iCare Appliance Repair reviews (259)

Thank you so much for your comment! We appreciate your time, and your comfort is our main priority for us. It was a please to assist you and we are truly grateful to have you as our customer. Our technicians and staff do their utmost best to provide clients with wonderful and efficient service! We are always willing to help. Take care!

Thank you so much for your wonderful, kind and concise comment! We try to help in any way we can! We appreciate your time, and your comfort is our priority. It was a lovely to assist you and we are truly grateful to have you as our customer. Our technicians and staff do their utmost best to provide clients with great service! Take care and don't hesitate to reach to our office for future needs.

Thank you so much for your kind and wonderful words! We appreciate your time, and your comfort is our priority. It was a please to assist you and we are truly grateful to have you as our customer. Our technicians and staff do their utmost best to provide clients with wonderful and efficient service! We are always willing to help. Take care!

Thank you so much for your wonderful, kind and concise comment! We appreciate your time, and your comfort is our priority. It was a lovely to assist you and we are truly grateful to have you as our customer; anytime! Have a great rest of your summer! We are always willing to help. Our technicians and staff do their utmost best to provide clients with wonderful service!

Thank you for your feedback! We are happy to hear that everything works well now, and we are always willing to help. We would love to hear what we could have done differently to attain a 10 star rating from you, don't hesitate to call our office at (647)-370-2828. Thank you for your time.

Thank you so much for your kind words! We appreciate your time, and your comfort is our priority. It was a please to assist you and we are truly grateful to have you as our customer. Our technicians and staff do their utmost best to provide clients with wonderful service! Have a great rest of your summer!

Thank you so much for your lovely and kind words! We understand the importance of appliances and we only wish to provide and service you, with your time and and comfort being a main priority! It was a pleasure to assist you and we are grateful to have you as our customer; thank you for choosing us. Our technicians and staff are always trying their best to offer wonderful service! Take care! Have a great summer! We are always willing to help. We appreciate you taking the time to comment and wish you only the best!

Thank you so much for your wonderful, kind and concise comment! We appreciate your time, and your comfort is our priority. It was a lovely to assist you and we are truly grateful to have you as our customer; anytime! Have a great rest of your summer! We are always willing to help.

Dear Ellen, I have reviewed this repair in detail. I am sorry for making you wait outside your scheduled appoint time. I am sorry for the attitude you experienced from our technician. I am sorry we were not aware of the multiple previous attempts to repair your fridge by other servicers. Please accept my sincere apology for this unacceptable experience. I have taken steps to address your concerns and prevent this from ever happening again to you or anyone else. The technician in question has been reprimanded. We had an emergency team meeting on customer care and each technician has received additional training and instructions on consumer relations. This will hopefully eliminate any negative "attitude" coming from our technicians. The dispatch team has received additional training to ensure the techs are not overbooked. This will prevent the late arrivals. I have had a number of discussions with your extended warranty team. We discussed lack of information that we receive from them about the previous repairs done to the same appliances by other servicers. Steps are being made to make changes to that system. This will help prevent repeated unsuccessful repairs. I will reach out to you directly to extend my apologies in person. I assure you, I do care. Sincerely, Stan P. Owner