Metropolitan Movers reviews (522)

BOOKED THIS COMPANY & THEY SHOWED UP LATE DUE TO THEIR CLEARLY PATENTED 'TRUCK BROKE DOWN' EXCUSE AS CAN BE SEEN IN MANY OTHER REVIEW ON THE INTERNET. THEY SHOWED UP WITH A CLEARLY RENTAL TRUCK & CREW THAT HAD NO CLUE ABOUT MOVING. THEY DAMAGED NEARLY EVERY SINGLE PIECE THEY LOADED AS THEY SAID THEY 'DID NOT REQUIRE A RAMP' TO DO THE JOB. LAST I CHECKED & ALL THE MOVING I EVER DID & WITH MY BUSINESS IT INDEED REQUIRES A RAMP TO DO THE JOB PROPERLY. THE OWNERS RESPONSES HAVE BEEN COMPLETELY UNPROFESSIONAL, IN FACT BULLYING IN ESSENCE. THEY DON'T CARE ABOUT THEIR AFTER SERVICE CARE ONE IOTA NOR WILL THEY TAKE CARE OF THEIR CLIENTS CONCERNS AFTER THE MOVE. AVOID THIS COMPANY AT ALL COSTS. THEY ARE A COMPLETE SHAM & DON'T EVEN BELONG TO THE CANADIAN MOVERS ASSOCIATION. ROB

Cigarette butts in driveway, coffee cups left behind, broke my flat screen and lost a mirror. Called company and got nothing but a run around. Now am going to give up and let my lawyer handle it. Run as fast as you can away from these people! All responses say they want to look into the issue but that is very far from the truth. They dispute ever claim and negative experience and hopefully will soon run out of road.

Arguably the worst customer experience of my life. The movers were supposed to arrive at about 9:30am but called to delay on three separate occasions. My wife and I both called head office and they were not helpful at all. When I flat asked how they planned to rectify this situation, I was met with awkward silence or attitude. Classy! After 2 and a half hours, a new truck was eventually resigned to us. Despite not arriving until 1pm (over 3 hours late), the new movers we had were professional and very personable. Zii and Matt from another company earn my recommendation, but Metropolitan Movers as an actual company is utterly disorganized, complacent and rude. PS: Metropolitan Movers felt a discount was unreasonable. Really? You were only 3 hours late! Let's hope they somehow make this right.

Borderline abuse. Movers shouting at me when I told them to pack in boxes. Arrived 6 hours late. One of them doesnt want to move and just sat on porch.

Not impressed, for the overpriced service I expected much more from them. They double booked me and another move and so last second had to change my time even though I had already gotten the elevator on service from 9-11 in the morning to 3-6. Would not recommend this overpriced, unorganized, and unapologetic service. UPDATE: I have now been double charged for the move on September 1st. I was charged on the 2nd as well as the 13th of September. It has been 2 weeks of the company stating that the refund will be returned within "the next 5 days or so" and I have still yet to receive anything back. I have been emailing the contact person for the past 2 days asking about the return and have not been able to get a reply. I am very unimpressed and thinking of taking legal action if this is not resolved by the end of this week.

UPDATE!!!!!!!! WAS TOLD THAT THE FAULT WAS OURS AND THAT WE SHOULD HAVE KNOWN HOW BIG A TRUCK WE SHOULD REQUEST AND HOW MANY MOVERS IT WOULD TAKE NOT THE COMPANY'S. THEN HE HUNG UP ON US! Metropolitan movers - Hamilton location. It was the worst move I have ever had. And the cost was way out of line. When I originally booked the move I told them exactly what was involved – there was a one bedroom house and an apartment at another location (1 km away). The quote included the stop-over and both locations were going to one destination (2 km away). The truck with 2 crew arrived on time and from there it was down-hill. The truck they sent was too small and was not equipped with straps or blankets and the moving dolly only had one strap …. broken and held on with staples. Good thing we had no appliances that had to be moved! The crew were great and tried to make the best of a bad situation. Because they knew the truck was too small they tried to pack it as tight as they could and this took extra time. As the move progressed they called their boss to bring more straps and blankets – he said he would have them there in 20 minutes and arrived over an hour later. When he came he looked inside the truck and I would have assumed would have offered to send another truck. Such was not the case. He just left. Because of the extra time spent at the first location, all of the items at the second location were out of the apartment and ready at the top of the stairs (one floor) to be loaded in the truck (by my son). The crew realized they were not going to be able to get it all in the truck and called their boss. He said he would not do anything until he talked to me. He agreed to send a second truck and crew but demanded that I pay the extra flat fee for the second vehicle and extra hourly fee for the second crew. What choice did I have at that point?!!! The first truck was packed to the rafters and the second truck got lost. We had an hour and a half down-time before the move could continue. When the second truck finally got there (actually 2 trucks, one with supplies and one empty) they spent 15 minutes arguing over what supplies were going to be put in the “empty truck” that we going to have the use of. Then the second crew (who were terrible) spent all their time complaining and were painfully slow and inept. When they brought the second truck I went with the first truck to the destination address. They had the first truck half unloaded before the second truck arrived. At one point they wanted to move the first truck back and realized that the battery was dead (the truck had been acting up all the way, first the speedometer stopped working, then the lights, then nothing). They continued, after calling their boss, to inform him. The move took over eleven hours! It would have taken longer except that my son finally “supervised hands-on”. Now here’s the kicker ………………. The boss wanted both bills combined so when the mover (from the second crew) brought the work-order and bill to sign, it was for $11,611.95. I told him it was wrong and he insisted it was correct. Needless to say I refused to sign it and actually demanded that he obtain a blank work-order and I filled it in. The total bill was over $1,500.00 and then the next day I got a call from the company requesting more money because they forgot the extra charge for the treadmill! I would not recommend this company to anyone! But, the first crew (Jeff & Shine) were awesome and would be an asset to any moving company. I have contacted head office and sent this complaint but have not had a response except to say they "got the email"!

I hired Metropolitan for my last move. I WILL NEVER USE THEM AGAIN. The guys were competing to see who moved the slowest; they charged by the hour and milked every second of it. Various cigarette breaks, during the move, even had my neighbors commenting the following day.

The movers were slow - they charged by the hour so they decided to move one item at a time...so they could charge us more. The van they brought had 7 feet of space being taken up by some other customer...we had 3 stops to make for our move and because of this we couldn't fit all of the stops into the van. The movers stopped on the highway without telling us to grab lunch and charged us for that time while we waited at a storage unit for 45 min for them to arrive. The movers took a lot of smoke breaks which we were charged for. They left our belongings unattended in a public garage while moving items and lastly they borke our record player and scratched our furniture. DO NOT USE!!! STAY AWAY FROM THEM!!! I've been trying to get refunded for the record player at the very least and they've been ignorning me for 3 weeks now. !!!!STEER CLEAR PEOPLE!!!

We moved from a detached home into a 3rd floor (walk up) apartment last week, when it was 34degC. Two movers (both called Alex!) showed up early, were friendly, polite and efficient and worked like Trojans for the entire day. They did not complain, though manhandling our furniture up the narrow stairs was difficult and very hard work. I felt the cost of the move was very reasonable. I am very grateful to them both for being so nice, and for being so clever about getting pieces around tight corners.

I arranged to have Metropolitan Movers move furniture and boxes from one home to the next. In doing so, they scratched 3 pieces of my sons furniture badly (needing repair). They were going to arrange to have someone come and repair but failed to show up. Now dealing with their insurance company due to poor customer service. Overcharged on time too as there movers took a lunch break which I was apparently paying for. Do not recommend and hope no one deals with again.