Reliance Home Comfort reviews (13630)

Bought a house with a Reliance high efficiency furnace rental agreement in place. The rental agreement includes maintenance and repairs, but you must go through them for anything and everything. Seems pretty clear that when you call them, you're talking to a sales person, not a technician or customer service rep. We had a technician come out for the annual maintenance, and he quickly said the diameter of the vertical return duct was too small and the furnace was overheating. This is preventing the furnace fan from operating at higher flow levels and is putting undue wear and tear on it. Shouldn't be a problem he said, just call Reliance and they'll come replace it. Quick and easy job. Weeks later, and only after several phone calls, they send another technician out to give a second opinion. This one immediately agreed but then tried to sell us a ductless AC unit as well. We said thanks but we'll wait until this is fixed before considering anything additional. Contact Reliance again, and they immediately just try and sell us a ductless unit. They claimed both technicians recommend a ductless unit, which is false! The first technician never mentioned anything about it, and we have copies of both service reports! The second technician recommended fixing the return duct which will improve heating & cooling efficiency by 15-20% and then if that's not good enough we should consider a ductless unit. Then they say we have to get our own duct specialist in to replace the duct and then they will send someone to connect it to the furnace (not allowed to have anyone not sent by them touch the furnace). Both technicians said the return duct is installed as part of the original installation to fit the furnace and Reliance should just send someone out to fix it. Again...should be quick, cheap, and easy. Instead they want us to pay someone to fix their mess up (won't be a lot of money, just a massive annoyance) and then wait around with a disconnected furnace (which obviously also circulates the cold air from AC) until they finally get someone out to connect it, which based on past experiences will be over a month! If they had just said after the first contact that we can just pay someone to come fix it for us, that would have been fine, but we have to go through them and be messed around for months on end while they try and find ways to sell us on more stuff and never fix the simple issue. The technicians were all very nice and knowledgable, (they don't work directly for reliance but are subcontracted) but the customer service is absolutely aweful! Getting out of a contract with them is ridiculous (you pay all remaining rental payments at once and you're left without the equipment), which we knew, but the service is absolutely terrible once they've got you on a contract. This could have been a simple and quick interaction that would have earned them goodwill, but cusomer satisfaction is obviously of no interest to them at all. We will likely end up with a ductless unit and will be replacing the main AC unit soon, but will absolutely never consider Reliance for anything, and hope many read this and follow suit! Cant wait for this furnace rental agreement to end so we can just buy a new one and pay someone competent for maintenance and repairs.

We enjoyed professional service provided by Dean from Reliance Home Comfort!!! Looking forward to new Nest system and New Air Condition!!!! We got good products for good price

This visit was covered by my plan so I did not pay. Riaz was personable, helpful and professional!

Service and inspection of furnace/ac went well. Technician was very friendly and professional and quick.

Becca was such a lovely soul. She was incredibly knowledgeable in helping us choose which system was best for our home and family. She made us feel like lifetime friends. We would highly recommend both her and reliance to many others. Thank you sweet lady!

We had a new furnace and A/C installed. The process was professional and efficient with our main contact, Vince helping us choose and walking us through the process. The work was done on the promised day after a short wait. The system seems to be working well. Now all we need is some hot weather to test it out!!

Fall of 2021 we purchased a furnace and AC from Reliance as well as rented a water heater. This came to approx $10000 and we now pay for a yearly service plan. The very first time we tried to fire up the AC last week it wouldnt start so we gave them a call. First appointment available was 2 days from then so I took the day off to deal with it. The tech showed up worked quite diligently for 2 hours before deducing the problem was that there was likely a leak in the line as there was no refrigerant. He left stating he was not equipped to fix that. The next appointment I could get was a week later. So rather than going to the cottage after my night shift I went home and waited for tech #2. They arrived and fairly quickly agreed there was a leak in the line however they were also not equipped to deal with the issue. To their credit they were able to get me an appointment for the following day. So for visit 3 my wife took the afternoon off work and that tech fixed the issue in a couple hours. Reliances response to this has been sorry for the inconvenience. They got my money and I guess thats what matters to this company.

I am having rental furnace and it stopped working. Technician came and said he will order the parts as reliance never keeps spare parts other than fuse and filters. Now I have to live in the cold for whole day and night already and, not sure when it will be fixed. They never offer any space heaters or any temporary solution. I would rather own my Furnace (much cheaper solution) and stay in the cold when it get breaks. Does not need to pay high rental and stay in the cold. I paid them more than $7000 as rental for the furnace but when the trouble comes, no solution.

Great service with professionals in the process of furnace installation, would recommend for sure. Thank you.

Service was excellent. Nathan fixed the water pipe issue easily and the bath tub clogging as well.