Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13631)

  • Review from Robyn Lesauvage
    Rating: 5 out of 5
    Review left on 28 Dec 2023

    New furnace install

    We had the pleasure of dealing with Jason a reliance representative, who was very efficient when explaining the process of obtaining a new furnace. He did a follow up with us as well. Every company could learn from the reliance level of excellent service.

    Answer from pro:

    Thank you for the feedback. We appreciate your kind words and are glad that you called on Reliance!

    Reply created 4 Jan 2024
  • Review from Adrienne Ramsay
    Rating: 0 out of 5
    Review left on 27 Dec 2023

    Reliance and Liens

    The man who installed our splits was absolutely amazing. The people who have been billing our account have done so religiously. 215.85 per month. You think you're golden paying your bills. Fast forward to now, trying to buy a house doing great--until the Bank broker tells me there is a lien on my house...for 18, 100. Reliance please EXPLAIN, this tactic...I am beyond angry at how you present as a nice guy when in reality you're hurting people.....................if you wanted to bill me 18, 000 day one maybe you should have done it legitimately but you're getting away with these crusades and the Canadian Government has done ZERO.

    Answer from pro:

    The Notice of Security Interests is a legal document that serves to protect the rights of the equipment owner, which, in this case, is our rental service. This notice is filed to inform third parties, such as potential buyers or creditors, that there is a security interest in the HVAC equipment. In the context of rental agreements, the Notice of Security Interests is a precautionary measure that ensures the owner's rights are recognized, especially in case of any unforeseen circumstances, such as default on payments or disputes. It doesn't impact your rights as a renter or the normal use of the equipment during the rental period. It's important to note that the presence of a Notice of Security Interests doesn't imply any lack of trust or confidence in your ability to adhere to the terms of the rental agreement. Instead, it is a standard procedure for protecting the interests of the equipment owner. If you are planning to sell your home and have rental HVAC equipment installed, the good news is that rental agreements are often transferable to a new homeowner. This means that the new homeowner can assume the existing rental agreement, continuing to enjoy the benefits of the HVAC equipment without the need for additional contracts or installations. To facilitate the transfer, please inform us about the upcoming sale of your property as soon as possible. We will guide you through the necessary steps to ensure a smooth transition for both you and the new homeowner. If you have any specific concerns or questions about the Notice of Security Interests related to your rental, please feel free to reach out, and we'll be happy to provide further clarification.

    Reply created 4 Jan 2024
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 20 Dec 2023

    Water heater

    Mr Amiri came on time and he was able to explain to me the products and their uses. He also told me how the work is to be done.Overall , Im satisfied.

    Answer from pro:

    Thank you for the kind review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

    Reply created 22 Dec 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 19 Dec 2023

    Technician

    Referring to Tech 0950 Dec.15,2023 Very thoughtful ,informative, willing to listen, very professional, respectful of others property. Good representative of good trustworthy honest employee.

    Answer from pro:

    Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

    Reply created 21 Dec 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 17 Dec 2023

    New Furnace Installation

    I got a quote for a new furnace Friday afternoon and had the furnace installed Saturday morning. Everything went smoothly and efficiently. The representatives were friendly and accommodating. They did a great job cleaning up afterwards.

    Answer from pro:

    Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

    Reply created 21 Dec 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 15 Dec 2023

    Furnace

    100% satisfied Jamie is very nice and kind he help us and explains everything clearly even give us discounts. I recommend him. Very friendly guy.

    Answer from pro:

    Thank you for the review and for taking the time to share your experience with us. We appreciate you choosing Reliance Home Comfort! -Jessica

    Reply created 23 Jan 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Dec 2023

    Electrical issue

    Fixed issues quickly and efficiently. Super friendly and very professional. Claudio and Sam were pleasant to work with and went above and beyond. Would definitely use them again and recommend to others. Thanks guys!

    Answer from pro:

    Thank you for the wonderful review. We appreciate your business!

    Reply created 15 Dec 2023
  • Review from Customer of Reliance Home Comfort
    Rating: 0 out of 5
    Review left on 1 Dec 2023

    Water tank

    My tank broke and reliance came to replace it. Then the rent price goes up 12dollor/month without any notice. It is not free for repair so why I rent it. Don't rent tank from them it's waste.

    Answer from pro:

    We're sorry you had a bad experience. We'll strive to do better.

    Reply created 11 Dec 2023
  • Review from Lovely Santos
    Rating: 1 out of 5
    Review left on 28 Nov 2023

    Electrician Service and water softener service

    Very very disappointed. Im a new customer but their way of solving my concern is very slow. I called multiple times about an update for my recent electrician service but there is NO work has been done. Same as my problem on my recent purchase of water softener, they have not yet contact me to solve the problem.

    Answer from pro:

    We're sorry you had a bad experience. We'll strive to do better.

    Reply created 11 Dec 2023
  • Review from ryan faraone
    Rating: 0 out of 5
    Review left on 28 Nov 2023

    Horrible customer service

    I am quite dissatisfied with the service I've received from Reliance. There are 3 groups of tenants in the household and they have had intermittent hot water over the course of the last week and a half. Last week Reliance had sent two hot water technicians to the house and initially said it was an electrical issue causing the breaker for the tank to turn off. We had a Reliance electrician visit the property which they concluded that there is no issue with the electrical and it is in fact a hot water tank issue. Reliance had then sent out another service technician to the property which was supposed to call and explain the situation with a remedy. I followed up for 2 days with customer service and they were unable to locate the file and the technician notes. After being on hold for 45 minutes with customer service I was finally connected with Jennifer who assured me that the issue would be resolved within the day and I would receive a follow up call to explain the situation. I patiently waited for a phone call, but no one has called. My tenants are still without hot water and we are no closer to resolving the issue. I followed up yet again and was told an appointment was made for yesterday November 27th. I am presently on hold for 30 minutes with customer service and they are unable to locate the appointment. I've asked to speak with a manager and have been put on hold for over an hour for them to say they will call me back. Horrible experience thus far.

    Answer from pro:

    We're so sorry that you had a bad experience with us. We will strive to do better.

    Reply created 11 Dec 2023
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