Drain King Plumbers

Rating: 4.7 out of 5

Drain King Plumbers reviews (400)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Nov 2023

    Drain King did the job ...

    Had a clogged kitchen drain, called Drain King and it was resolved within 30 minutes being onsite.

    Answer from pro:

    Thank you for the 10-star rating and feedback, Dimitri! We greatly appreciate the opportunity to work with you and are always happy to assist you in the future. Feel free to reach out to us anytime ? - Drain King Plumbers Team

    Reply created 9 Nov 2023
  • Review from Customer of Drain King Plumbers
    Rating: 5 out of 5
    Review left on 8 Nov 2023

    Drain clogged middle of the Night

    Timely service . Professional attitude and explanation every well Please call this crew if you have drain problem

    Answer from pro:

    Thank you kindly for the 10-star rating and positive feedback! We appreciate your recommendation and are always happy to assist you! ? - Drain King Plumbers Team

    Reply created 8 Nov 2023
  • Review from Mark Brunner
    Rating: 5 out of 5
    Review left on 2 Nov 2023

    Shower Stall Installation

    Ben @ Drain King did a great job and was very professional and friendly. This was a small job, but NOT an easy one. It was not so small that Drain King wouldn't do it. This shower stall gives my bed-ridden wife access to a shower, and is so greatly appreciated. Thank you so much!

    Answer from pro:

    Thank you so much, Mark, for the 10-star rating and positive feedback about Benjamin. We are very pleased to hear that Benjamin was able to assist you regardless of it being a smaller job. Customer satisfaction is very important to us! Feel free to reach out to us anytime! ? - Drain King Plumbers Team

    Reply created 6 Nov 2023
  • Review from Customer of Drain King Plumbers
    Rating: 5 out of 5
    Review left on 1 Nov 2023

    Tub drain clog

    David showed up at my house. Complete understanding of my problem. After much work, he got the clog. Made my household very happy. 15 stars out of 5. Thank you David for helping us out.

    Answer from pro:

    WOW, 15/5 stars is absolutely amazing! Thank you so much for this wonderful review ? We greatly appreciate the opportunity to service you and your time taken to leave us a review. Feel free to reach out anytime in the future! - Drain King Plumbers Team

    Reply created 10 Jan 2024
  • Review from Tomislav Svoboda
    Rating: 4 out of 5
    Review left on 24 Oct 2023

    Replace easy to access valve below kitchen sink

    Downtown Toronto: Very fast response, showed up within a couple of hours, gave heads up when on way, easy to communicate with main office, gave free quote. Benjamin was very professional, knowledgeable clean, excellent equipment, cleaned as he went, great communication, fast, explained what he would do, and got it done. I don't do a lot of calls for plumbing and was surprised at the price. I was reassured that it was the industry standard and I looked at a few online sources and that seemed to be true. I was given a $25 off first time customer discount and lifetime membership with lower prices which I appreciated. However when I look up average salary for a plumber in toronto this year it's $37.12, travel of 80min to office and back and 45min for work, including all interactions it comes out to $289 overhead for $84 in labour/travel. It appears that's the industry standard for a high quality service company. I gave a 4/5 rating for recommending this company mostly for this reason and my preference for something that is a little more small business or leaner business model but I haven't had the time to find. Otherwise if you are happy to pay extra for fast and excellent service experience I highly recommend them! Given all of that and loyalty rewards they provide I am likely to use them again!

    Answer from pro:

    Thank you for the 7-star rating, Tomislav. We are grateful for your recommendation! ? We appreciate your time to share your experience with us. Thank you for expressing your concerns regarding the pricing, this has been passed along to our Service Manager for review. While we understand that the cost of plumbing is expensive, we can assure you that our prices are in line with the current industry standards and other reputable premium plumbing companies of a similar caliber to Drain King. As well, it appears you were able to confirm that our prices are in line with industry standards through your research. There is always going to be someone who is more or less expensive, but we cannot be compared to a handy person or one-man show who does not offer warranties and is less reputable. Furthermore, it is important to note that higher prices are not specific to our company or the plumbing industry as everything in the world today has increased and is much more expensive than a few years ago. We can appreciate your research and breakdown of the costs as well, however, our prices are not hourly and our technicians are not paid on an hourly basis either. This means that regardless of the time it took the technician to commute and complete the work, you would be charged the same price for the same work. We find that this method of pricing is much more preferred by our customers compared to hourly charges to avoid unnecessary costs if the work takes longer than initially expected. We hope this clarifies things better for you and that you can understand our perspective and reasoning for standing by our pricing. If we were overcharging our customers, we would not be in business and we definitely would not be as reputable as we are today. We do hope to have the opportunity to work with you again in the future and hopefully become your go-to plumbing company. Please reach out to us anytime at (416) 661-5464 if you wish to further discuss your concerns. - Drain King Plumbers Team

    Reply created 25 Oct 2023
  • Review from Customer of Drain King Plumbers
    Rating: 5 out of 5
    Review left on 23 Oct 2023

    Kitchen sink drainage

    Response was prompt and technician was very knowledgeable. Presented options clearly which made it easy for me to choose. Very satisfied with work.

    Answer from pro:

    Thank you so much for your 10-star rating! We are extremely grateful for your time and kind feedback. It was a pleasure servicing you. ? Thank you for your kind words about our technician. Feel free to reach out to us anytime! - Drain King Plumbers Team

    Reply created 24 Oct 2023
  • Review from Sally
    Rating: 5 out of 5
    Review left on 20 Oct 2023

    Outside faucet

    We had a very old, dripping outside water faucet for sometime. Ben came out and replaced it quickly and neatly. He was patient and friendly and professional. I would certainly recommend his work.

    Answer from pro:

    We greatly appreciate your 10-star rating and recommendation, Sally! Thank you so much for taking the time to share your experience with us. Feel free to call us anytime in the future ? - Drain King Plumbers Team

    Reply created 24 Oct 2023
  • Review from Customer of Drain King Plumbers
    Rating: 5 out of 5
    Review left on 16 Oct 2023

    Toilet Problems

    Excellent service from Drain King. Technician was punctual and helpful. Kailee was polite and very helpful. Highly recommended

    Answer from pro:

    Much appreciation for the 10-star rating and wonderful review! ? Thank you for recognizing Kailee's polite and helpful customer service. We are extremely grateful for your recommendation! Feel free to reach out to us anytime in the future. - Drain King Plumbers Team

    Reply created 17 Oct 2023
  • Review from Customer of Drain King Plumbers
    Rating: 5 out of 5
    Review left on 6 Oct 2023

    Drain and plumbing issues

    Benjamin of Drain Kings promptly responded to our issues. He quickly identified two seperate problems and was able to get us back up and running. Benjamin conducted himself with professionalism and explained in detail the cost and process so that the expectations were clear. We wouldn't hesitate too call him again.

    Answer from pro:

    Thank you so much for your feedback about Benjamin. We are pleased to hear you had a good experience with our team, and happy to hear that the issues were resolved! We appreciate your 10-star rating.

    Reply created 10 Oct 2023
  • Review from Customer of Drain King Plumbers
    Rating: 4 out of 5
    Review left on 30 Sep 2023

    Kitchen sink

    Drain king came and assessed the situation and were able to resolve, orderly and successfully.

    Answer from pro:

    Thank you kindly for your 8-star rating! We appreciate your feedback and are pleased to hear we could provide you with timely service that successfully resolve the issue. We would love to hear how we could improve to have made this a 10-star experience, kindly reach out to us at (416) 661-5464 at anytime to discuss. ? - Drain King Plumbers Team

    Reply created 2 Oct 2023