Reliance Home Comfort

Rating: 4.5 out of 5

Reliance Home Comfort reviews (13630)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Apr 2018

    Maintenance

    your technician did the annual maintenance (furnace and AC) today at 26 Birchview Road, Nepean, today. The same technician fixed a technical problem last week. He was very good and courteous. Congratulations.

    Answer from pro:

    Thank you for sharing your comments and review with us! We appreciate your feedback and are always happy to help ~ Penny

    Reply created 27 Apr 2018
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 25 Apr 2018

    Furnace installation

    Reliance installed a furnace into my home which doesn't heat the second floor. After numerous phone calls and service calls, I have to go to a lawyer to get this issue resolved. I would NEVER use them or recommend their services.

    Answer from pro:

    I'm so sorry to hear about this ongoing issue. Please email me and I can look into this further, pkirby@reliancecomfort.com ~ Penny

    Reply created 27 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2018

    No Hot water

    No hot water Sunday night, I call Reliance and had an appointment booked for the next day between the hours of 4 pm and 8pm. The serviceman called at 4:45pm to say he was on the way. He arrived just after 5pm. Prior to entering my house, he verified there was no obstructions on the roof (ie bird's nest). He went down to where the water tank was and immediately went to work. He did mention the amount of dust around the water and suggested that it be cleaned regularly. While he was here, he did vacuum the area. The problem was not the dust, it was a part inside that usually needs to be replaced every 6 to 9 years. He said I would have hot water within an hour and he was correct. The serviceman was polite and very knowledge about the water heater. He did a great job.

    Answer from pro:

    Thank you for sharing your comments and review with us! We appreciate your feedback and are always happy to help ~ Penny

    Reply created 26 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2018

    Water heater

    Excellent service from the technician! Efficient and professional! He was kind and resolved the issue quickly. He did a great job and offered more services to us in the future.

    Answer from pro:

    Thank you for your great review Mariam. ~Haley

    Reply created 25 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2018

    Water Heater manteinnance

    My water heater was not working well (loosing efficiency). The technician James Arthur came and check the water heater tank and the temperature and said that the problem was with the mixing valve and explained in details how this valve works. I am happy to count on Reliance and the manteinnance program. Now I am waiting for the plumbing guy to come and change the valve. Thank you James for your service and explanations.

    Answer from pro:

    Thank you for the wonderful review Sylvain! I'm so pleased to hear about your experience! We appreciate your feedback and are always happy to help ~ Penny

    Reply created 24 Apr 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 21 Apr 2018

    Furnace

    George was polite & professional and after fixing the leaking problem at the base of my furnace he gave me some safety tips and advice regarding the water-heater tank, a nearby smoke alarm unit and the furnace switch. I appeciate that Geoge took the time to bring these matters to my attention and I intend to follow up on all his recommendations.

    Answer from pro:

    Thank you for your great review! ~Haley

    Reply created 25 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Apr 2018

    AC installation

    Old AC unit vintage 1994. From start to finish, each Reliance employee was very knowledgeable, professional; very comfortable to work with. Rick knows his business and explained the evolution of Furnaces/AC equipment since we last purchased one. Installation crew (Kyle/Bill W.) was punctual; tidy; got to work without any fuss. Great work. Will recommend. Thank you. Tim. Oakville.

    Answer from pro:

    Thank you for sharing your feedback with us! We sincerely appreciate your business and are so pleased to hear about your experience! ~ Penny

    Reply created 23 Apr 2018
  • Review from Customer of Reliance Home Comfort
    Rating: 5 out of 5
    Review left on 20 Apr 2018

    Highly Impressed!! Couldn't have been happier.

    Impressed with how quickly they sent out a technician. However the first tech was a bust. I called again angry. Recieved many apologies without being patronizing and set up another appointment the very next morning. That tech was INCREDIBLE! He was polite showed/explained to me what was wrong and what needed to be fixed. Called the switchboard and got an appointment to get everything fixed. I felt like my business mattered to them. Highly recommend this company for hot water tanks and furnaces! My Tech Tim was awesome!!! And Donna. Thanks guys!

    Answer from pro:

    Thank you for letting us know about your experience! I'm so sorry to hear about your first visit and am glad to hear that the second technician was able to resolve your issues. I would be happy to follow up regarding what went wrong with your initial service appointment. Please email me pkirby@reliancecomfort.com and I can look into this further ~ Penny

    Reply created 24 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2018

    Adam was AMAZING!

    had the rental AWH replaced today. Adam badge #3755, came in. old tank was over 25yrs so he removed that one, replaced it with a brand new one, cleaned up afterwards and so pleasant. It was done quickly and efficiently. he was truly a pleasure to have in our home. Thank you!

    Answer from pro:

    Thank you for sharing your experience with us! We're very fortunate to have Adam as part of our team and appreciate your feedback! ~ Penny

    Reply created 23 Apr 2018
  • Review from Paul Halls
    Rating: 5 out of 5
    Review left on 20 Apr 2018

    Hot water sust repair

    Reliance came to repair our hot water system Friday April 13th. Arash was excellent, he was knowledgable & quickly identified the problem & corrected it. Thankyou I would recommend them anytime

    Answer from pro:

    This is so nice to hear! Thank you Paul for the wonderful review! ~ Penny

    Reply created 23 Apr 2018
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