The HVAC Service

Rating: 4.8 out of 5

The HVAC Service reviews (273)

  • Review from Customer of The HVAC Service
    Rating: 5 out of 5
    Review left on 27 Dec 2020

    Fast Service

    Our furnace refused to start up this morning. The company that originally installed the unit is no longer in business, so went back to Homestars to find another highly-rated company. Contacted HVAC Service via chat, and they had a tech out within 1.5 hrs. The technician (Jason?) was very pleasant, and fixed the issued (dirty flame sensor) in about 1/2hr. Would definitely recommend them.

    Answer from pro:

    Hi! Thank you for taking the time to leave a great review

    Reply created 25 Feb 2021
  • Review from Lori Cadesky
    Rating: 5 out of 5
    Review left on 8 Dec 2020

    On time

    We called other companies. This company gave us a breakdown of all the costs. They were a bit more but we were getting more product for our boiler. It was all done to code. This wasn’t explained by the other companies. We called on friday afternoon, Jason went that afternoon and gave me a cost soon after. We received texts of status many times as well as who was doing the job. Monday morning the install tech called about 9am that he just pulled up. We have heat and everyone is happy that it all went quickly and without ANY problems.
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 3 Nov 2020

    Revision

    Was contacted by the company once they saw the review. I provided (again) the invoice from the other company and this time they credited my my wife’s visa. This is why I am revising this review. There was no explanation as to how or why this occurred but at least they rectified the issue. Make your own conclusions. I called HVAC Service to service my furnace. A technician arrived and examined my furnace and then provided an estimate to my wife totalling $2200 + to repair it. They wanted to replace at least 4 components. I subsequently called another company and they came the next day and this technician replaced a $15 fuse and then charged me their fixed service fee of $125. The furnace works perfectly. I called HVAC Service and they told me they would credit the charge back to my wife's credit card. A week has since passed and the credit has not been completed. Obviously, this company wanted to take advantage of my wife and me to the tune of over $2000. WARNING - get at least 3 quotes for work.

    Answer from pro:

    Sorry to hear your experience with our Company was unsatisfactory. Upon review of all information regarding this situation we have come to realize the credit was not issued the first time you requested it as we were still waiting for a copy of invoice from other company that worked on your furnace. When we spoke on November 4 and we received the requested information the refund was issued the same day even against Company policy as the invoice sent had no company name, date or information regarding what work was performed. We still proceeded with the refund as we stand behind our work, take complaints very seriously and wanted to rectify the situation right away. We asked you to adjust your review as we thought we had rectified the situation to your satisfaction. Again we are very sorry for any inconvenience we may have caused you. Sincerely The HVAC Service

    Reply created 10 Nov 2020
  • Review from Customer of The HVAC Service
    Rating: 5 out of 5
    Review left on 27 Oct 2020

    Excellent furnace installation

    I continually recommend The HVAC Service to our friends and family. Thank you for installing our furnace. Alex explained the details of the system and accurately estimated the time for the installation. After the installation, he also took the time to teach us what we need to know for proper furnace maintenance. True professional.
  • Review from Walter Smith
    Rating: 5 out of 5
    Review left on 27 Oct 2020

    Water heater repair in our house

    The HVAC Service repaired our water heater. All the staff members were excellent. Easy to book an appointment. Ethan arrived on time, diagnosed, and repaired our water heater very quickly. He had parts needed to fix it.
  • Review from Customer of The HVAC Service
    Rating: 5 out of 5
    Review left on 26 Oct 2020

    Water heater tank replacement

    I called The HVAC Service to get our water heater tank replaced. William was here in 1 hour, provided an estimate, and explained the work that he needed to do. He had a replacement on his truck so it was great he didn’t need to leave and come back. The price was reasonable. He completed the job very quickly and professionally, including the removal of the old water heater. The installation looks great and works well, thank you.
  • Review from Customer of The HVAC Service
    Rating: 5 out of 5
    Review left on 26 Oct 2020

    electric water heater repair

    Thank you very much for being so honest and professional. I had a problem with my electric water heater, it was producing hot water, but not enough of it. I was worried that the unit could be too small to meet the household's hot water demand. Alex checked the system and said that my unit is not undersized, problems were caused by a failed heating element, an inexpensive part that is relatively easy to replace. I was really relieved to hear that. The HVAC Service deserves the highest rating possible.
  • Review from Megane White
    Rating: 5 out of 5
    Review left on 26 Oct 2020

    Satisfied with boiler installation

    We are very satisfied with The HVAC Service! The team was timely, attentive, and quick at answering and explaining our questions. Price for boiler installation was reasonable and I would definitely recommend their services.
  • Review from Customer of The HVAC Service
    Rating: 5 out of 5
    Review left on 24 Oct 2020

    This company helped to fix our heating system

    There was some problem with a heating system in our house. I wanted to fix it ASAP but finding a good service of HVAC repair in my area is not an easy task. Then finally I came across this company and these guys offered me a quick and timely services. I would definitely use them again. Thanks a lot!
  • Review from Derek Robinson
    Rating: 5 out of 5
    Review left on 24 Oct 2020

    Now our system works well!

    Technician was very professional and treated us with courtesy and respect. Everything went wonderfully and our system works just fine! I really appreciate your help and will definitely recommend your company.