Hudson Service Group Ltd.

Rating: 4.9 out of 5

Hudson Service Group Ltd. reviews (64)

  • Review from Dave, Aldergrove
    Rating: 5 out of 5
    Review left on 18 Apr 2026
    Install or repair bathroom fixtures: Replacement; Sink
    I hired Hudson Service Group to replace a bathroom sink. They responded quickly and got the appointment scheduled within a day. The technician arrived on time and did a great job with the install. The pricing was reasonable. I will definitely use them again.

    Answer from pro:

    Thank you so much for the kind review! 🙂 We truly appreciate you taking the time to share your experience with Hudson Service Group. We’re so glad to hear that you were happy with the quick scheduling, the technician’s work, and the overall service. We look forward to helping you again in the future whenever you need us. Thank you again for your support!

    Reply created 12 May 2026
  • Review from Jennifer , Burnaby
    Rating: 2 out of 5
    Review left on 3 Jan 2026
    Repair or maintain heating system: No problem - regular maintanance...
    The initial boiler routine maintenance and a bathtub drain replacement were completed within the scheduled time window. A later appointment was arranged to replace a leaking bathtub faucet. The first scheduled visit was cancelled by Hudson due to an emergency repair. The appointment was then rescheduled. During the rescheduled visit, the technician did not arrive within the scheduled time window and later attended the property but left without completing the work or contacting me, despite prior instructions to call if there were any questions. During the boiler maintenance, I mentioned one heating zone was not working. The technician was unable to identify the affected zone without guidance. I contacted the office and was advised someone would follow up, but this did not occur as indicated. When I later spoke with the office, Hudson acknowledged the scheduling issue and made a genuine effort to offer a goodwill resolution.
    (Updated on 10 Jan 2026)
  • Review from Alec, Surrey
    Rating: 5 out of 5
    Review left on 27 Oct 2025
    Install or replace gas systems and pipes: Connect gas line to appli...

    Answer from pro:

    Thank you so much for the 5-star review! We truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always here to help 😊

    Reply created 6 Nov 2025
  • Review from HomeStars user from Surrey
    Rating: 5 out of 5
    Review left on 9 Jul 2025
    Repair or maintain heating system: Boiler service and Hydronic Hot...
    We had a good experience with HSG. Their tech was able to discuss with us, our list of service and repair details we had outlined and then reviewed with us the best manner and order to deal with the issues and requirements. We very much appreciated that dialog as it helped us to decide to hire HSG for the work. Our estimates were very realistic and the final costs were well within those estimates. Knowledgeable team.

    Answer from pro:

    Thank you for the wonderful 5-star review! It means a lot to us. We’re so glad we could help, and we’re always just a message or call away if you need anything else.

    Reply created 6 Nov 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2024

    Shower fix

    We've had Hudson Group in twice now. Both Techs were friendly and Professional. The second time in was to fix an older shower faucet, which proved to be a bit of a mystery. Brent's ego did not stop him in contacting other techs to help solve the problem, which they did. He also gave me some tips to maintain our fixtures. Plus he introduced us to their Service Program, which we will use to save on future projects.

    Answer from pro:

    Hi, thank you so much for your wonderful 5-star review! Your kind words have truly brightened our day and reaffirmed our passion for what we do. We deeply appreciate you taking the time to share your positive experience with us. At Hudson Service Group, our customers are at the heart of everything we do, and it was a genuine pleasure assisting you with your plumbing repair. Knowing we made a difference brings us immense joy. Your satisfaction is our top priority, and we’re thrilled to know we met your expectations. We look forward to the opportunity to serve you again in the future! Warm Regards, Ryan Picton - General Manager

    Reply created 29 Jan 2025
  • Review from maria tichbourne
    Rating: 5 out of 5
    Review left on 25 Sep 2024

    Yearly maintenance service

    Can't recommend them enough. Had them install a new furnace and AC unit two years ago. Just had a yearly maintenance, they were wonderful as always. I've emailed them a few times over the years in regards to a few different question and they've always gotten back to me promptly.

    Answer from pro:

    Hi, thank you so much for your wonderful 5-star review! Your kind words have truly brightened our day and reaffirmed our passion for what we do. We deeply appreciate you taking the time to share your positive experience with us. At Hudson Service Group, our customers are at the heart of everything we do, and it was a genuine pleasure assisting you with your furnace and AC installation and ongoing maintenance :) Knowing we made a difference brings us immense joy. Your satisfaction is our top priority, and we’re thrilled to know we met your expectations. We look forward to the opportunity to serve you again in the future! Warm Regards, Ryan Picton - General Manager

    Reply created 29 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2024

    Tankless Water Heater

    Hudson Service Group's team of professionals are pleasant and hard working. The annual maintenance is the best way to not have to worry about our major purchases and give us peace of mind. We have had 3 great services so far with Hudson and will continue to trust them with our needs in the future.

    Answer from pro:

    Hi, thank you so much for your wonderful 5-star review! Your kind words have truly brightened our day and reaffirmed our passion for what we do. We deeply appreciate you taking the time to share your positive experience with us. At Hudson Service Group, our customers are at the heart of everything we do, and it was a genuine pleasure assisting you with your tankless water heater maintenance. Knowing we made a difference brings us immense joy. Your satisfaction is our top priority, and we’re thrilled to know we met your expectations. We look forward to the opportunity to serve you again in the future! Warm Regards, Ryan Picton - General Manager

    Reply created 29 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2024

    Good Service

    They are so good in customer service. I like there service. Thank you very much

    Answer from pro:

    Hi, thank you so much for your wonderful 5-star review! Your kind words have truly brightened our day and reaffirmed our passion for what we do. We deeply appreciate you taking the time to share your positive experience with us. At Hudson Service Group, our customers are at the heart of everything we do, and it was a genuine pleasure assisting you. Knowing we made a difference brings us immense joy. Your satisfaction is our top priority, and we’re thrilled to know we met your expectations. We look forward to the opportunity to serve you again in the future! Warm Regards, Ryan Picton - General Manager

    Reply created 29 Jan 2025
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jul 2024

    Leaking pipe in wall

    Mitch and Amber came to my home to repair a leaky pipe in my ceiling today. They came just a few hours after I called and had it fixed within a short period of time. I found them both very professional, and pleasant to deal with. After dealing with other companies I would highly recommend Hudson service group. -Linda Wiens

    Answer from pro:

    Hi, thank you so much for your wonderful 5-star review! Your kind words have truly brightened our day and reaffirmed our passion for what we do. We deeply appreciate you taking the time to share your positive experience with us. At Hudson Service Group, our customers are at the heart of everything we do, and it was a genuine pleasure assisting you with your plumbing repair. Knowing we made a difference brings us immense joy. Your satisfaction is our top priority, and we’re thrilled to know we met your expectations. We look forward to the opportunity to serve you again in the future! Warm Regards, Ryan Picton - General Manager

    Reply created 29 Jan 2025
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