:

    Thank you Valerie for your feedback it means a lot to hear back from you, we will be happy to assist you or your friends and family on your next move. Metropolitan Movers Family

    Reply created 15 Oct 2018
  • Review from Customer of Metropolitan Movers
    Rating: 0 out of 5
    Review left on 10 Oct 2018

    Movers

    Horriable movers ....do not ever use them. Took them over 16 hours to move us.....extra fees and lots of broken items. After numerous phone calls to owner and to the company ...no call back ....just horriable !!!!!! Beware do not use !!!

    Answer from pro:

    Hi, I once again apologize for your experience however as per our discussion the other day matters are being taken care of and the Franchisee has been trying to contact you to resolve these matters.

    Reply created 11 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2018

    Move from 1 location to 2 others plus to the dump

    The 2 men were on time, moved along quickly and made the move flow easily. I would recommend them.

    Answer from pro:

    Thank you for your review, we appreciate the feedback and are always available for your referrals :)

    Reply created 3 Oct 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Sep 2018

    Moving service.

    We met Metropolitan Movers 2 years ago when a client was utilizing their services. We were so impressed with their work that we took a card and although we didn't plan on moving anytime soon we knew if we ever did we'd contact them. Due to a very hectic schedule we contacted them only days before our move date and they graciously accommodated us. Fast, courteous, professional service ~ with a smile. Highly recommend to anyone in need of movers! Wouldn't use anyone else. Pricing was completely reasonable and worth every penny for the speed in which they moved us and the ease of stress on us by knowing we were in such capable hands.

    Answer from pro:

    Thank you Linda for your review. It was our pleasure to assist you with your move and are happy to hear everything went just as expected. We are always free for your referrals!

    Reply created 27 Sep 2018
  • Review from jpark
    Rating: 5 out of 5
    Review left on 10 Sep 2018

    Richmond Hill Move

    Chris, Chris and Leon did a great job. They showed up on time and quickly packed up the truck. Once at the new place, again they quickly unloaded everything and went on their way. This was a very last minute move with short notice but Metropolitan came through for us. We were so happy that it all went so smoothly. Before the date came we had confirmation calls and then calls when the guys were on their way so they kept us in the loop at every step. Again folks, great job and thanks for a very painless move especially in that humid weather.

    Answer from pro:

    Thank you for your review. We are always ready for your referral.

    Reply created 10 Sep 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Aug 2018

    Company move

    Incredible. The movers did not ALLOW us to even lift a finger. Everything was moved perfectly, quickly, and without a scratch. Paul was a rockstar. We offered to help them - they said no. We’ve moved a number of times personally and the office as we’ve grown - I WISH we’d had such positive experiences.

    Answer from pro:

    Thank you so much, Sean, for these rocking review! We are happy to hear that your move went smoothly, will be happy to hear from you for your next move!

    Reply created 4 Sep 2018
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