Reliance Home Comfort reviews (13631)

During a preventive maintenance check on our furnace, the technician noted a broken heat exchanger and tagged out the equipment. We attempted to order the new heat exchanger and ran into multiple problems with communication and poor record-keeping. After several frustrating phone calls through the call centre, I finally got Brian in the Sudbury office. He quickly resolved all my problems, did a thorough investigation of the issue and offered a sincere apology and a few nice perks. As a result, I ended up buying a new furnace instead of replacing the part. The install was handled by Daniel and James, who were efficient, respectful and left a spotless work area. Brian came by during the install to ensure that things were going as planned. Reliance almost lost my business at the beginning, but Brian saved the day with excellent management skills and feedback. Thanks!

I had an issue with my hot water tank that required a technician to be sent out. Reliance sent an individual out within a 5 hour range. Not bad when you consider the catchment area. The technician sent out was named Thirushanth Nudparajah. He was very polite, professional and efficient. He was able to diagnose and rectify the issue very quickly. I’m very pleased with the overall experience.

My Hot water tank had stopped working and was leaking. When I called to get someone to come check it out, they told me no one was available until the morning. This was unacceptable as It was leaking water. It was 7:00pm in the evening and they told me none was available to come because they werent in the area. Maybe they should have someone available to come 24/7. I would not recommend home relience to anyone I know, they are not there for you they are there to collect your money every month.

Rob and Norm came bright and early ready to work. They were respectful of the property. They clearly explained the installation process and most importantly kept the work area clean and tidy. Hearing plenty of horror stories about installation services they were a pleasure to meet. Despite being a long day Rob came upstairs to the top floor to offer suggestions regarding a ductless system that I was considering and pointed out an issue with the gas line to the stove. Their knowledge and professionalism was greatly appreciated for this 1st time home buyer.

Very pleased with this service appt. Robert Maclean was very helpful, answered all of my questions, took me through what he was doing and even helped me sort out an issue with my basement (mouse problem). Highly recommended. To request Rob specifically: 905-454-4949

I just wanted to express a thank you to Matthew P(rch1813). This was probably the best service call that I have ever had! Matthew was very helpful and informative. I was a little skeptical about dealing with Reliance due to a bad experience that my fiancé had at one time. But I must say that if all of your service people promote this kind of excellence then you will be sure to get many repeat customers. Thanks again

we had no hot water yesterday sept 14 . we call reliance to fix the problem. Wesley came and serviced our water tank and explained what the issue was. thank you reliance.

The guys showed up within 24hrs of me calling & the guys were very nice and polite, done the job quickly, left no mess, Awesome customer service!!! would recommend Reliance to other people.. thank you very much.

We have just had our furnace maintenance done and the technician Robert Maclean did a very nice job. Also switched on our humidifier and cleaned the air filter. He was very professional and friendly.

we met with Matt Santos from reliance as we were having problem with our old water tank. he suggested a new high efficiency water tank and made arrangements to have it installed next day. reliance is very professionals and i will recommend them to all.