Fresh Cleaning Service

Rating: 4.7 out of 5

Fresh Cleaning Service reviews (108)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Mar 2019

    Service

    It was absolutely amazing!! My house was needing such a good clean with my hectic schedule the last 6 months. I honestly did not expect everything to look as good as it did - especially walls, baseboards, window ledges and so much !! I was very impressed from the initial service I got with Kara - to the cleaners themselves. Definitely would highly recommend and be using them again! Truly Impressed

    Answer from pro:

    Thank you so much Susie! We are so grateful for your review, and that we could help! See you next month!

    Reply created 4 Mar 2019
  • Review from david
    Rating: 5 out of 5
    Review left on 28 Feb 2019

    Exceptional Service from Fresh Cleaning

    We used Fresh Cleaning for the first time in Feb 2019 and are extremely happy with the exceptional service they provided. Their prices are very competitive. Our cleaner arrived on time. She was very courteous. She cleaned our entire house - and her work was immaculate. We have used cleaning services in the past 10 yrs and Fresh Cleaning by far is the best cleaning service we have ever used. Would highly recommend. Perfect 10 rating !!

    Answer from pro:

    What a nice review! Thank you so much for your sweet words. We are so happy that you enjoyed your service, and look forward to cleaning for you biweekly!

    Reply created 4 Mar 2019
  • Review from SarahT
    Rating: 5 out of 5
    Review left on 28 Feb 2019

    I love my cleaner!

    I tried Fresh Cleaning from a friend’s recommendation and I couldn’t be more impressed. The attention to detail and thoroughness of the clean is exceptional. Having monthly cleaning services has made my life so much less stressful!

    Answer from pro:

    Thank you so much for your review Sarah. We love working with you, and really appreciate you taking the time.

    Reply created 28 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2019

    Consistent and Thorough

    I have been using this service on a bi-weekly basis for a few months now. The 2 cleaners responsible for the oakville area have both been to my home and have done a wonderful job. We have 2 sticky kids so having them come in and clean has been amazing. It's so nice to come home to a clean house and I feel they go the extra mile to try to satisfy our cleaning needs. The company also seems to care about their employees which is really nice to see.

    Answer from pro:

    Awh Ariel, thank you so much for this lovely review. It means so much that you notice that we love our staff! You are just so great to work with, we appreciate you and your family so much.

    Reply created 28 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Feb 2019

    One Time House Clean

    I did a 6 hour One-Time House Clean, which was great. The cleaner was extremely efficient and was able to do a lot within the time. She did a great job and I would definitely recommend her to others. The house was squeaky clean everywhere! Thanks.

    Answer from pro:

    Thank you so much for your review. We are so happy to hear that you were pleased with the work done. We look forward to working with you again!

    Reply created 26 Feb 2019
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 19 Feb 2019

    house cleaning

    It was wonderful to come home to a clean house last Thursday. My cleaner was very thorough and didn't miss a spot. Thanks so much for a job well done!!

    Answer from pro:

    Thank you so much for your kind words, and taking the time to review us! We are happy that you were pleased with your clean, we look forward to working with you again.

    Reply created 20 Feb 2019
  • Review from Customer of Fresh Cleaning Service
    Rating: 5 out of 5
    Review left on 7 Feb 2019

    Tip cleaner

    I have been using Fresh cleaning to clean my home for a few Months now and they are fantastic!! Some things that have come up have been addressed and corrected immediately and I am very pleased with the cleaning every time. I love walking into my house after they have been there. It smells great!

    Answer from pro:

    Thank you so much for this kind review! We love hearing that our staff are doing a good job! If you could send us an email and let us know who you are, we would love to give them your tip! You seem to be anonymous on homestars.

    Reply created 8 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Feb 2019

    EXCELLENT, FRIENDLY SERVICE

    I have been using Fresh Cleaning Service for a few months now. I get the same girl each time. She is exceptionally friendly, very personable, pays attention to small details and is very polite. In some ways I would consider my cleaning lady to be a perfectionist when it comes to dust and cleaning. I would definitely recommend this company and their very qualified and trustworthy staff.

    Answer from pro:

    Thank you so much Hollister! We are very lucky to have her, and of course all of our staff. We really appreciate you taking the time to review us!

    Reply created 8 Feb 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 5 Feb 2019

    Awful cleaning service - don't waste your money

    A truly awful experience with this company. The cleaners are rushed and management is truly clueless when it comes to customer service. I was pleased with the very first clean but every clean that followed was awful. Surfaces were not dusted, floors were not cleaned or mopped, bathrooms were cleaned superficially with dirt and grim still present in the sink and tubs, mirrors were merely wiped with a cloth smudging any marks instead of removing them. The house was just as dirty when I got home after a cleaning! On one occasion the cleaner didn't even show up as scheduled and no one even called me about it. However, before every clean I would get an automated email advising if I missed a clean I would be charged a fee. I called the company regarding this missed appointment and apparently they knew about it but no one thought to inform me. Totally unacceptable. The last clean was with a new cleaner and she left after only a couple of hours. I advised her that someone would be home in a couple of hours but she left well before anyone got there and didn't lock up our house. I was so surprised that she did not call me but just left our house completely unlocked. This is completely unacceptable to me. On the last clean she left a checklist of all the services she apparently cleaned but half the items were not done even though she checked them off. What a joke! The company charges you a flat fee per clean. On the initial clean it was 6 hours to clean the house at a charge of $220. With each subsequent clean it was taking the cleaner 3 hours max to clean the exact same house yet I was being charged the same amount. Be warned that this company is run VERY poorly and the cleaning staff are rushed to do the bare minimum and get out. I spoke with management regarding my issues and all I was told was that she was sorry and if I would give them another shot. This was pretty frustrating as she heard about my experiences which she agreed were awful but she wanted me to pay another flat fee of $220 for a 3 hour clean which is not sufficient for a house of my size. I was not offered a reimbursement for rushed cleaning which I feel is appropriate.

    Answer from pro:

    Hi Karen, Thank you for your review. Looking back through things. You were a client of ours for several cleans, and the only feedback we ever received from you was that your cleaning was great. I am confused as to why we were never informed that your house "wasnjust as dirty when you got home" and instead told us the cleaning was great? We take complaints and concerns from our clients very seriously. If you had let us know that you had any issues with your service, we would have gladly rectified this, but this was never communicated to us. We are unable to fix things we don't know about. We have never been at your house "for just a couple of hours", that statement is untrue. Our staff are not rushed to do anything in any amount of time, that is also untrue. We base our cleans on a list of tasks that we perform each time regardless of time. If you needed different or more tasks done, that could have been arranged with some communication, as every client has different needs. We also offered to send someone immediately back to rectify this final clean you had concerns with, and redo anything not to your standards, despite the fact that you didn't call us for several days to bring up the issue from your last clean. You declined our offer to fix things. We stand by our work, and are always happy to fix any issues our clients have. We definitely make mistakes, and are more than happy to make things right if and when we have messed up. It's very important to us that our clients are happy. We are sorry you had a negative experience, we would still be happy to come by and resolve any issues you had with your clean. I hope you have a great day, stay warm!

    Reply created 7 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2019

    Fast, friendly, and Efficient.

    I have been using Fresh for a few months and it's wonderful to come home to a clean house. Gail is really friendly and does an amazing job. Fantastic customer service from Kim when booking.

    Answer from pro:

    Hi Louise! Thank you so much for the review! Not sure why it says you're in Oakville, are you're an Edmonton client. Sorry about that. We really appreciate your support and look forward to working with you some more!

    Reply created 21 Jan 2019
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