My furnace was over 20 years old and getting very expensive to run. Time for a new one along with adding Central Air. After talking to a number of companies, I chose Reliance because the Sales Consultant Joe was punctual, knew his products, price plans etc., very thorough about his explanations and very patient with my questions. The installing technicians were polite, on time - they even called when they were on their way - and were very efficient. Even when we had an issue getting the new furnace to fit my weird spot, they were great about explaining it to me. I was upgraded to a higher quality furnace that fit the space better at no additional cost. They chose the best spot for the A/C and took care of all the details with no disruption to my day. All the paperwork was handled effectively, cancelling a different account and applying for rebates without me having to worry about them. I definitely recommend this company.