Mud Monkeys Waterproofing

Rating: 5 out of 5

Mud Monkeys Waterproofing reviews (333)

  • Review from Alex Brikis
    Rating: 5 out of 5
    Review left on 20 Nov 2023

    Basement Underpinning

    Mud monkeys had underpinned the basement of a friend of mine a few years ago. As I was one day dreaming of having this work done in my own basement, I paid closed attention to the work being carried out at the time. Witnessing the magnitude of the work required, challenges encountered and workmanship of the final product, it became clear to me that I found who I needed to make my basement dreams a reality. A few years later, I called Darby to request a quote. Work began and I knew my basement was in good hands. The employees were very friendly and had excellent work ethic. The crew showed up every day until project completion. Housekeeping of the front yard, sidewalk and walkways were top of mind at the end of each shift. The crew powered through several challenges such as encountering a large boulder. Darby was always ready to help with any questions, concerns, and requests I had throughout the job which put my mind at ease. Darby delivered my 8ft high basement within a few months as per the quote provided, and exceeded my expectations of the final product. The best lesson-learned I can give, is to retain Darbys Engineer to provide the permit drawings and inspection of each stage. This will save you the headaches I have experienced, of having to coordinate with multiple parties at times of inspection.

    Answer from pro:

    Thanks so much Alex. It was a pleasure to work with you on this project. Your knowledge and background was a plus for us as well. We appreciate your kind review and are pleased you are happy with how it all turned out. Take care.

    Reply created 21 Nov 2023
  • Review from Neil Gill
    Rating: 5 out of 5
    Review left on 20 Nov 2023

    Waterproofing and sump well

    Darby and his crew stepped in, without delay, to waterproof the exterior south wall of my house, after I discovered some termites and had to remove the interior wall of the basement and waterproof the exterior wall before I could redo the interior wall. They came when they said they would; were finished in the time they estimated; and stuck to their quote! They were courteous, professional and timely, and I would not hesitate to recommend them.

    Answer from pro:

    Thanks so much Neil! Glad you were pleased with the work provided. We pride ourselves on being very transparent when it comes to our quotes and stick to them. Take care!

    Reply created 21 Nov 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Nov 2023

    Underpinning job

    Very professional. Darby and team did a great job and got us great nasement height. It was a very tough job as access was difficult but these guys are very good and creative. Thanks.

    Answer from pro:

    Thanks so much Chris. Glad you are happy with the work we provided. Take care

    Reply created 20 Nov 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2023

    Waterproofing

    We had major water issues in our new home. The basement was flooding regularly and we learned that we were built above a small brook. We waterproofed the interior and exterior and added a sump pump. Darby and the crew were the best. They were professional, quick, clean and we never had an issue again (its been 10 years). I have since trusted them with clients and even my own parents house. I highly recommend them to anyone who is having water issues, foundation issues or wants to underpin their home.

    Answer from pro:

    We really appreciate your kind words Danielle. It's always nice getting calls and hearing you were the one that referred us. It always goes a long way. It's also how we get the majority of our work, from amazing customers like yourself. After over 30 years in the business we've built up an amazing reputation in many communities around the city. Take care!

    Reply created 20 Nov 2023
  • Review from Lorraine Spekkens
    Rating: 5 out of 5
    Review left on 16 Nov 2023

    Interior basement waterproofing

    Darby and his crew spent the past 8 days completing an interior waterproofing of our basement, and I can't recommend this company enough. Darby kept me fully updated on progress, and answered all of my (sometimes silly) questions every step of the way. His crew was fantastic; on time and hard working, and they cleaned up after themselves, which is no small feat when working with gravel and concrete dust. Our job had some "tricky spots", yet no corners were cut, and they stayed true to their word that they would find a way to get the job done properly. Ten out of ten stars.

    Answer from pro:

    Wow Lorraine, thanks so much for the amazing review. We really appreciate it. We are so pleased you're happy with your interior waterproofing system that carries a 20 year transferable warranty. Take care.

    Reply created 16 Nov 2023
  • Review from Alejandro Lynch
    Rating: 5 out of 5
    Review left on 2 Apr 2023

    Basement underpinning

    We are really happy with the work done by Darby and his crew (Mitch, Andy, Nick and the young ones) in our basement. They were able to solve all the unpredicted issues that came up. The work was done within the timeline they gave to us, and they worked hard every day. They were always very friendly. We highly recommend them!

    Answer from pro:

    Thanks for your kind words Alejandro. Always appreciated and we are glad you were happy with the finished product. Enjoy your new lowered dry basement. Take care

    Reply created 5 Apr 2023
  • Review from Dylan Peters
    Rating: 5 out of 5
    Review left on 17 Jan 2023

    Underpinning, Extension Excavation, Waterproofing

    The Mud Monkeys are the best. Staffed with a wonderful crew and filled with can do culture, there is nothing they cannot do. There isn't a better underpinning company. I needed everything done to my basement: underpinning, an extension, and waterproofing. My extension had to be hand dug because I only had front access and other underpinners refused to look at the work. Mud Monkeys came along and said - "it is all dirt" - "digging is digging" - and agreed to the work. The key things that made them so great: adorable, ahead of schedule, worked every day even outside in -18 temperatures, and most importantly they were great at communicating with about the work and helped to to ensure the job got done right. Seriously - you cannot find a better underpinner than Mud Monkeys and if you have to wait - do! You will not regret it!

    Answer from pro:

    Thanks so much for your amazing review Dylan. It's greatly appreciate and you were a pleasure to work for. We are glad you are happy with the final product! Good luck with the finishing.

    Reply created 31 Jan 2023
  • Review from benp
    Rating: 5 out of 5
    Review left on 2 Sep 2022

    Interior waterproofing

    We had a small but tricky job with a leak behind our furnace and hot water tank. I had lined up an HVAC company to move the tank so the work could proceed, but the day of, Nick and his crew managed to squeeze behind the tank to get it done. Saved me time, money and the headache of not having hot water. Everyone I dealt with was friendly and knowledgable. Happy to have a dry basement again.

    Answer from pro:

    Thanks for the great review Ben and always glad to help where we can. It was tough and tight but happy we were able to save you the hassle with the added costs of the HVAC. Take care.

    Reply created 4 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2022

    Basement Leak

    Fantastic company. They were a pleasure to work with, their price was reasonable, they showed up on time and completed the job in the time they said they would. I would highly recommend them.

    Answer from pro:

    Thanks for taking the time to write your review Jennifer. Glad we could coordinate everything with you to get the job done in time for your metal planters to be installed. Take care

    Reply created 4 Sep 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2022

    Top knotch service with a smile

    I saw mold in my basement and freaked out. Neighbors told me to call the Mud Monkeys and I was so glad I did. Nick visited and gave us reassurance and a quote we agreed on. He told us they were booked out for a bit so they couldn't get to us for a while (a sign of a good business IMHO.) Two weeks before our expected start they emailed and said they could start a week early if we wanted. They worked hard and professionally throughout the week and even went above and beyond in a couple occasions. I can't recommend them enough for your needs.

    Answer from pro:

    We really appreciate you taking the time to review the work we did and are very happy you were pleased with the work completed. Thanks and take care.

    Reply created 25 May 2022
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