Empower Home Comfort reviews (223)

Hi Andrew, thank you for providing your feedback and bringing to our attention your concerns. We are so sorry to hear that you've not had a satisfying experience with our recent service. We always stand behind our work, and if an issue is discovered to be related to our installation, we will always go back to take care of our customers, no matter what. We appreciate you reaching out to inform us of the minor issue with the component installed, and we've already sent over a crew to address the problem you brought up. We do understand that during the visit, an unexpected leak occurred, which understandably was very frustrating, especially since you are also currently doing home renovations yourself, and a lot of stuff is likely happening at the same time. It is an unfortunate occurrence that our technicians were not aware or informed of the line you had leading to the flooded area, which ultimately led to the leak and left you feeling unhappy with the work. We are sorry to see our customer feeling dissatisfied, as of today, our technicians have visited again to take a look and take care of everything once again. Please feel free to reach out to us at the office if you have any further questions or concerns, we can be reached at info@empowerhomecomfort.ca. Thank you, and please take care! Sincerely, Team Empower

Hi Manny, thank you so much for the review! We are glad you had a good experience with our sales and installation team members! We always strive to provide high-quality service to all of our customers and we are happy to hear that you were pleased with the job the installers did! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help! Cheers!~ Team Empower

Hi Maria, thank you so much for the review! We are glad you had a good experience with our sales team member! We always strive to provide high-quality service to all of our customers and we are happy to hear that you were pleased with the job the installers did! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help! Cheers!~ Team Empower

Hi Rob, thank you so much for the review and recommendation! We are glad you had a good experience with our service technician! We always strive to provide high-quality service to all of our customers and we are happy to hear that you were pleased with the job the installers did! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help! Cheers!~ Team Empower

Hi Don, thank you so much for the review and recommendation! We are glad you had a good experience with our service technician! We always strive to provide high-quality service to all of our customers and we are happy to hear that you were pleased with the job the installers did! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help! Cheers!~ Team Empower

Hi there, thank you so much for the review! We are glad you had a good experience with our service technician! We always strive to provide high-quality service to all of our customers and we are happy to hear that you were pleased with the job the installers did! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help! Cheers!~ Team Empower

Hi Michelle, thank you for reaching out to us. We appreciate you providing feedback regarding the service, and we'd like to share some information from our end as well to shed a bit more light on this situation and clear up some possible misunderstandings. During our AC maintenance visits, we do also need to check the furnace, as the outdoor condenser unit, along with the furnace and evaporator coil, work together to provide your home with cooling. Checking the furnace and coils is a standard part of the AC maintenance visits, which is also listed on our website under "13 Steps Involved In Air Conditioner Maintenance" and the welcome document we send at the time of plan sign-up. During the AC maintenance, we discovered the evaporator coil on top of your furnace had frozen and thawed, causing water to leak down into the furnace unit and severely damaging it. We found the cause for the frozen evaporator coil to be a clogged filter. Our tech saw the washable filter you had was quite dirty and clogged up, we took a photo of it at the time to document this, and we are happy to share it with you if you'd like to take a look. Usually, with something like a disposable 16x25x1 MERV 8 pleated filter, we recommend changing them at least every 3 months, more frequently if you have more pollutants in the house or have higher air quality needs. The washable kind of filters need to be cleaned more frequently, and they in general have a lower MERV rating, meaning they have lower filtering capabilities. It's possible the frequency you need to be cleaning your filter was more often than what you had expected, and unfortunately, the filter became clogged and caused the coil to freeze over and leak. We do stand behind our work, and that includes the diagnosis we gave for the cause of the leak damaging the furnace. As for what other individuals you consulted said about our work and reputation, we can only say that in a situation like this with a unit beyond repair, it may be in other companies' favour to shift the blame onto us to help establish rapport with their new potential customer and drive home a sale. And where there is competition, there is the possibility of slander. We can't speak for the reputation of other companies, but we do believe our Google and Homestars reviews are a more provable and reliable way to judge our work. Our offer for a discount on a new furnace purchase still stands, and if you have any questions or would like to get in touch with us we can be reached at 1-800-375-8984 options 1. Thank you, and please take care! Sincerely, Team Empower

Hi Tim, thank you so much for the review and recommendation! We are very glad to know that you had a good experience with our sales and installation team members and that all your questions were answered! We always strive to provide high-quality service to all of our customers, and we are glad to hear that you were pleased with the job we've done! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help! Cheers!~ Team Empower

Hi there, thank you so much for the review! We are very glad to know that you had a good experience with our service technician Brad and that he was able to resolve your issues! We always strive to provide high-quality service to all of our customers, and we are glad to hear that you were pleased with the job we've done! Please don't hesitate to contact us if you require any future assistance with your HVAC products, we're always happy to help! Cheers!~ Team Empower