Downtown Toronto: Very fast response, showed up within a couple of hours, gave heads up when on way, easy to communicate with main office, gave free quote. Benjamin was very professional, knowledgeable clean, excellent equipment, cleaned as he went, great communication, fast, explained what he would do, and got it done.
I don't do a lot of calls for plumbing and was surprised at the price. I was reassured that it was the industry standard and I looked at a few online sources and that seemed to be true. I was given a $25 off first time customer discount and lifetime membership with lower prices which I appreciated. However when I look up average salary for a plumber in toronto this year it's $37.12, travel of 80min to office and back and 45min for work, including all interactions it comes out to $289 overhead for $84 in labour/travel. It appears that's the industry standard for a high quality service company. I gave a 4/5 rating for recommending this company mostly for this reason and my preference for something that is a little more small business or leaner business model but I haven't had the time to find. Otherwise if you are happy to pay extra for fast and excellent service experience I highly recommend them! Given all of that and loyalty rewards they provide I am likely to use them again!