QS Flooring & Stair

Rating: 5 out of 5

QS Flooring & Stair reviews (74)

  • Review from Karen Urbinati
    Rating: 5 out of 5
    Review left on 4 Nov 2023

    Porcelain tile flooring kitchen, powder room, enterway, hallway

    The work was done quickly, and professionally. We are so happy with our flooring and the service provided. Sam went out of his way from the beginning of the job to the end, and beyond. I recommend Sam and his crew to everyone. He was not pushy at all, so kind and helpful. We are looking forward to working with Sam again in the New Year for our upstairs flooring needs. Sam is the best in our eyes.

    Answer from pro:

    Thank you so much of your kind words Karen. We are blessed to have you as our customer because you made prompt decision when we found problem of uneven floor at 2 areas after we removed your flooring. You help us to find Home Depot which are open on labour day to buy additional plywood to kevel the flooring, and this help us to continue our works without delay. Your support and cooperation throughout project execution are key factors to make the works completed successfully. Thank you so much and we are more than happy to work for you again in future.

    Reply created 6 Nov 2023
  • Review from Kristy
    Rating: 5 out of 5
    Review left on 26 Oct 2023

    Primary bedroom: flooring installation

    We live in an older semi with squeaky and uneven floors. We requested a quote from Sam and he kindly walked through all of the options to help us make an informed decision that was right for us and our house. I appreciated how responsive Sam was throughout the project, and was flexible when we decided we wanted to have new baseboards installed instead of the old ones. His team installed everything quickly and professionally. And no more squeaks! An excellent experience with A+ customer service. You can tell that Sam truly values his customers. We look forward to working with Sam and his team again soon.

    Answer from pro:

    Hi Kristy, Thank you so much of your kind words, and it is our duty to give sufficient information to our customers to enable good decision which fit to what they need/want. I am very glad that you are happy with our works and service, and to be fair this project went well because of your prompt decision and support. Your support and understanding when we have to postpone our installation schedule by two days when our installer has sudden medical appointment is greatly appreciated. Thank you so much and it was a pleasure to work for your project, and we are glad that you love your new hardwood floor.

    Reply created 27 Oct 2023
  • Review from Customer of QS Flooring & Stair
    Rating: 5 out of 5
    Review left on 25 Sep 2023

    Flooring

    Luxury vinyl flooring installed throughout a one bedroom apartment. Looks amazing. Done professionally in an expedited manner.

    Answer from pro:

    Appreciate your kind review and kind words. Your prompt decision when selecting the flooring material is very helpful to enable us to obtain it timely and complete the project on time. Thamk you so much of your support during project execution which enable us to cokplete the project successfully.

    Reply created 3 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2023

    Flooring replacement

    Sam was responsive and thoughtful throughout the work and offered detailed options in the planning. Quality was excellent.

    Answer from pro:

    Hi Jonathan, Thank you of your kind review, and it was a pleasure to work for your project and we are glad that you are happy with oir works. Thank you so much and call me if there is anything happen with your flooring.

    Reply created 9 Aug 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2023

    Flooring replacement

    Needed replacement of existing old wood panel and carpet flooring. Excellent, friendly and fast service. Fair pricing

    Answer from pro:

    Hi Primo, Thank you so much of your kind review. We are happy to work for your project and appreciate your support throughout project execution which enable us to complete the work earlier than your schedule. Let us know if there is any issue with your flooring or if you have new flooring or stair project in the future.

    Reply created 2 Aug 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 May 2023

    Carpet replacement

    Samhadi was very professional when I ask him to replace the carpet due a plumbing leakage in the basement. He accommodated our urgent need with promptness and professionalism. Will certainly engage his services again.

    Answer from pro:

    Thank you so much of your kind review. We can complete the urgent works because of prompt decision of approving the available carpet, and of your support throughout the carpet replacement. Appreciate your business, trust and support.

