I recently signed up for Reliance's electrical plan ($15/mo). I wanted an electrician to look at and replace an old plug outlet. Sounds simple enough? The plug outlet was fully operational prior to them arriving just old and sometimes I noticed a little light when pulling a plug.
He was here over an hour, I asked if he found the source to turn off the power. He said no need as there is no power right now to the socket. So he replaced the outlet and then proceeded to tell me before leaving that I would need to have a team of 2 people come and do circuit testing at $99/hour and cut holes in the drywall as the entire bedroom and ensuite no longer had electricity. Really - I wonder why - he had the wires out of the wall by a foot - he obviously had done this himself during the repair.
So, here I am with no power and he leaves telling me it could take 3-4 hours to fix. I call the company immediately - they say they'll send someone out the next day between 8 and 1, no one arrives, I call them twice. Finally a voicemail at 6pm after waiting around for the whole day from the same guy who created the problem - who I specifically said I didn't want on this service call. So, here I am after requesting a plug outlet change with no power to an entire section of my house and an inept organization who is supposedly responsible for fixing it. And, by the way they weren't sending a team of two so it wouldn't have solved my problem anyway. I am waiting for a call from management Monday. I have no faith in this organization - stay clear if you're smart.
