Simply Smart Home

Rating: 4 out of 5

Simply Smart Home reviews (191)

  • Review from Damaged Coffee Table Bos
    Rating: 1 out of 5
    Review left on 28 Nov 2018

    Took advantage of a senior!

    My 92 yr old mom was duped into signing a 5 yr contract with Simply Smart! She just sold her house to move into a retirement home & the buyer read all the bad reviews on Simply Smart & asked that the Nest thermostat be removed & contract broken. They charged my mom $1,100.00 to break her “5 year contract”! I feel that she was completely taken advantage of.

    Answer from pro:

    Dear Homeowner, we are sorry to learn of your poor experience. At Simply Smart Home, we strive to exceed the customer's expectations every time. We'd like the opportunity to investigate this matter for you. Kindly email us the details to info@simplysmarthome.ca ATTN: Kiara We look forward to hearing from you. Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
  • Review from Jeffrey Wong
    Rating: 5 out of 5
    Review left on 17 Nov 2018

    Nest protect and water heater

    Devraj has been taking his time to explain ask the details to us about safety with the gas products and really have us a new insight for what's necessary. He was very helpful answer very patient in his explanations and we are glad to sign in to the program provided. I would definitely recommend him to my friends and family for any home care and smart home needs.

    Answer from pro:

    Dear Jeffrey, thank you for the wonderful review! We are glad to hear the Devraj's visit was beneficial to you and your family. Thanks for recommending him! Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 16 Nov 2018

    Worst company in the world

    I've never seen anything like this. After six months and 10 hours of my time spread over 9 calls to their field rep and head office I still do not have the equipment they agreed to. Worse, when I went to schedule the maintenance that was clearly identified in the agreement I signed they told me I needed a more expensive plan, which they backtracked on when I asked them to cancel. Now they are refusing to cancel the plan unless I pay $90 even thought they have done absolutely nothing they agreed to. Just awful.

    Answer from pro:

    Dear Matt, we are truly sorry to hear of your experience. We'd like to investigate and resolve this matter for you - kindly email us your account details so that we may assist. info@simplysmarthome.ca ATTN: Kiara. Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
  • Review from abdullah usman
    Rating: 0 out of 5
    Review left on 12 Nov 2018

    Worst company ever doing misrepresentation and misleading the customers

    They forcibly had me get their maintenance plan and mentioned there is 1 month free trial and gave nest promo products. I signed the agreement on Oct 6th evening and had their NEST products installed on Oct 7th. When i cancelled on Nov 6th they confirmed they will cancel the plan and get their NEST products removed and have the 1 month plan amount refunded back to Enbridge Gas bill. But today when i called to ask them when they are going to remove the NEST products the are saying i have buy it for 750$ from them.

    Answer from pro:

    Dear Abdullah, we are truly sorry to hear of your experience. Please email us your account information so that we may investigate this matter. info@simplysmarthome.ca ATTN: Kiara. Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
  • Review from Derek C
    Rating: 0 out of 5
    Review left on 31 Oct 2018

    Poor response time and broken promise

    I signed up for one of simply smart homes free installation of Nest Smoke and CO monitor by listening to their sales pitch. Before the sales pitch was completed, response was great and timely; however, after deciding not to proceed, the consultant / company never responded to my email / SMS regarding the free installation of the Nest monitor even though the consultant mentioned that he will stopped by in a week again to install. From this act, I am not sure if they would offer great after sales customer service simply because they could not even keep this simple promise. I still hope that someone from the company would follow up on this

    Answer from pro:

    Dear Derek, we are truly dismayed to hear of your experience. We would definitely love the opportunity to make this right with you if you'd be willing. Kindly email us your registration information so that we may follow up accordingly. info@simplysmarthome.ca ATTN: Kiara We look forward to hearing from you. Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Oct 2018

    Smoke and carbon monoxide alarm

    Elena did a grade job. She responds for any message immediately and took responsibility even she was on vacation. You can count on her sincerity towards work and valid team member.

    Answer from pro:

    Dear Murugananthan, thank you for the great review! It's amazing to hear that Elena provided such wonderful customer service even whilst on vacation! Cheers! Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Oct 2018

    SSH review

    Devraj was a great consultant, explained all the details throughly and clearly. Also walked around the house to give tips on what to look out for and how to save and provide safety to the family.

    Answer from pro:

    Dear Akash, thank you for the kind review! We'll be sure to pass along your feedback to Devraj, cheers! Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 22 Oct 2018

    No show on both appointments

    I registered with Simply Smart Home six months ago for a free home assessment and Nest Carbon Dioxide Detector. On both appointments they failed to show up. I was very disappointing that I wasted my time to wait for no one to show up.

    Answer from pro:

    Dear Tony, we are truly dismayed to hear of your experience. We would love the chance to make it right. Kindly email us your registration information so that we may remedy the situation. info@simplysmarthome.ca ATTN: Kiara We look forward to hearing from you. Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Oct 2018

    Nest Protect Install

    Kai from SSH came by, did an audit of my existing smoke alarms (which were thankfully all up to date), and then installed the free Nest Protect. He was excellent. Not pushy, but knowledgeable. He even corralled my kids and gave them a fire safety lesson. Will definitely reach out to Kai again if I need more smart home help. TBD what the real catch is with this free Nest Protect install. Maybe it's the skeptic in me. But so far, SSH and especially their tech Kai, were a pleasure to deal with.

    Answer from pro:

    Dear Dan, thank you so the great review! We are so glad to hear that families such as yours are benefiting from our visits. Enjoy your Nest Protect! Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Oct 2018

    5***** for KAYDIN NGUYEN and Super-Serve his clients!!!

    I am never the one to write stories or share my experiences through social media. Kaydin Nguyen a Simply Smart Home Technician who I dealt with months before when installing my Nest Thermostat understands the definition of 'Super Serving' his clients! Kaydin was the main reason why I personally followed up with him to do the install because of the impression he left. Even though he was never my assigned technician he booked everything on my behalf and communicated the scope of work. Unfortunately, that's where things fell short with his colleagues. Due to the misunderstanding and miscommunication, I messaged Kaydin directly as to what had happened. He called the office directly and investigated where things fell through. He offered is empathy and understand my frustration and the service was unacceptable and took the ownership on ensuring it did not happen again. He was confident and wanted Simply Smart recover from this mishap. If it wasn't for individuals like Kaydin, I easily would have walked away, but Kaydin displayed professionalism and went above and beyond his role to make things right. For those interested in their services, please request for Kaydin. Kudos and 5* Kaydin!!!

    Answer from pro:

    Dear Derrick, thank you so much for the kind words! While we apologize that there was a bump in the road, it's great to hear that Kaydin worked so hard to turn the experience around for you! We strive to exceed the customer's expectations every single time and it seems Kaydin did just that. Thanks for giving us a second chance and we look forward to seeing you again in the future! Kiara Simply Smart Home Customer Relations

    Reply created 19 Dec 2018
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