Reliance Home Comfort reviews (13630)

My hot water heater had a leak. Wes C was sent to have a look at it. Very professional and friendly. He had a new tank installed in no time. Thanks!

great service inspection from Jason DAA4387. very thorough inspection and very courteous gave great information on the filters and the furnace, the best inspection the furnace has had.Keep up the great work Jason.

Was very impressed with grant w DAA4362 who responded to a no heat service call and even though it was a late night call he was very courteous and professionial and explained the problem in laymans terms .Happy to say we now have heat and are very happy Gord&Bernice davis

Plumber was Muthoni Grant. He was very professional and very knowledgeable. He took the time to make sure we understood the problem and what he needed to do to correct the problem. He also saw something else that he knew would cause a problem later on and fixed it for us so as to stop this problem before it happened

I contacted Reliance on Sunday evening to say we had no hot water - my 90 year old aunt and I. Service set up for next day 1-5. Technician came around 10 am. working on unit for about an hour - could not fix it needed two parts. told me to call Reliance to see if parts were available. They were not and there was no evidence they were ordered. It is impossible for me to go over the journey of trying to get this unit fixed (which has had many service calls) or replaced. I made way too many calls, spoke to too many people and spent hours on hold only to be told how sorry they were and how that should not have happened and so on. It's Wednesday night and we still have no hot water and no appointment scheduled to repair or replace this unit. The last person I spoke with still said it looked like the parts weren't ordered but I should hear within 24 hrs. I don't know what to do - this is the absolute worst service I have ever experienced. Sears transferred our account to Reliance for rental of the water heater - given the option I would not use this company or recommend them.

The installers were very efficient and professional . They removed and installed the furnace without any disruption to the household and were very meticulous cleaning up afte r they were done.

Shane & Marcel came by to install the furnace today. They were courteous and polite and advised me of my options and offered advice. Great knowledgeable guys that informed me of how my new system would work and prompt me for maintenance. I will request that they return in the Spring to set up the A/C. Great staff!

We have been Reliance customers for 10 years and have always been satisfied with our service. We have rented our furnace and a/c and were due for a new units. Our installers today were Branch and A.J. and they were both very professional and efficient. They explained all aspects of what they were doing and answered any questions we may have had. I would recommend them for any future jobs.

I was very impressed with the service rep. He knew the problem as soon as I told him. And explained it in a way easy for me to understand. Thanks David!!

I had my furnace serviced today & would love to comment on the superior service provided by your technician Chad. Chad portrays a very courteous & professional approach towards his responsibilities & was very thorough in explaining what was done. How wonderful it is to receive such great service these days!! Thank you very much Chad. Your representation of Reliance is very impressive!! If anybody were to ask about a good reputable heating service, on first impulse, I would recommend Reliance.