Fred Ly
Poor Cleaning
Answer from pro:
Thank you for your feedback Fred, it is always appreciated. We are happy to comment on what happened here as well. We were in close contact with the realtor throughout the day when we cleaned this home. We had said from the get go that there was no way we could complete the clean in the 5-7 hours as initially estimated (via a quote over email). Once we got there and assessed the home, we reached out right away to request more time, to which you declined. We did the best that we could in the 7 hours, but unfortunately, as we mentioned, we could not complete the full clean in this time. You had also requested before and after photos, to which we sent you, so we can happily say that we did a good job in the areas that we had time to tend to. I apologize that you aren't happy with the service, but as a company, we followed all of our guidelines in the proper manner in this situation. Our company also has a zero tolerance policy for negative behaviour towards our staff, and we will absolutely stand up for ourselves when we are being attacked. You gave us no choice but to hang up the phone on based on how you treated our staff member. Take care and hope you can find a service that works better for your needs.
Reply created 25 Feb 2020