The Monitoring Center

Rating: 4.6 out of 5

The Monitoring Center reviews (296)

  • Review from Harman Sandhu
    Rating: 5 out of 5
    Review left on 18 Dec 2015

    Tmc alarm

    Amazing service. Employees answered every question. Work was done at my house very quick and professionally. Would highly reccomend them to family and friends. Highly skilled and knowledgable. Amazing job!

    Answer from pro:

    Thank you for your positive review Harman. Welcome on board :)

    Reply created 17 Feb 2016
  • Review from Peter Oliveira
    Rating: 5 out of 5
    Review left on 13 Dec 2015

    Great service at the best price

    Just got set up with new security company The Monitoring Center. Price 9.99/mth they have very friendly service and the best price on the market. They are a breath of fresh air finally a security company that has it all at affordable price.

    Answer from pro:

    We aim to please...thank you!!

    Reply created 11 Jan 2016
  • Review from Customer of The Monitoring Center
    Rating: 4 out of 5
    Review left on 6 Dec 2015

    Accounting

    The increase to a monthly charge of $12.99 for basic monitoring after 3 years, as a customer, is not clearly stated on the website under pricing of plans (try to find it). Also, the need to pay the full amount yearly, in advance, which is then non-refundable (only transferable-you lose the $$ if you cannot transfer to a new location) is not clearly stated on the website. Pleased with the service=just be aware of these items.

    Answer from pro:

    We do apologize if this caused you any inconvenience. Please be secure in the knowledge that you can also transfer these funds to a relative or friend or the new owner who purchases your home. It becomes like a store credit and even if you would like to gift or transfer these funds years from now...it is held on account in your name to disburse as you wish. Good luck in your new location and if I can be of any further assistance to you please contact me directly. Mirella, Sales Manager ... 1-866-247-4999 Ext 2235 or mirella@themonitoringcenter.com.

    Reply created 5 Aug 2016
  • Review from L Barro
    Rating: 5 out of 5
    Review left on 17 Nov 2015

    Home monitoring

    We have been customers of the Monitoring Center for the past few years and would highly recommend them for your home monitoring/security needs. They are efficient, reliable and incredibly personable not to mention reasonable priced.

    Answer from pro:

    We appreciate your positive feedback and your business. Welcome on Board Lorraine. :)

    Reply created 3 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Oct 2015

    Alarm install

    I just had my system set up and was pleasantly surprised!! The technician arrive early, explained what he would be doing, completed it in half the time, did a demo and asked if I had any questions. Well done!

    Answer from pro:

    Thank you and welcome on board the $9.99 experience :)

    Reply created 18 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Sep 2015

    Home Alarm System

    We had a major Alarm company before switching to TMC paid $35.00/month. I decided it was just too much money, so I asked around and a friend recommended TMC. I could not be happier. Our alarm works like a charm, we are now in our 4th year with TMC rates have never gone up. I have saved $1392.00 in the past four years. We just had a flood in our business and our alarm system is damaged. I'm going to call TMC to see what they can offer. I couldn't be happier with the service.

    Answer from pro:

    TMC is here to please :). We sincerely thank you for your positive remarks and for your continued business.

    Reply created 30 Sep 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Sep 2015

    IP phone switch with The Monitoring Center

    We have recently switched from land line to VOIP phone, and there were some connection issues with the alarm system. The customer service we received from tech support- Mark, was outstanding. He was very patient in guiding us through a step by step over the phone testing of all the monitoring sites in our house, and it took him several hours in a span of 2 days. We are very happy with all the work he has done for us, and would highly recommend The Monitoring Center to our friends in the future. - Sally

    Answer from pro:

    We thank you for your positive feedback. Please rest assured that all representatives within our service department will always be happy to assist you. We appreciate your business.

    Reply created 30 Sep 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2015

    Monitoring

    The technician answered all of my questions professionally. They came on time. It is very important. They called after 24 hours to be sure we are satisfied. Rate is reasonable in compare with other companies.

    Answer from pro:

    Thank you for choosing TMC for your security needs Reza...we appreciate your business.

    Reply created 22 Sep 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Aug 2015

    Home Security

    After recently moving into our new home and seeing the "Home Monitoring" stickers in the windows, we decided to give them a call. From their call center, to their technicians, to their follow up call personnel, everyone was a pleasure to deal with. Our initial phone call answered the questions we had, so we went and booked the technician's visit. He arrived on time, was polite and extremely helpful. He tested the system and gave us instructions on how to use it. We were "live" in no time! I would recommend these guys to all my friends and family. A+

    Answer from pro:

    Thank you for your positive feedback Jason. It was purely our pleasure to service your needs.

    Reply created 21 Aug 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 16 Aug 2015

    Home alarm

    Our alarm went off twice in a week - they didn't bother to call and follow up. We called to complain - they were rude and unprofessional. Absolutely horrible services!!

    Answer from pro:

    I have made every effort to find a customer on file that fits the profile of events described above and there is no such incident. Please Don contact me directly Mirella, Sales Manager 1-866-247-4999 Ext. 2235 or mirella@themonitoringcenter.com so we can locate your file and remedy this situation. To our knowledge there is no-one in our database that fits this scenario. I welcome your call :). Mirella, Sales Manager 1-866-247-4999 Ext 2235 or mirella@themonitoringcenter.com

    Reply created 21 Aug 2015
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