Amanda, thank you very much for your feedback it is greatly appreciated. We have spoken to the painter in question, and advised him of your concerns to ensure that this situation, which is not commonplace, does not happen again. We have always received excellent 10 out of 10 reviews of his work, however I assure you that this was an isolated incident. We would have preferred to have sent a different painter back to complete the necessary touch ups that were pointed out when I completed the final walk through with your husband Ray, however he said that he would prefer to reduce the final payment by the agreed upon amount. Having a young family, it was his preference to get settled, and move in. Clean Cut Painting prides itself on complete transparency, and being available to discuss questions or concerns. I wish that you had reached out to me directly, so that we could have made proper amends, and corrected any and all issues to your complete satisfaction. Unfortunately, we were not afforded this opportunity. Again, we thank you for your feedback, and will use this to ensure complete customer satisfaction on all jobs moving forward. Best regards, Greg - Operations Manager.
Reply created 12 Apr 2018
