Furnace Family

Rating: 5 out of 5

Furnace Family reviews (405)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2017

    Furnace Lennox SLP 98 With humidifier and Hot water tank replacement

    I would just like to let everyone know the experience I had with Dave the salesman , Tyler and Matt the installers. I have been a manager for many years myself and have worked with the public all my life. I must say from dealing with Dave which was a change in regards to no pressure and your options according to your budget and the turn around time was amazing. he basically gives you the options with your budget and lets you decide in the end.He will show you the differences but not once did I ever feel I was being up sold. The install which took place only four short days after I decided to go with the deal and it was so smooth and professional. Tyler and Matt are a asset to this company as it is rare to find people like this who should so much pride in their work as if it was their own home. I would like to thank all of you for a outstanding job and I do know who to call in the future and have no problems recommending your company especaily with the people you have working .

    Answer from pro:

    Ernie, Thank you so much for giving us your feedback. This was so heart warming to read! We strive to provide customer service that is legendary, including sales. We are all about honest pricing and doing an amazing job. I will pass on your feedback to Dave and the whole team. Thank you again and for choosing us. Welcome to the Family! ~Alisa

    Reply created 4 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Nov 2017

    Repair furnace

    made an emergency call because furnace was not working properly he got here about an hour later and fix it . He was quick , professional and very friendly I would highly recommend this company

    Answer from pro:

    Thank you so much for your feedback! We really appreciate it ! Thanks for choosing furnace family!

    Reply created 1 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2017

    Emergency furnace repair

    Not only was the work fantastic, Jeff (super service tech) went above and beyond - explaining some fundamentals and providing future furnace tips!

    Answer from pro:

    Thank you Scott for your amazing feedback. We will pass on your kind words to Jeff! Thank you again for choosing us!

    Reply created 30 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2017

    Furnace

    I'm happy about their service particularly to their technician Jeff. Nice guy and he knows what he's doing and knowledgeable. He showed up less than an hour after my emergency call. Price is decent. Thank you Jeff Ford bringing back the heat in our house! Thank Family Furnace too..

    Answer from pro:

    Thank you for your amazing feedback ! And taking the time to post on home stars. We are so glad you have hear back in your home! Thank you for choosing us!

    Reply created 30 Nov 2017
  • Review from Roderick Byrne
    Rating: 5 out of 5
    Review left on 22 Nov 2017

    Furnace maintenance

    Annual check up. We first met Jeff when he responded in the evening to fix our Grand daughter's furnace while she was on vacation. Excellent work and service. Fixed the problem there and then came and worked on ours. Highly recommended!

    Answer from pro:

    Thank you RJ! Greatly appreciate your feedback. Thank you for choosing us and having us back again. Jeff is an amazing technician and we are thrilled you were happy with the work. Thank you again!

    Reply created 23 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2017

    Furnace pilot light

    Pilot light was going out periodically. Quick cleaning resolved issue. Service repair person was very personal and informative.

    Answer from pro:

    Thanks for taking the time to post a review. We greatly appreciate it! Glad we were able to resolve the furnace issue! Thanks for choosing Furnace Family!

    Reply created 22 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2017

    New Furnace, A/C and Hot Water Tank

    Had a new furnace, A/C and hot water tank installed on Nov. 7th and couldn't be happier. Everyone involved did a phenomenal job from the quoting to the finished project. Thanks so much for everything. Jeff Burns

    Answer from pro:

    Thank you so much Jeff for taking the time to review us. We greatly appreciate the feedback and are super thrilled you are happy with the new furnace and hot water tank!

    Reply created 19 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2017

    Furnace repair

    I think the work was done good and properly. Will wait and see how it works

    Answer from pro:

    Thanks for your feedback! Let us know if you need anything else ! :-)

    Reply created 17 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2017

    Furnace repair

    Replaced fan motor and tweaked furnace function a very short period of time. Punctual, courteous, knowledgeable

    Answer from pro:

    Thanks Craig for the great review!!!! We are happy to be of service! Thanks for choosing us today!

    Reply created 16 Nov 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2017

    Furnace Tune-up

    I had a tune up maintenance done to my 20 years old furnace. Jeff Rose, the Service Technician, was very friendly and didn't mind all the dumb questions that I asked. He did an amazing job and thank you!

    Answer from pro:

    Thanks for the amazing review. Glad Jeff was able to get your furnace all tuned up!

    Reply created 16 Nov 2017
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