Fixify Appliance Repair

Rating: 4.4 out of 5

Fixify Appliance Repair reviews (473)

  • Review from Gaurav Sharma, Kitchener, Ontario
    Rating: 5 out of 5
    Review left on 17 Jun 2025

    Answer from pro:

    Thank you so much for the 5-star review! We're thrilled to hear you were happy with our service. It was a pleasure working with you, and we truly appreciate your support. If you ever need anything in the future, don’t hesitate to reach out!

    Reply created 19 Jun 2025
  • Review from HomeStars user from Brampton
    Rating: 3 out of 5
    Review left on 13 Jun 2025
    Repair household appliance
    Job is good and professional but was really really expensive. For just opening and removing a block . It was an old washer i could have add a little bit more to the amount and bought a new one . Otherwise everything is good . Well mannered and professional work

    Answer from pro:

    Thank you for your feedback! We're glad to hear you were happy with the quality of our work and professionalism. We understand your concern about the cost, especially when dealing with older appliances. Our pricing reflects the time, expertise, and care we put into every service call, but we always aim to offer fair value. We truly appreciate your business and your honest review , it helps us continue improving. Please don’t hesitate to reach out if you need anything in the future! Fixify Appliance Repair

    Reply created 13 Jun 2025
  • Review from HomeStars user from Scarborough
    Rating: 5 out of 5
    Review left on 4 Jun 2025
    Repair household appliance
    Sam was super quick! I posted about my job and within minutes received a call from Sam inquiring about the job. I needed a technician on site before a specific time and Sam was able to accommodate that request. The technician was on time and was able to solve the issue same-day. Every step was fast and easy.

    Answer from pro:

    Thank you so much for your kind words! We're thrilled to hear that Sam was able to respond quickly and accommodate your timing needs. Providing fast, reliable service is what we strive for, and we're glad the technician was able to resolve the issue the same day. We truly appreciate your support and look forward to helping you again if you ever need us! The Fixify Appliance Repair Team

    Reply created 4 Jun 2025
  • Review from HomeStars user from Ajax
    Rating: 5 out of 5
    Review left on 30 May 2025
    Repair household appliance
    The service was courteous, comprehensive, and competent. I always knew what to expect. The repair needed a part that the technician didn't have in stock. I was kept informed about the process of getting the part, and it was installed as soon as possible.

    Answer from pro:

    Thank you for your wonderful review! We're glad to hear you found our service courteous, comprehensive, and competent. We always aim to keep our customers informed every step of the way, especially when a repair requires ordering a part. We appreciate your patience and are happy we could complete the repair as quickly as possible. If you ever need anything in the future, we're here to help! The Fixify Appliance Repair Team

    Reply created 4 Jun 2025
  • Review from HomeStars user from East York
    Rating: 2 out of 5
    Review left on 24 May 2025
    Repair household appliance
    The time frame promised didn't happen, and the work was costly. However, I have to point out that the problem was partially solved. The management team is very pushy about being hired. For them, replacing parts is the only solution. They came twice every time, charging and replacing parts. Next time, we will think twice before hiring them.
    (Updated on 27 May 2025)

    Answer from pro:

    Thank you for your feedback. We're truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the timing and cost, and we apologize for any inconvenience caused. Our team aims to provide lasting solutions, which sometimes requires part replacement to ensure the appliance is safely and properly repaired. We never intend to be pushy, and we’re sorry if that’s how we came across. Your input is valuable, and we’ll use it to improve our service going forward. If there’s anything further we can do to make this right, please don’t hesitate to reach out.

    Reply edited 28 May 2025
  • Review from jane, Brampton
    Rating: 5 out of 5
    Review left on 23 May 2025
    Repair household appliance
    Excellent job by Simon, expert technician! Done in shorter time than expected!

    Answer from pro:

    Thank you for the wonderful review! We're happy to hear Simon exceeded your expectations and got the job done quickly. We'll be sure to pass along your kind words to him. We appreciate your support!

    Reply created 24 May 2025
  • Review from Nawad, Brampton
    Rating: 5 out of 5
    Review left on 23 May 2025
    Repair household appliance
    My top load GE washing machine was having draining issues and the technician was able to quickly find out the issue and fix it the same day. He was very professional and knowledgable. I would use this company again, if I ever needed work done. Great job.

    Answer from pro:

    Thank you very much for your kind words! We're glad to hear our technician was able to quickly diagnose and fix the issue with your GE washing machine. We truly appreciate your trust in our service and look forward to helping you again if you ever need us. Thanks again for the great review!

    Reply created 24 May 2025
  • Review from Claire, Toronto
    Rating: 5 out of 5
    Review left on 22 May 2025
    Repair household appliance
    The guys at Fixify were great. When I had follow up questions about my washer dryer, they came back two days later and walked me through everything.

    Answer from pro:

    Thank you so much for your kind words! We're glad we could help and were happy to walk you through everything with your washer and dryer. If you ever need anything else, don’t hesitate to reach out. We’re always here to help! The Fixify Team.

    Reply created 23 May 2025
  • Review from HomeStars user from Oakville, Ontario
    Rating: 1 out of 5
    Review left on 22 May 2025
    Repair household appliance
    Awful experience, do NOT trust Fixity Repair. For starters, they pressured us into paying for an overpriced repair, and the so-called technician didn’t actually fix anything; he just cleaned the spray arm in the dishwasher. Then, while “testing” it, he somehow made it worse. It wasn’t leaking before, but after he messed with it, water started pouring out. We kicked him out immediately before he damaged our dishwasher further. To make matters worse, they refused to refund us the full amount, even though they left us with a damaged appliance. Completely unprofessional and unacceptable. Avoid them at all costs. EDIT: do not believe the reply they still have yet to refund me the full amount.

    Answer from pro:

    We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we understand how frustrating and upsetting this must have been for you. However, after inspecting your dishwasher, our technician found that it was beyond repair and required multiple parts to function properly. Based on this, we made the decision to refund you the full amount you paid which has already been processed. If you need any further assistance, please don’t hesitate to contact us.

    Reply created 22 May 2025
  • Review from HomeStars user from Scarborough
    Rating: 5 out of 5
    Review left on 21 May 2025
    Repair household appliance
    Hussam responded very quickly to my request for help. He also offers 7 day service which can be a big relief/help depending on the type of problem one has. My problem was a defective freezer door which resulted in very heavy condensation in the unit. I was ready to put the 2 year-old appliance by the curb but decided to try a professional. Bilal, the technician, was extremely competent. He tried various things. Nailing down the exact issue was not easy but he figured it out and fixed it. The freezer now works the way it should have from the beginning. I recommend that customers always test the door for a proper seal. There should always be a bit of resistance when opening the door - even when the unit is not running. If there isn't, it's going to be a big problem. I wish I had known that when it was delivered because I would have sent it back immediately. This is a rare occurrence but better safe than sorry.

    Answer from pro:

    Thank you so much for your thoughtful review! We're glad we could respond quickly and provide the 7-day service that worked for your schedule. We're especially happy to hear that Bilal was able to diagnose and fix the issue with your freezer, he takes great pride in his work. Your advice about checking the door seal is spot-on and will definitely help others avoid similar issues. Thanks again for trusting us, and don’t hesitate to reach out if you ever need help in the future! Fixify Appliance Repair

    Reply created 21 May 2025