A few months ago, my wife and I bought a house that Matt had renovated for the previous owner. This detail is important as I explain what followed.
Prior to closing, Matt offered to give us a tour of the house and answer any questions we had about the specifics of the renovation. At the time, we thought this was a kind, one-off gesture rather than one of Matt's core company values. Then, a few days after moving in, we discovered a small leak in one of the showers. We decided to contact Matt first, with the understanding that we werent his clients, and that he didnt technically owe us a response.
To our delight, Matt took the call and quickly identified the problem. He gave us two options:
a) A simple fix that would stop the leak but might require more attention in a few years
b) A overkill option that would fix the leak and be much nicer than the previous owner had requested but would entail replacing the shower floor and curb
Matt generously offered to cover the demolition and cost of new materials if we agreed to pay the hourly rate of his tiler. This seemed more than fair so we decided on the more involved option.
A few days later, not only is the leak fixed, but we have a beautiful shower that looks and feels nicer than when we bought the house. Needless to say, we couldnt be happier with the result and will definitely be working with Matt and his team again.
