Hi Christine,
Thank you for your feedback, and we're truly sorry to hear about your experience. We strive to offer excellent service, not only through the work we do, but also in the way we communicate with our customers. It’s clear we missed the mark here, and for that, we sincerely apologize.
I spoke to my technician about this, and he did mention that he diagnosed the issue and recommended a new flush assembly or replacing the toilet as the two options.
If you're open to it, we’d love the opportunity to speak with you directly and make this right.
Thank you again for your feedback — it helps us get better.
Sincerely,
The My Calgary Plumber Team
Reply created 5 May 2025