    Reply created 1 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2023

    Quality work and easy to work with

    We were looking to update our flooring on main and upper floors. We had a mix of carpet, tile and hardwood and wanted to put in all engineered hardwood. We turned to HomeStars where we'd always had success finding contractors. We reached out to three companies for quotes and ideas and ultimately selected Sam at QS. He provided not only a competitive price but also a one-stop solution to redo existing staircase, install hardwood, and even replace some tile. Sam had useful tips while we planned the job, and had great solutions to tricky portions of the job. All the crew that Sam brought in were top notch, easy to work with and completed high quality work. The project was completed on time with no damages or clean ups and they were happy to come back for any small touch ups we requested. We love our new flooring and would recommend Sam at QS to anyone with a similar project.

    Answer from pro:

    Thank you so much of your kind words, there are contributions from you who made the project completed successfully. Your total of 1,700 sq ft flooring replacement and stairs refinishing of both 1ft and 2nd floor and with you and your family live inside when we do the works need good cooperation and supports. Your total support of practically allow us to work freely and even most of the time you left your home key to us help us to work faster and complete the works more efficiently. We are very happy too that you love the result of the works as a result of our collaboration. You are very kind, polite, very nice and sometimes you even treat our installers with coffee when they were working in your home. Thank you so much of your business and support to us Don & Sarah, we will remember you as one of our best customers.

    Reply created 29 Apr 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2023

    Second storey floor and stairs

    Wed been putting off replacing our old and squeaky floors because it seemed like such an onerous job. Sam was very patient while we changed our minds, delayed, and asked a million questions. Once we gave the go-ahead, Sams team, made up of Tom and another fellow started right on time, bright and early each day, and were done within a week. Each night, everything was left tidy and they protected the house from dust as much as possible. T hey were very courteous and did an amazing job. In the end, everything looks great and were so glad we chose QS Flooring because they made it as painless as possible.

    Answer from pro:

    It was a pleasure to reply and answer all of your questions because it will help both of us to know the detail of what will be done. And thank you of your trust and support through out entire project execution, and your understanding about the disturbance during the work. I remember that our installer work even during weekend and sometime come very early in the morning because we want to complete the work asap and enable you to come back to your normal day-t0-day activities. Thank you so much of your business, support, patience and courtesy. You're the best!

    Reply created 28 Apr 2023
  • Review from wendy hydra
    Rating: 5 out of 5
    Review left on 24 Jan 2023

    Great Job

    Sam provided us with a quote for new ceramic tile in our kitchen, and was knowledgable enough to point out potential issues and ways to solve those issues, which meant there were no unpleasant surprises. The work was done ahead of time, it was originally expected to take a week but it only took four days, which is amazing when you're living without a kitchen! We are very happy with the results, it looks great! Sam is a very kind, polite, reliable person to deal with, and I would recommend hiring him to anyone who needs new flooring.

    Answer from pro:

    Hi Wendy, Thank you for your kind review, which I believe you wrote on your holiday, and glad to know that you are happy with our works. The success of this work is result of both of our effort, and you & Chris also very helpful and very active at first day of the works and guide us the where the location to move your appliances, etc. This help us to complete demolition of your flooring on that day and resulting to completion of the works ahead of our schedule. Thank you so much of giving your works to us, your support and cooperation throughout the project.

    Reply created 24 Jan 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Dec 2022

    Kitchen, hallway, and stairway tile replacement

    Sam and his company were responsive, honest, and trustworthy. Sam was transparent about what was included and not, so that I could make an informed decision, with no nasty surprises on hidden costs. Many contractors tell you that they will show up and just dont, but Sam and his labourer were reliable and on time. They were careful with our place, putting up plastic and laying down sheets to protect the surroundings. The work was carefully done, and Sam inspected it himself and rectified the one little nit-pick he found. This contractor was actually a great pleasure to work with. Thank you, Sam; the work was impeccable!

    Answer from pro:

    Hi Marie & John, Thank you so much for your compliment and kind words. The project was completed successfully because you explained to us clearly what you want to achieve and support us from beginning to end of the project. It was a pleasure to work for you, and thank you so much of your courtesy, support and cooperation throughout the project.

    Reply created 21 Dec 2022